Bob Bell Ford Hyundai

Gone downhill. Stay away from this place. 198 for a diagnosis, they will nickle and dime you to death. Tried to charge me two diagnostic fees for one issue. Update: Chris (the manager) reached out and made things right, and apologized for the issues. He made sure my vehicle was taken care of and didn't overcharge me for diagnostics. He was a pleasure to work with.

My sales buying experience was amazing. Parts got me every thing I needed. My go to dealer

I purchased a 2021 Ford F250 from the dealer on 18 May 2023, I received the vehicle late on the 19th, On the 20th I noticed the stereo system had no sound from any speakers associated with the stereo, the only one that had sound was the dash speaker. I texted my salesman and he got back to me on the 22nd stating. "I spoke to the lead technician stated Probably had an aftermarket sub or amp … stated I could add an amp or sub if interested or reconnect to factory speakers, this is common on trucks that have been up fitted” When speaking about the truck's price the salesman stated it had many aftermarket upgrades. On the 22nd I Went to the local audio shop, they stated it needed Amp and subwoofers to be like it was, I provided a quote to the dealership, and they decided they didn’t want that so “their” guy stated it just needs to re-wire back to the factory system. Well I didn’t pay for that I paid for an upgraded truck and the PO stated the following items were installed Four (4)- speakers in the doors Two (2) amplifiers One (1) Sub-woofer box with two (2) 10” subs One (1) Epicenter The dealers' resolution is only to get it back to the factory and stated it doesn’t matter what was in it before. This is terrible and unacceptable.

When it came to pricing they refused to give me the break down of cost . I stated what my offer was and it seems they didn’t even want to counter with a number . I was willing to go hire but was never asked. The sales person was to worried about another customer.

Adding insult to injury - just visited the parts department of Bob Bell Ford, Glen Burnie and stood "in line" behind the gentleman before me. After waiting in line for a few minutes, another gentleman arrives after me and sits down. The store did only NOT acknowledge the fact that I had been waiting but assured the gentleman who arrived after me. Bob Bell Ford continues to disappoint and not show any leadership nor customer service. It's appalling to have to spend your money in a place who treats their customers like trash - I left Stay away from this place if you're looking for quality of work and/or customer service. After picking our truck up with new "broken areas" after servicing here and now this - never again! Would leave at zero if I could.

I love to be able to go to a dealership and have someone actually take the time to listen. We had a very pleasant experience here. We will definitely be going back when our son needs a car in the near future. Thank you!

Todd Duncan is easy to work with. Listens to what I want and doesn't pressure people. If you're going to buy from Bob Bell Ford, go to Todd.

I worked with Todd Duncan and he was the best most down to earth no nonsense sales professional I've ever experienced. The dealership will go great places if more of the employees take Todd's approach. I recommend all my friends and family to see Todd, heck id even refer a stranger!

I had a positive experience from start to finish with this dealership. Salesman Todd was excellent to work with. He was patient and answered all my questions. He helped me find something in my price range and that met all my needs. I would definitely go back in the future.

Such a great first time car buying experience. Todd was so helpful and kind. He didn't "salesman" me and was super patient and willing to answer all my questions. I will definitely be referring friends his way. Dealership was clean and had a nice vibe.