Reviews
Staff professional and well trained, but not always
Staff professional and well trained, but not always responsive to customer needs. Need more training on issues effecting cust
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
I think there need to be more organization around backlog
I think there need to be more organization around backlog waiting on parts, problems that already have been in repair and returning for further repair (not fixed first time) and new vehicles coming in. My truck was in for almost two weeks for a sensor problem, fixed check engine goes off again. Brought truck back in, sat for 7 business days never taken into shop. Spend to much money in your shop to have faced lack of progress. Understand all the SC issues just think need to rethink the idea of leaving a car if no progress will be made! Should be able to make appointment with more confidence. Dedicated mechanics to backlog In only and new problem assessment only.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, David. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry to hear that we fell short here. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you here at Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Easy appointment process.
Easy appointment process. Great communication. On time and friendly. We will continue using their services. No complaints
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Nice lounge, good people great job on my vehicle.
Nice lounge, good people great job on my vehicle. I appreciate Luis and his manager..
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. Our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
Everything was as promised, I drove from Florida to get
Everything was as promised, I drove from Florida to get this particular car. It was ready to go and the paperwork was in order. Easy transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Good service, attention, price, professional, original
Good service, attention, price, professional, original parts, space in appointments, attentive employees and service in my Spanish language with Luis Valdez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jim Ellis Chevrolet. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Excellent customer service Under promise over deliver
Excellent customer service Under promise over deliver and no pushing you to make a purchase you dont want. Very comfortable process start to finish
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
I am always pleased with the dealership’s service.
I am always pleased with the dealership’s service. Vladimir is always very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Serviced my truck and finished on time.
Serviced my truck and finished on time. Very professional in letting me know what they did and the work they preformed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The Jim Ellis Dealership is a top notch establishment.
The Jim Ellis Dealership is a top notch establishment. The facility is conveniently located and easily accessible. Furthermore, cleanliness and comfortable amenities are welcoming perks to the customers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We look forward to your next visit! Take care!