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I bought Toyota highlander 2019 from them. They were aware that the radio system has issues but did not disclose it to me. First the en-tune system stopped... working I brought to their service section. They told me that it needs to be changed. I waited for months. Today they called me that " we have received the part and you should come to our service area" I waited for one hour. After one hour I was informed that the company send us wrong radio. I escalated it to their upper levels. Then I was informed that actually this part was not for my car and they wrongly called me and my car replacement radio has not arrived yet. They service is not only terrible but they also lie to their customers. I will never buy Toyota or recommend this place to anyone.
The people were great to work with to purchase a new truck. Got me what I was looking for and at a good deal.
The hospitality, professionalism and 'you are a valued customer...and we are listening' was very good. My concerns and requests were attended to very efficiently...plus... the quality of the work was excellent. The costs incurred were just as initially stated.
Joe Mattocks sold my daughter her car last November and it was such a great experience i told him I would be back to buy mine and I did.
I went in to ask a question about my Rav 4. Which they answerd and took it in and they were busy.but they squeezed me in and fixxed in a very timely manner.The... staff was very polite and saved my butt.
Relaxed, no pressure, friendly and best of all a great deal. Gary Archer is a pleasure to work with. After sale help is awesome. I give 2 thumbs up... to Williams Toyota of Sayre
Joe was a pleasure to work with. He has an abundant amount of experience and we did not feel pressured into buying a car. He took his time with us, got... to know us, and really cared.
Gary made everything so easy. I felt very comfortable dealing with him. Would recommend him to everyone. Knows his product.
The kindness and patience of the Sales Team at Williams Toyota is unmatched. Karen, in Finance, and Cody, in Sales, were fun, honest, and efficient. The... people make the experience.
We have purchased several Toyotas from Joe Mattocks and we appreciate him "going to bat"for us with the Sales Mgr.He is very professional, kind and considerate.... Everyone who we dealt with was/is professional, including the Service Department when we need service. To make a deal and drive home the same day is incredible.