Classic Honda

I purchased this vehicle on May 22, 2026. Less than a month later, on June 16, 2026, I discovered significant damage to the climate control display panel. The damage appears to be internal cracking or delamination beneath the surface. I have absolutely no idea how this occurred. The vehicle has not been involved in any accident, impact, or misuse. Based on the appearance of the damage, I can only speculate that it may be related to extreme heat or a manufacturing defect, but I am not qualified to determine the cause. oncerned, I immediately brought the vehicle to Classic Honda on June 17, 2026. After examining the damage, the service representative stated, "Oh, I've got to ask my manager," which immediately struck me as unusual. She then spoke with Service Manager William Harris and returned several minutes later to tell me that there was "nothing they could do" because the vehicle was not sold to me in that condition. Instead, I was instructed to call Honda's customer service number. Unsatisfied with that response, I requested to speak directly with Mr. Harris. During our conversation, he repeatedly stated there was nothing he could do and that I would have to call Honda Customer Service. While still standing in the dealership, I called Honda's customer service line and spoke with a representative named Tatiana. During that conversation, with Mr. Harris present and listening on speakerphone, Tatiana clearly informed me that Mr. Harris did, in fact, have the authority to address the issue at the dealership level and did not need direction from Honda Corporate to do so. Only after hearing this did Mr. Harris change his position. He then stated that if he believed the damage occurred naturally, he would authorize the repair. In other words, without any investigation, inspection, or evidence, he implied that I was somehow responsible for damaging a component on a vehicle that is less than a month old. I find that accusation offensive and unacceptable. The damage visible on the display does not resemble anything that could reasonably be caused by normal use. It appears to be an internal failure of the material itself. The vehicle is virtually brand new, and I take great care of my property. To suggest otherwise without any evidence is both unfair and unprofessional. What is equally troubling is Mr. Harris's conduct throughout the interaction. He was dismissive, unconcerned, and unwilling to assist. More importantly, he initially represented that he had no authority to help, which was directly contradicted by Honda Customer Service while he stood there listening. That level of customer service is unacceptable and reflects poorly on both Classic Honda and the Honda brand. I purchased a new Honda because of the company's reputation for quality and reliability. However, if this display failure and the treatment I received are representative of Honda's current standards, I feel compelled to share my experience with other consumers so they can make informed decisions before purchasing a Honda vehicle or doing business with Classic Honda. I am requesting that Honda and/or Classic Honda immediately inspect this defective display panel and replace the damaged component at no cost to me under warranty. Furthermore, I request a formal review of how this matter was handled by dealership management. I purchased a brand-new vehicle and should not be forced to fight for repairs on what appears to be a defective component less than one month after purchase.

Stay away from the service department here if you value your life and the life of your family. Took my Civic in for a fuel pump recall. Car came home seeking of gas. On the way back to the dealership check engine light came on. The lock ring was reseated after being installed improperly. A couple days later, filled the tank. Garage smelled of gas, moved the car outside to confirm it was the Civic causing the smell. Took the car to Classic, they claim they can't reproduce the problem. Take the car home, drive it until tank needs to be refilled, garage smells of gas again. Take it to Classic. They kept the car for a week, eventually make us drive up their and refill the gas tank at our expense, then claim again it is not reproducible. A simple Internet search will tell them that this is a complication of a faulty fuel pump installation. They obviously don't care that they have sent us home with a car that is a fire hazard.

I walked into Classic Honda dealership ready to buy a car on 12/12. It was a lil late, but not that late. Walking in though, the vibe was sleepy, it look like everyone couldn't wait to leave. It's work, I get it. Who doesn't want to go home. One lady made eye contact, but made no attempt to come over to me, even seemed to smirk as I walked over to her, since no one else was coming to greet me. It was like I could hear her thoughts screaming with the look on her face that said : " you've got to be kidding me" . She barely cracked a smile. Didn't offer her name or extend a hand shake.. asking questions was like pulling teeth. She made a gesture to look at the sticker on the car, as if to say the answer is there! but I forgot my reading glasses. I asked her what about 2026 models? since they did not have the 2025 I wanted. And she sent me to a car "over there" for me to look at and walked away, didnt even offer me a card like dealers always have ready to hand out. She did not want to waste her time any more than what she already did. It was clear she could not be bothered. That's cool . so I went down the block to the next dealership: Holler Honda. What a difference. The vibe, felt like so much energy! Mr. G approached me immediately , stepped forward with a smile on his face, shook my hand, and was so professional. I started to relax, asking questions and he took his time to answer them all and make sure I understood it all. I asked for a 2025 I could possibly take off their hands for end of the year. They didn't any I wanted, but we kept looking around , and I ended up taking home a 2026 of the one I wanted. Merry Christmas to me! and all the Santa's at Honda Holler . p.s. Never know what service with a smile and no judgment can get you.

Hello my name is Rosie Jenkins and I had the best experience at your dealership Monday thanks to Ms Barbara the finance advisor that helped me I was very happy and satisfied and especially a shout out to joe prestol I really appreciate everything everyone has done and I will definitely recommend someone thank you joe for your patience and your great attitude and again I so happy love the new care everyone have a wonderful day and great weekend

Terrible dealer - wasted my time and energy for hours on end. Spare yourself and skip working with these jokers.

It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride?.keep up the good work!!

It was a great experience with Dane and he did explain everything for you to understand. Thank you Dane for assisting me in getting my new ride….keep up the good work!!

The service department Figured out the problem and was able to repair sane day. I was in and out in a reasonable time. .

Cortney was very helpful. He will be the reason I return for service. I appreciated his courtesy and friendliness.

Joshua and his team did a wonderful job servicing my Honda. Joshua was highly communicative and kept me updated the entire time throughout the process and made the experience a great one. The whole process was very smooth.