Dan Cummins Chevrolet Buick of Paris

One star — Long-distance buyers: get the trade appraisal in writing before you drive. I drove three hours each way to buy a truck from Dan Cummins and left without it. Not because we couldn't agree on a price (we already had). Over two days I worked with two salespeople and settled on both the truck price and the value of my trade. At their request, I completed their online trade appraisal form, answered every question they asked, and sent photos. I gave them the VIN, the mileage, and an accurate description of the vehicle's condition. I received a written proposal with the agreed trade value on it. I told them plainly that I was driving in from out of state to close the deal. When I arrived, they reduced the trade offer. The stated reasons were that the vehicle needed tires and brakes. Neither was accurate — I had the brakes inspected two weeks earlier — and both are things that could have been resolved before I ever left home. They asked me for photos during the appraisal process. If tread depth mattered, they could have asked for a photo of the tires. They didn't. The way it was handled once the sales manager got involved made it worse. He questioned the situation in front of the salesperson in a way where the only possible conclusion was that one of us was lying. That is not how you treat a customer, and it is not how you treat your own employee in front of one. I want to be fair: the salespeople I dealt with were responsive and professional throughout, and I don't believe the reversal came from them. The issue is a process that allows an agreed-upon number to be revisited at the desk after a customer has already made the trip. If you're buying locally, this may never affect you. If you're traveling any distance, understand that a written proposal from this dealership may not hold when you arrive. Get the appraisal confirmed in writing as final subject only to the condition you've disclosed — or be prepared to drive home empty like I did.

Konnor was wonderful! Found the perfect car for me. 3rd purchase from Dan Cummins. Lifelong customer!

My experience with Dan Cummins was great. Our Sales Man was awesome. Jon went over and beyond to make a great deal for us

They were very nice to deal with answer my question and got me the best deal on my new truck.

John ferrell is the best salesperson we have ever had!! Great guy, down to earth, makes you feel like he has known ya his whole life! We’ve bought all kinds of vehicles from all over and he was not pushy, listened to what we wanted and didnt try pushing something else on us we didnt want. Went above and beyond to make it a special day for our daughter for her 16th birthday!

I bought a 2013 Dodge Challenger it only had 29800 miles on it but they would not come down on the price and after my stupidity of buying the car thinking that it had some kind of coolant issue. I bought it anyway and coming to find out a week later. It did have a cooling issue. Now it's going to cost me $900 to fix it so I would not recommend Dan Cummings to anyone

We had a great experience at Dan Cummins Chevrolet in Paris, KY. Everyone was friendly, and setting up an appointment with our salesman, Lance, was quick and easy. Their selection of vehicles was excellent, and their website made searching for cars simple. After months of comparing prices online, theirs were the best we found anywhere in the state. There was no pressure at any point, and all of our questions were answered clearly and honestly. We highly recommend Dan Cummins Chevrolet in Paris, KY — and Lance especially — to anyone in the market for a new vehicle.

Once my purchase was complete I waited 30 days for the dealer to send my registration application in to NYS and a total of 42 days to get the permanent registration. It was apparent that once the sale was completed no one cared to finish the deal.

Once the purchase was complete the dealer’s effort to provide a state registration was minimal…took 42 days!

Our experience at Dan Cummins was amazing, all due to Connor our sales person. We never felt rushed or pushed in any way.