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I bought a used truck a few weeks ago and ive had a few concerns that were stated on inspection as good. A/c doesnt work cruise control doesnt work all... 4 tires leak air, brakes still squeal even when paperwork states fixed at shop. none of my flhids were topped of as stated in prework inspection either. And not only that ive left 3 voicemails and they do not call back.
I will have a Sales Manger get in touch with you on this issue. Thank you.
I walked in and told them I had my car looked at and the CVT Transmission was going out...which crazy common in the Rogues. They said they had to charge... me 158 to look at it...they did and wow they came back and said the transmission was going out. I asked if Nissian was helping at all with this since it is such a common issue. I got the run around about how someday nissan might decide to help but right now they are not. Screwed is how I feel!
Jesse, we are sorry to hear about your situation with your vehicle. We will address this with the Service Dept.
Had my vehicle service at online even though I purchased it at another dealer. Liked the service department so much I bought a new truck from Aaron he... gave the same high level of customer service as the service department. Go see Kline for service or sales.
Scooby . . . Aaron and Kline Nissan appreciate your kind words and 5 Stars. Enjoy your new truck!
Avoid going to this dealer for anything. Management is a joke, financing was laughable and I know it's a used vehicle but at least look it over. Dont waste... your time or money here. Extremely dissatisfied customer
Malean, I will bring this to the attention of our General Manager. Thank you.
We just purchased our FIFTH car from Kline. We have dealt with Adam Bazille every time. He makes the entire process absolutely painless. Patient (Even... when my husband gets gabby!) and not pushy. We always leave Kline knowing that Adam is doing his very best at making sure we leave with a vehicle we love.
Missy Nelson, reviews like this give us motivation and help us ensure we provide high-quality care. We appreciate your continued loyalty with Adam an...d Kline Nissan. Enjoy your new vehicle and have a wonderful day!!
Horrible customer service from the use car manager Bret. Had car a week with two warranties and no support. Don’t buy a car from kline
Pam our manager has reached out to you about your recent purchase and issues. Thank you!!!!
I purchased a 2016 corvette from Kline a week ago and it’s already in the shop at my Chevy dealer from an issue i discovered driving it for a week, transmission... is very jumpy at cruising speeds and my Chevy dealer says there’s moisture in the trany fluid, $500 fix. I have a 2;500 mile warranty and purchased a $3,800 extended warranty so I figured Kline would cover it being a week old and having the warranties, NOT. I talked to Bret the used car manager and he was extremely rude and couldn’t understand why I took it in for service; nobody brings a car in for service for the fun of it. He was also ripping on the Chevy dealer for their dignosis. Bret doesn’t care about the customer so don’t buy a used car from them. I also talked to Ivan the service manager and he said it was a good idea to have a Chevy dealer to work on car, now and in the future. I’m a very easy going guy but this was uncalled for.
Hi Ann, I apologize for any frustration. It is my understanding when Brett and your husband discussed this Friday at 5pm . . . they agreed they would... get together after the holiday weekend when our shop was opened. It is not our practice to send a check for a repair or maintenance on a vehicle without our shop being involved in the diagnosis. Please reach out to me if you have any questions, before Tuesday. Pam Guilford, General Manager 651-379-4329
We bought a 10k Nissan Altima. The Salesperson lied there were no transmission issues and not to worry. 3 months later transmission went out! Buyer beware!
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are glad you had the opportunity... to speak to our General Manager Pam, and talk about the issues you have and options. Have a great day!!!
My experience that Nissan Kline is the best and alway my favorite is Nissan is never change than any car brand Kia, totoya, many names. This guy name is... Chris Little is one so cool and too friendly smile always the time. He is incredible guy.
Thank you Ciara . . . Chris and the entire team appreciate the kind words. We appreciate you too!
Friendly and do what’s needed and identified my battery needed to be replaced. Kept me informed of status as repairs were being doen.