Mountain States Toyota

I recently purchased a vehicle from Matt West at Mountain State Toyota after shopping with over 15 dealers across multiple states. Matt stood out immediately as a refreshingly straightforward and honest professional. What impressed me most was his integrity. He didn’t employ high-pressure tactics or misleading sales practices—he simply listened to what I needed, answered my questions directly, and delivered on his word. In an industry where that’s unfortunately rare, it made a real difference. Matt secured me a fair deal, handled the process smoothly, and made what can be a stressful experience feel easy and transparent. This is my first review for a car salesman because, frankly, it’s the first time I felt compelled to acknowledge someone doing the job the right way. If you’re shopping for a vehicle and want to work with someone you can trust, I highly recommend Matt West.

Matt West made this the best car buying experience ever. He was on top of everything. He did everything he said. Total professional. I would recommend him to anyone.

I spent several weeks negotiating a lease on a 2026 Toyota Sequoia Limited with Mountain States Toyota. The salesperson and finance manager (James Longsdorf) did solid work getting me competitive numbers through Bellco Credit Union, beating Toyota Financial on both rate and residual. The deal itself was fair. Where it fell apart was the signing process. I requested to complete paperwork digitally — which is fully legal under Colorado's UETA and the federal E-SIGN Act, and which I have done previously on a vehicle purchase in Colorado. The dealership refused, insisting I come in person for what they estimated would be 45 minutes. When I asked what specifically required an in-person signature, they couldn't name a single document. When I declined their optional extended warranty products — on a new leased vehicle already fully covered by Toyota's factory warranty — they told me they were "required by Toyota" to go through the pitch. Toyota confirmed no such requirement exists. When I continued to decline the in-person requirement, the finance manager refunded my deposits and wished me luck elsewhere, walking away from a fully approved, signed deal over a DocuSign request. The finance office at Mountain States Toyota is structured to pressure customers into optional products. When that pressure didn't work remotely, they chose to lose the deal entirely rather than close it cleanly. Shop here if you want, but go in knowing exactly what the back office is designed to do — and that declining it may cost you the deal.

We worked with Matt West at Mt. States Toyota. He was great, laid back, not pushy, very knowledgeable and easy to work with, we really enjoyed our experience!

Highly recommended for used or new car purchase. Sales staff and financial staff where outstanding with attention to detail. I have recommended Mountain States Toyota to all my family, friends and coworkers

If you're in the market for a Toyota and want a car-buying experience that actually feels good, ask for Jim Gallegos at Mountain States Toyota. My wife and I purchased a 2026 Land Cruiser — a vehicle that's in high demand, built in Japan, and carries a real wait list. From our very first visit, Jim treated us like serious buyers. He had a vehicle ready for us to test drive before we even walked in the door, which set the tone for everything that followed. What unfolded over the next five months was unlike any car-buying experience we've had. Jim stayed in regular contact, remembered exactly what we were looking for, and periodically presented similarly-equipped vehicles that were in transit or available — never pushing, just keeping us informed. Each time, we chose to wait for the right one. He never made us feel like a burden for that. Eventually, he found exactly what we wanted. Negotiation was refreshingly straightforward. No pressure, no games — just a fair deal on a vehicle that frankly didn't need to be discounted. Jim and the team also went genuinely out of their way to accommodate a special request we had, which we really appreciated. Delivery day was wonderful. Jim personally walked my wife through all of the technology and controls until she felt completely comfortable — not a rushed handoff, but a real effort to make sure she loved her new vehicle from the moment she drove away. We visited other dealerships during our search and were treated, let's just say, very differently. Mountain States earned our business by taking us seriously from day one and never letting up. If we buy another Toyota, we won't hesitate for a second. Thank you Jim, and thank you Mountain States Toyota.

Ryan is the best!! He has the patience of Job. We spent hours looking and finally bought the Volkswagen Atlas

Luis Rojo was excellent. He was double dribble, friendly, and eager to get us all the information we needed. He?s a pleasant person. The dealership honored our Costco price and in fact when beyond, making things work for us. Luis was instrumental Net process.

I recently just leased a 2026 SR5 Tacoma. All I can say is that Mountain States Toyota is fantastic at what they do. Matt West is an exceptional salesman and all-around genuine guy. He really took the time and patience to help me find the right vehicle to lease. Highly recommend Matt and Mountain States Toyota’s business. If you’re looking to find the right vehicle, Mountain States is the way to go! 10/10

My new car purchased at this dealership was excellent overall. I was particularly satisfied with my sales agent, Luis Rojo.