Reviews
Efficient and professional.
Efficient and professional. Very good explanations. Patiently explanation and work completed in timely fashion. Well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carol and Paul, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Perry General Manager
I had the most amazing experience with my first detail at
I had the most amazing experience with my first detail at Honda. Jordan helped me out quickly and sufficiently. Will definitely come back for any work I need!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Salem. Best Regards, Matt Perry General Manager
The service rep was great.
The service rep was great. I was a little bummed out to find the “prepaid service plan” I bought didn’t include tire rotations. Luckily I didn’t need the rotation but it feels weird.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stefan, Thank you for your business and this review. We're happy to hear Ashley and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Perry General Manager
Unreasonably priced for simple diagnostic steps.
Unreasonably priced for simple diagnostic steps. Almost to 2000! To clean spark plugs? I laughed so hard after I heard that and got off the phone.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Perry General Manager
I know the employees are friendly and I've always gotten
I know the employees are friendly and I've always gotten good service with the work I have had done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went well and quicker than I expected.
Went well and quicker than I expected. They were very thorough in their work. Thank them for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Perry General Manager
Clean, pleasant staff, on time with the service Kind of
Clean, pleasant staff, on time with the service Kind of surprised that the car wasn't washed at the end of my service appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Danielle, it has been a pleasure serving you. Quality customer service is always our number one priority. Thank you for choosing Honda of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Perry General Manager
Nice clean waiting area; friendly employees.
Nice clean waiting area; friendly employees. Wait time (approximately 2 hours) was too long for the two recall items requiring repair. Appeared short staffed on a Saturday.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Salem. Best Regards, Matt Perry General Manager
Came in to look at a used Challenger, explained what we
Came in to look at a used Challenger, explained what we needed the payment to be. Physically inspected the car then went inside with Justin to run the paperwork and see what they could do. They got the price where we wanted it with a reasonable interest rate and we drove away with the Challenger after only a couple of hours of total time at the dealership. We're very pleased with how it went.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Perry General Manager
Everything was great Kind friendly informative fast
Everything was great Kind friendly informative fast service with a smile detailed and explained service and vehicle inspection
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Andy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Perry General Manager