Reviews
I had a 10:30 appointment to get my oil changed and it
I had a 10:30 appointment to get my oil changed and it took 4 and half hours. It also cost 102.00 dollars for an oil change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Awesome and attentive to our needs to fix our car and
Awesome and attentive to our needs to fix our car and ensuring we got everything handled the first day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Robert was very helpful and diligent in helping me get
Robert was very helpful and diligent in helping me get approved and into a great car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business. We appreciate you taking the time to leave us a five-star review. We're happy to hear that Robert was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase. Expect the Best! General Manager Ralph Sorrentino
Most Knowledgeable Corvette salesman I’ve ever had the
Most Knowledgeable Corvette salesman I’ve ever had the pleasure to encounter. The entire experience was phenomenal!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Jim Ellis Chevrolet. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Expect the Best! General Manager Ralph Sorrentino
Loan, the service person was very helpful and
Loan, the service person was very helpful and accommodating. I appreciate the offer of Lyft to come and go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
Reggie made this truck buying experience fast and easy as
Reggie made this truck buying experience fast and easy as he has always done for close to 40 year since I bought my first car from him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that Reggie had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Expect the Best! General Manager Ralph Sorrentino
Charles Prayor gets 5 Stars for his excellent assistance
Charles Prayor gets 5 Stars for his excellent assistance and professionalism with updates on my RV repair. However, the mechanic who worked on my RV failed to correctly diagnose the reason the power windows only worked intermittently. The mechanic did replace a faulty power door lock switch which enabled the door locks to work correctly. Prior to driving from north Georgia (approx a 2hr drive) to pick up the RV on June 18, I specifically asked if the replacement of the door lock switch would also correct the power window issue and was told that it would. This message was relayed by Charles from the mechanic. Upon arrival at the dealership I was told that the electronic lock box which held customer keys had no power and could not be opened by the dealership. After waiting approximately 1 and a half hours, the lock box vendor arrived with a key allowing retrieval of customer keys. When I inspected the RV I found that the power windows STILL did not work. I left the RV with Charles Prayor for the repair to be completed. Due to my time being wasted on June 18, I also requested Charles to arrange for the dealership to deliver my RV to the Chevrolet dealership in Jasper, GA when the repair was completed which he handled very professionally. I was notified on June 21 that the mechanic determined that the power window circuit breaker was faulty. I approved the repair and a few days later picked up my RV at the Jasper dealership. I am very happy with the assistance that Charles Prayor provided and he represents the dealership well. The mechanic who worked on my vehicle failed to correctly identify the faulty window circuit breaker caused a great deal of inconvenience and a waste of time for me. Please give the mechanic additional training. Also, I greatly appreciate Abu (last name not known) driving my RV to Jasper.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear that your situation was finally resolved by Charles. Expect the Best! Service Manager Mr. David Theriault
My experience with Jim Ellis Chevrolet was a great one as
My experience with Jim Ellis Chevrolet was a great one as usual I would recommend them to everyone and my salesperson was great very informative and patient through my buying process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Vladimir, Jaylin, and our team at Jim Ellis Chevrolet are glad to have you as a customer. Expect the Best! General Manager Ralph Sorrentino
Very courteous and helpful.
Very courteous and helpful. The car was fixed in a timely fashion. They fixed the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Chevrolet and we hope to see you again.
Great customer service from Kalo and Elise in which they
Great customer service from Kalo and Elise in which they took care of us and kept us informed about our car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!