Williams Toyota

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 2, 2020

    I bought Toyota highlander 2019 from them. They were aware that the radio system has issues but did not disclose it to me. First the en-tune system stopped... working I brought to their service section. They told me that it needs to be changed. I waited for months. Today they called me that " we have received the part and you should come to our service area" I waited for one hour. After one hour I was informed that the company send us wrong radio. I escalated it to their upper levels. Then I was informed that actually this part was not for my car and they wrongly called me and my car replacement radio has not arrived yet. They service is not only terrible but they also lie to their customers. I will never buy Toyota or recommend this place to anyone.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2016

    The people were great to work with to purchase a new truck. Got me what I was looking for and at a good deal.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2016

    The hospitality, professionalism and 'you are a valued customer...and we are listening' was very good. My concerns and requests were attended to very efficiently...plus... the quality of the work was excellent. The costs incurred were just as initially stated.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 23, 2016

    Joe Mattocks sold my daughter her car last November and it was such a great experience i told him I would be back to buy mine and I did.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2016

    I went in to ask a question about my Rav 4. Which they answerd and took it in and they were busy.but they squeezed me in and fixxed in a very timely manner.The... staff was very polite and saved my butt.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2016

    Relaxed, no pressure, friendly and best of all a great deal. Gary Archer is a pleasure to work with. After sale help is awesome. I give 2 thumbs up... to Williams Toyota of Sayre

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2016

    Joe was a pleasure to work with. He has an abundant amount of experience and we did not feel pressured into buying a car. He took his time with us, got... to know us, and really cared.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2016

    Gary made everything so easy. I felt very comfortable dealing with him. Would recommend him to everyone. Knows his product.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2016

    The kindness and patience of the Sales Team at Williams Toyota is unmatched. Karen, in Finance, and Cody, in Sales, were fun, honest, and efficient. The... people make the experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2016

    We have purchased several Toyotas from Joe Mattocks and we appreciate him "going to bat"for us with the Sales Mgr.He is very professional, kind and considerate.... Everyone who we dealt with was/is professional, including the Service Department when we need service. To make a deal and drive home the same day is incredible.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews