Reviews
My service advisor was not helpful or responsive no one
My service advisor was not helpful or responsive no one knew what my appt was for when I arrived, and when I checked out no one went over my bill with me. And when I called and texted him multiple times at 4pm for a Lyft ride to come pick my truck up, I was told he was at lunch. So I had to explain to someone else (again) the circumstance. When I checked out I had to ask several times if I was being charged correctly, and the entire appt was disorganized and disappointing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Amanda was amazing!
Amanda was amazing! She made the entire process of buying my vehicle seamless from beginning to end. She was so professional and helpful and I would definitely recommend her to anyone for all of their car buying needs! Thank you, Amanda!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Emily! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
Dropped my tahoe off to have some repairs made, service
Dropped my tahoe off to have some repairs made, service was quick and excellent. They got me in same day as a walk in. Sonja took very good care of me and my vehicle, she was very knowledgeable and incredibly nice. Will definitely e using this dealership for any repairs I may need while in Atlanta in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Sonja and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Your Servicemen are the most courteous and honest.
Your Servicemen are the most courteous and honest. I feel very comfortable with the person that I hand my car over for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault
From the time walked in the door it was very good.
From the time walked in the door it was very good. Then I was introduced to Samuel Opara and he walked me through the process so easy and explained everything. He was impressed that I had done my research. He was knowledgeable and didn't try to pressure me into anything. I do see why he is the #1 salesperson!!! I drove over an hour and a half to get there , and they appreciated it. (So did I) Thank you Samuel Opara and Jim Ellis.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Sam and our team here at Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
I love buying from Jim Ellis.
I love buying from Jim Ellis. I have bought quite a couple of cars and the experience is always awesome.
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- Overall experience 5.0
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Kelley, for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
My salesman was Kaylo.
My salesman was Kaylo. He was very professional in everyway. The truck I wanted was not in the inventory at the time and he magically made it appears. He's the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Kalo, and for taking the time to leave us this wonderful feedback! Expect the Best! General Manager Ralph Sorrentino
Sam was awesome and fast!
Sam was awesome and fast! The first truck I wanted was a little bit out of budget but he was able to get me into my 2nd option. Fantastic customer service and a fantastic dealership! Sam even drove 50 miles so my co-signer didn’t have to make the trip! I 100% recommend Sam and Jim Ellis!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business, Dylan, and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
Mrs Schaaf my service advisor was fantastic.
Mrs Schaaf my service advisor was fantastic. She was professional yet willing to make you feel comfortable.She help with my entry into the dealership as well my existing after picking up my car.Big thanks to her. Dealership very clean, yes and honey was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Agent was nice, and informative, and would come to me
Agent was nice, and informative, and would come to me and give me updates on service
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault