Reviews
Overall the car was done very well Customer Service fell
Overall the car was done very well Customer Service fell short I made several phone calls to find out about my vehicle and was always put off and was told that I will receive a call later which I never received.And then I had to pay an additional three days on a rental car because the Insurance company was told that my vehicle is ready and it wasn’t
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so that he may discuss your experience with you.
Overcharged me for unnecessary service.
Overcharged me for unnecessary service. Worst place to take your car. New people run and hide.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
I have as always received great service at this
I have as always received great service at this dealership. The service advisor makes a big difference by being informative and helpful .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
My delivery experience was awful.
My delivery experience was awful. Salesman did not have the truck ready. Poor communications skills
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he'd love to address your concerns in detail.
Luis is the best!!!
Luis is best. He always help me. I tell all my friends to come see him. Thank you Luis
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
Everything was as good as expected did a good job was a
Everything was as good as expected did a good job was a little bit long only appointment though took over 2 1/2 hours to change the oil did not rotate the tires
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We do apologize for your long wait and that we did not rotate your tires. Please reach out to us, so that we may get that done for you. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
Not happy at all ,been promise second key for vehicle I
Not happy at all ,been promise second key for vehicle I bought , I called left message 4 text messages spoke to manger no response At Jim Ellis Chevrolet with salesman Samuel
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Helpful fast courtesy knowledgeable about the the
Helpful fast courtesy knowledgeable about the the customer need to get and out to remain flexible in taking care of business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
It was truly a really Excellent service from the Jim
It was truly a really Excellent service from the Jim Ellis Chevrolet dealer. People were nice .Happy with service! Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
JIM Ellis Chevy always seems to give good service at fair
JIM Ellis Chevy always seems to give good service at fair prices. Thank you Jim Ellis
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault