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Schaller Honda

(1,192 reviews)
Visit Schaller Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award

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New (860) 357-5755 (860) 357-5755
Used (860) 406-6886 (860) 406-6886
Service (860) 357-5920 (860) 357-5920

Inventory

See all 227 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2004.
Schaller Honda has been serving Hartford County since 1977 Located in New Britain Connecticut. Our Award Winning Sales Department is the #1 Ranked Honda Dealership for sales volume and customer satisfaction in our district of Connecticut Dealers. Our experienced Honda sales staff offers a low- pressure no hassle environment that is second to none and has achieved Silver Council of Sales Leadership status.
"It's our stated Policy to treat every Visitor to our Dealership as an Honored Guest in our Home."

Service center

Phone number (860) 357-5920

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schaller Honda from DealerRater.

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Justin is outstanding. Friendly and thorough. I will refer anyone to Justin. Erin is a bit of a fast talker. Friendly but blasts through the mega pages to sign. Hard to slow down. I don’t recall the third name.

Justin is outstanding. Friendly and thorough. I will refer anyone to Justin. Erin is a bit of a fast talker. Friendly but blasts through the mega pages to sign. Hard to slow down. I don’t recall the third name.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing Justin’s attentive support met your expectations is rewarding. Your willingness to refer others is the highest compliment, and we’re thrilled to have helped with your new Honda Passport purchase. We appreciate your feedback on the signing pace and are glad the team felt welcoming throughout the process.

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Rich Small was wonderful to work with! There was no pressure and he listened as I told him what I was looking for. It was the first time I bought a new vehicle in one visit to a dealership!

Rich Small was wonderful to work with! There was no pressure and he listened as I told him what I was looking for. It was the first time I bought a new vehicle in one visit to a dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your note about experiencing a pressure-free, one-visit purchase highlights how Rich listened attentively to your needs. Knowing that buying your new Honda CR-V in a single visit felt effortless is rewarding for our team.

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Brand new dealership state of the art building. Outstanding knowledge and service from everyone I dealt with, very enjoyable car buying experience.

Brand new dealership state of the art building. Outstanding knowledge and service from everyone I dealt with, very enjoyable car buying experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed guiding you through the purchase of your new Honda Accord. Your kind words about our modern facility and the expertise of everyone you worked with mean a lot to us. Thank you for choosing us and congratulations on your new Accord!

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JJ, Dylan and Evan are a great team. This is the sixth vehicle leased/ purchased from Schaller.

JJ, Dylan and Evan are a great team. This is the sixth vehicle leased/ purchased from Schaller.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing that Jj, Dylan and Evan made your experience so positive means a lot to us. Thank you for choosing our dealership for your sixth vehicle with the purchase of your new Honda Civic Hybrid.

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Excelente service, quick response . Friendly and kindness I got my new car . I totally love it

Excelente service, quick response . Friendly and kindness I got my new car . I totally love it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words about our quick response and friendly service. We’re thrilled you love your new Honda Pilot.

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I received the best service in buying a car, I was happy how honest they were and I got a car in one day. Plus I got a good trade in for my car. Thank you

I received the best service in buying a car, I was happy how honest they were and I got a car in one day. Plus I got a good trade in for my car. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Honest communication and quick turnaround are at the heart of our sales team’s approach. Knowing you could drive off in your used HR-V in one day with a strong trade-in value makes our work worthwhile.

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Purchased a new crv. 30000 miles later all 4 tires are cupped and ruined. Please do your self a favor before spending your hard earned money, do not buy from Schaller Honda. The car was a top of the line model Crv, hybrid , sport touring. A multi point inspection was done every 5000 miles with an oil change and tire rotation. If I had not cared for the vehicle, I would only be out the rear tires. Rotating them ruined all 4 tires! I found out the rear camber is set at the factory at a negative angle. This has been an on going problem with the crv burning through tires and Honda knows this and issued a service bulletin for past models. Schaller would not stand behind the tires and the suspension that wore out the tires at only 30000 miles. They did not even offer a pro rated discount on the tires. They tried to tell me the tires were fine and had a lot of tread left. I said really? Put that in writing. The report stated all 4 tires were cupped, which is a safety issue, and needed to be replaced along with an alignment. It wasn’t until my 6th oil change and tire rotation that a alignment was recommended. At that point the tires were noticeably cupped and needing replacement. This is my 3rd and unfortunately last Honda. Schaller Honda is not trustworthy, saying one thing and printing another. A 47000 dollar vehicle should not have to replace tires after 30000 mostly highway miles. That is common sense. Apparently Schaller Honda has none. Please do your self a favor, do not buy the Crv, it has issues with the tires and suspension. You can Google the information. Stay away from Schaller, they are horrible!

Purchased a new crv. 30000 miles later all 4 tires are cupped and ruined. Please do your self a favor before spending your hard earned money, do not buy from Schaller Honda. The car was a top of the line model Crv, hybrid , sport touring. A multi point inspection was done every 5000 miles with an oil change and tire rotation. If I had not cared for the vehicle, I would only be out the rear tires. Rotating them ruined all 4 tires! I found out the rear camber is set at the factory at a negative angle. This has been an on going problem with the crv burning through tires and Honda knows this and issued a service bulletin for past models. Schaller would not stand behind the tires and the suspension that wore out the tires at only 30000 miles. They did not even offer a pro rated discount on the tires. They tried to tell me the tires were fine and had a lot of tread left. I said really? Put that in writing. The report stated all 4 tires were cupped, which is a safety issue, and needed to be replaced along with an alignment. It wasn’t until my 6th oil change and tire rotation that a alignment was recommended. At that point the tires were noticeably cupped and needing replacement. This is my 3rd and unfortunately last Honda. Schaller Honda is not trustworthy, saying one thing and printing another. A 47000 dollar vehicle should not have to replace tires after 30000 mostly highway miles. That is common sense. Apparently Schaller Honda has none. Please do your self a favor, do not buy the Crv, it has issues with the tires and suspension. You can Google the information. Stay away from Schaller, they are horrible!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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I got an internet quote from Schaller. They followed up quickly and I was test driving the next day. It was a very smooth experience.

I got an internet quote from Schaller. They followed up quickly and I was test driving the next day. It was a very smooth experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad the online quote process was hassle-free and set the stage for a seamless visit. Our team is pleased we could follow up promptly and arrange your test drive the next day. Congratulations on your new Honda CR-V, and thank you for the five-star review!

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Rudy was an amazing salesman. I was dealing with someone over the phone and received an amazing quote, when I went in store the salesman I was working with wasn't there. Rudy took over and was able to secure me an even better deal.

Rudy was an amazing salesman. I was dealing with someone over the phone and received an amazing quote, when I went in store the salesman I was working with wasn't there. Rudy took over and was able to secure me an even better deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Securing the best possible deal is at the heart of how our sales department operates. Knowing that Rudolfo "Rudy" could step in and secure an even stronger deal for your new Honda Civic is rewarding. Your kind words and five-star rating mean a lot to our team.

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Process was quick and easy and the staff was very accommodating in matching prices found online

Process was quick and easy and the staff was very accommodating in matching prices found online

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing the purchase process for your new Prologue went smoothly and that we could match the online price you found is truly rewarding. Your five-star rating and kind words mean a lot to our team.

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