Bob Bell Ford Hyundai

Never going back to this dealership. Every time we service our truck here something else comes back broken. I’ve even tried to call the service manager to discuss this and never get anyone to answer nor return my call after leaving a message. Stay away from this place unless you’re a mechanic and can immediately check behind these guys. Not worth the trouble nor lack of effort from this dealer.

I just bought a new car from this dealer so I will probably need to come back if anything happens out of the ordinary, but I am completely satisfied with the service provided when I purchased my newest vehicle. In fact, I couldn't be happier. It was a lightning fast transaction. I don't like that there isn't a way to negotiate the price down, but as I am told we are getting the best price. Not sure if this is true or not. I called a few dealers and this was the same across the board. So if there was anything strange going on then it could be an instance of price-fixing, but for now I will just accept that this is the new norm with auto sales. I was a little bummed that Ford Fusions were discontinued, but that is old news by now. Still, I love those Fusions. They were terrific cars that felt great inside and out and looked lilke million bucks.

Sales process was easy but after that all the good ends. Bought a paint protection. service doesn't handle that, it goes to the sales rep who doesn't return calls. Over a month to get an oil change in the "fast lane". Tech didn't even reset the reminds on the oil from the last change. Who else knows what they are missing. I'll be getting rid of this before I have a serious issue.

Maybe this will get their attention so I can get a phone call back. I very rarely leave bad reviews and honestly tried everything I could before leaving this review. This dealership does not stand behind what they sell. They even sold me a diesel truck that has emissions equipment removed, they ignore phone calls and are leaving me in the dark. I bought a truck 9/24/22 out of state (I live in NY) and I have had a couple problems that I have showed my sales person and AM Dennis Kane since the day it came in my possession. It had a dented front bumper that was hidden by the Bob bell plate, it had a leaky transmission and engine seal, it had a plate light out, mirror puddle light out and had a light on dash to service engine soon (CCV Filter). I had to replace this filter ($100), replace the plate light and the puddle light. Then I find that when the truck gets hot, the coolant leaks from the resvior tank. I have to fill my truck up with coolant once a week. I’ve called multiple times and it’s always impossible to get through to any one. Dennis Kane said he was going to call back with a date that the warranty inspector will look at my truck but I have heard nothing so my truck is still not fixed. 9/24 to today 12/1. Nothing has been done, I have had no refund for the parts I had to purchase to fix the truck and my truck is still leaking on the trans and engine and coolant. Today I was under the truck looking at the leak and I find the euria controller unplugged from my emissions system. This needs to be taken care of right now this is me asking for someone to take care of me. What a horrible experience please shop somewhere else. Hopefully this will get their attention and I will get some help and remove if I am satisfied.

Maybe this will get their attention so I can get a phone call back. I very rarely leave bad reviews and honestly tried everything I could before leaving this review. This dealership does not stand behind what they sell. They even sold me a diesel truck that has emissions equipment removed, they ignore phone calls and are leaving me in the dark. I bought a truck 9/24/22 out of state (I live in NY) and I have had a couple problems that I have showed my sales person and AM Dennis Kane since the day it came in my possession. It had a dented front bumper that was hidden by the Bob bell plate, it had a leaky transmission and engine seal, it had a plate light out, mirror puddle light out and had a light on dash to service engine soon (CCV Filter). I had to replace this filter ($100), replace the plate light and the puddle light. Then I find that when the truck gets hot, the coolant leaks from the resvior tank. I have to fill my truck up with coolant once a week. I’ve called multiple times and it’s always impossible to get through to any one. Dennis Kane said he was going to call back with a date that the warranty inspector will look at my truck but I have heard nothing so my truck is still not fixed. 9/24 to today 12/1. Nothing has been done, I have had no refund for the parts I had to purchase to fix the truck and my truck is still leaking on the trans and engine and coolant. Today I was under the truck looking at the leak and I find the euria controller unplugged from my emissions system. This needs to be taken care of right now this is me asking for someone to take care of me. What a horrible experience please shop somewhere else. Hopefully this will get their attention and I will get some help and remove if I am satisfied.

Maybe I’m biased, but I’m in a sticky situation, and Todd Schultze and Marc Bortnick made sure I was able to leave there with a vehicle before my other cars lease had to be turned it. They were a pleasure to work with, and I can’t stand car shopping. It was easy and painless. Go see Todd. He’ll make sure you’re taken care of with no pressure at all.

BUYER BEWARE…….Service is terrible. Scheduling service appointments over 6 weeks out. Hope you don’t break down and need it fixed promptly. Went in to look at a new truck that caught my wife’s eye.New car salesman refused to budge off of the actual sticker price, he stated most places charge over sticker. xxx? No incentives from Ford. Called general manager jp bishop and left 2 messages, with no return call.

They allow 3rd parties to price their cars below the actual price they are willing to sell for. So get in the door to only find out the car is a higher sale price. Not good business. Salesmen Todd was polite though. Whoever I worked with through text could care less about price difference.

Let me preface my review by saying this happened over two weeks ago. I've contacted Bob Bell and Hyundai Corporate to try to rectify the situation and they chose to ignore me. I have no qualms about publicly shaming them now. Two weeks ago on a Saturday, a sales rep at Bob Bell called me and said someone had backed out of their scheduled delivery of an Ioniq 5 and asked if I wanted it. I told them I did but it was late on Saturday and they were closing so we could not close the deal, the rep said he informed his Sales Manager(SM) and the SM will email me the offer sheet for me to sign. I waited all weekend for the offer but did not get it. First thing on Monday I called the SM and he said he knows about the deal in place and was surprised when he heard they did not send out the offer letter. No problem, I said I can still sign now and get it done. Once he emailed me the offer letter, I noticed a 800$ paint protection plan that was optional and asked if that could be removed. Begrudgingly the SM accepted so I signed the offer letter at MSRP + 800 dollars of dealership fees. Next he emailed me the build sheet, which I also signed. Next he asked for my drivers license and insurance information which I emailed over again. The SM then told me to wait for their finance team to call me. I waited for 1 hour and no one called, the sales rep then told me to call finance myself or they might offer the car to someone else. Upon hearing that I called them immediately and left a voice message. I then had a work meeting for 30 minutes where I could not follow up but texted the sales rep that I wanted the car. The next thing I know the rep told me that the car was sold to someone else. Incredulous, I asked to speak to the SM. He dodged my call for the entire day before I could get a hold of him. He made no apologies and said someone else came in and was able to buy it on the spot. I asked him how he can still sell it when I've signed the offer letter, build sheet, provided my personal info and made it clear I wanted the car. He claimed their finance team tried to call me but couldn't get through. I have my call history and voice mail and am sure no one from Bob Bell called me that morning and I also have my call history to their finance. The SM knew I wanted the car as I was working directly with him and yet he still approved the sale to someone else. I have little doubt the person he sold to chose the optional $800 fee and perhaps other added fees. Apparently signed contracts with do not mean a single thing with Bob Bell Hyundai as long as they could make a few more bucks. I called corporate Hyundai and they said they reached out to Bob Bell and they cannot do anything since they are an independent company. Before I get a generic "thank you for bringing this up, call us to discuss" response. I've reached out to them already, Hyundai Corporate has reached out to them. They have my phone number, email, address but have chosen to ignore me. Do not go here as they have no integrity at all.

Let me preface my review by saying this happened over two weeks ago. I've contacted Bob Bell and Hyundai Corporate to try to rectify the situation and they chose to ignore me. I have no qualms about publicly shaming them now. Two weeks ago on a Saturday, a sales rep at Bob Bell called me and said someone had backed out of their scheduled delivery of an Ioniq 5 and asked if I wanted it. I told them I did but it was late on Saturday and they were closing so we could not close the deal, the rep said he informed his Sales Manager(SM) and the SM will email me the offer sheet for me to sign. I waited all weekend for the offer but did not get it. First thing on Monday I called the SM and he said he knows about the deal in place and was surprised when he heard they did not send out the offer letter. No problem, I said I can still sign now and get it done. Once he emailed me the offer letter, I noticed a 800$ paint protection plan that was optional and asked if that could be removed. Begrudgingly the SM accepted so I signed the offer letter at MSRP + 800 dollars of dealership fees. Next he emailed me the build sheet, which I also signed. Next he asked for my drivers license and insurance information which I emailed over again. The SM then told me to wait for their finance team to call me. I waited for 1 hour and no one called, the sales rep then told me to call finance myself or they might offer the car to someone else. Upon hearing that I called them immediately and left a voice message. I then had a work meeting for 30 minutes where I could not follow up but texted the sales rep that I wanted the car. The next thing I know the rep told me that the car was sold to someone else. Incredulous, I asked to speak to the SM. He dodged my call for the entire day before I could get a hold of him. He made no apologies and said someone else came in and was able to buy it on the spot. I asked him how he can still sell it when I've signed the offer letter, build sheet, provided my personal info and made it clear I wanted the car. He claimed their finance team tried to call me but couldn't get through. I have my call history and voice mail and am sure no one from Bob Bell called me that morning and I also have my call history to their finance. The SM knew I wanted the car as I was working directly with him and yet he still approved the sale to someone else. I have little doubt the person he sold to chose the optional $800 fee and perhaps other added fees. Apparently signed contracts with do not mean a single thing with Bob Bell Hyundai as long as they could make a few more bucks. I called corporate Hyundai and they said they reached out to Bob Bell and they cannot do anything since they are an independent company. Before I get a generic "thank you for bringing this up, call us to discuss" response. I've reached out to them already, Hyundai Corporate has reached out to them. They have my phone number, email, address but have chosen to ignore me. Do not go here as they have no integrity at all.