Reviews
My First New Tacoma
As someone who recently got back to the area from active duty in the military, I was ready for my first new truck. For the longest time I have wanted a Tacoma. Being born and raised in the area I was familiar with this dealer but I honestly thought I would buy from Jim Barkley. Well, the guys at Bryan Easler were just much easier for me to deal with. They were willing to really listen to what I wanted and they even threw in some awesome aftermarket stuff that I knew I was going to put on my truck. Thanks Bryan Easler for my Tacoma! You guys rock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jake, we really appreciate you buying your new Tacoma at Bryan Easler Toyota. We are proud of our small store model and willingness to be flexible as it allows us to provide the type of personalized customer service that we feel all people making a purchase as significant as a new vehicle should enjoy. I'm glad that you never felt like you were just a number with us, and that we treated you like you were our our only customer. Thank you again for your support!
Excellent Sales and Service
I recently purchased a Rav4 from Bryan Easler Toyota after researching online and working with their internet manager. The dealer had the model and color I was looking for and were great to work with from start to finish.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Allen, we really appreciate you taking the time to speak positively about your experience at our store. We are grateful for the opportunity to work with you and so glad that we had exactly the vehicle you were looking for. We hope you are enjoying your new truck almost 2 years later and please don't hesitate to reach back out to us if you need anything at all. Thank you again!
2011 Toyota Camry
Thank you to the great folks at Bryan Easler Toyota. I was looking for new and pre-owned vehicles and I found a great car. I was deciding between an Accord and a Camry, and because of the personal service from the Sales staff I purchased the Camry. It has the features I wanted and I got a great price, that I couldn't find elsewhere locally.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Martin, thank you so much for taking the time to speak positively about your experience at our store. We are happy that we were able to provide you with exceptional customer service, and look forward to hopefully touching base with you again when you're ready for another vehicle in the future. Thank you again!
Toyota Tundra
I was looking to purchase at a Tundra on line and made a cash offer, I received a response and was told someone would contact me shortly; it's been two weeks and not one phone call. So I purchased a Tundra from Wheel City Motors
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I have spoken directly with the customer about his dissatisfaction, and that correspondence can be found below: This is Ed Dugas here at Bryan Easler Toyota, thanks so much for your feedback about your experience at our store, we really appreciate it. I'm really sorry to hear that nobody responded to you, that is very unlike us, and I will be speaking with our management because we strive to provide exceptional customer service to anyone who inquires with our store, and unfortunately we didn't provide that in this case. I think the reason why is because your request came in on September 15th at 10:07pm and according to my records the truck was sold during the day on September 15th. We do require our salespeople to call a customer even if a vehicle has been sold, so that was the failing on our part, not calling you to let you know it had sold. I saw your review on cars.com and I will respond to your review directly today just to explain what happened. I really appreciate you letting us know about your experience because it will help us to offer better customer service in the future. I understand if you don't want to consider doing business with us again, but if you do come across something at our store that you really like, I would invite you to call me directly at 828-693-7261 and you won't have to worry about getting in touch with me because if I'm available, I answer the phone and if I'm not, I always call a person back, so I would like to extend that offer should our paths again cross. We'll be discussing your experience internally and will work to improve our processes so that something like this doesn't happen again. I am sincerely sorry to hear that your experience was less than truly exceptional and I will be available from hereon in to help you should you need anything at all in the future. Thank you again, Ed Dugas Customer Service Manager Bryan Easler Toyota 828-693-7261
I WANT MY DEPOSIT BACK
Dealership seemed fine, over the phone. All was done over the phone. Salesperson did great to find a truck for me but it would be more $ than the other dealership. I tried to get it at the price I had been quoted at other NC dealership, where it was $875.24. cheaper. Of course I wanted to save that money...who wouldnt, so I asked if they could match it. First with the sales person, then the manager. Wouldnt budge. The truck was not available at the other dealership at that time. So I had to go with Brian Easler as I had only a week to get something. I gave them my credit card # and they took a deposit of $1000. All again, done over the phone, and I did not sign anything. This all on Weds. Next morning Thurs, I get a call from the other dealership that they found me a truck. They never knew I was scouting around at other car places. I could save $875.24 going with them, so of course I needed to save the money. So called Brian Easler Thurs morning, the very next morning after they withdrew the $1000 and they are refusing to return my deposit to me.. Now will have to persue this matter in small claims ONE BIG HASSLE !!!
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
This is Ed Dugas, Customer Service Manager here at Bryan Easler Toyota. Thank you so much for your feedback about your experience at our store, we really appreciate hearing about your comments and concerns. I'm really happy to hear that everything started off well, and that you felt comfortable doing business with us. We strive to be very friendly, laid-back and helpful here at the store, and we're happy to hear that we were able to provide you with exceptional customer service. Most of our salespeople have been with us for over 10 years, so we're very versed in the processes and steps required to make sure each customer is offered our very best deal available, and I'm glad to hear we did a great job finding you a truck. Regarding your experience at our store, I completely understand that you were looking for a specific truck and the dealership at which you wanted to buy didn't have the truck available. Respectfully, though, I don't know how a dealership can offer a quote on a vehicle they cannot acquire. Sometimes dealerships want to earn a customer's business so badly that they offer a price significantly cheaper than the lowest received quote even if they cannot produce the vehicle in an effort to make the customer think that a dealership which can produce the vehicle is offering them a bad deal. I cannot say for certain whether or not this was the motivation of the dealership offering you that quote, but what happened to you is unfortunately not unique in our business, so I'm very sorry for all this trouble. May I ask, when the salesperson took your deposit over the phone, did he explain to you that the deposit was non-refundable? Since we trade with stores all over the Southeastern United States, it's imperative that we get a commitment from the customer because sometimes we have to pay a truck and drivers to get vehicles to our store for delivery, and we don't like to bring vehicles in without a customer commitment in case a customer changes his or her mind and we are out our time and financial commitment, which is something nobody - business or individual - wants to experience. So we had found you a truck, gave you our price (we charge no dealer or documentation fees like most other Toyota stores in the United States, so it's very unusual for us to be almost $1000 higher than the next best quote), and you took the step to give us a credit card deposit as earnest money to produce the truck. Do you feel like we pressured you to give us the deposit? Did you feel rushed or uncomfortable in making your decision? We have been in business for 21 years, so honestly I don't know if we would have made it this long in a very competitive Toyota sales landscape by acting deceptively or unreasonably. We always encourage customers to be 100% certain before making any financial commitments. I understand you only had a week to get something, and we certainly wish all of our customers to be relaxed and not under any pressure when deciding on a vehicle. Respectfully, I feel like you are insinuating that we lured you to give us a deposit under false pretense, and that we held your money hostage and acted in a shady and unbecoming manner towards you, when (and if I'm wrong, please call me at the number below) all we did was take a non-refundable partial payment which you provided to produce your requested truck. The only thing I can think happened is you maybe didn't realize it wasn't refundable, but you never mentioned that in your review. This is a circumstance which only happens once every 5 or 10 years, but we take these matters very seriously, so I would like to reach out to you and work with you in conjunction with our owners and managers to resolve this matter with you. I am Ed Dugas, Customer Service Manager here at Bryan Easler Toyota. You can reach me from 8am-5pm Mon-Fri at 828-693-7261, or by email at bryaneaslertoyota@gmail.com. I really look forward to hearing from you, and I really hope I can help.
Reception in service department
Being handicapped discovering what an unusual light on the dashboard is somewhat more difficult for me than many of your customers.After pulling into service bay, I was met by Michelle and explained problem. She did not know either but went to others who didn't know the answer either. She then went out of her way to test my key fab battery. When that didn't prove to be problem,she asked for my owner's manual and found an explanation. I have owned this van since Nov.2009 and have Never had this light come on. But that is not the point of this message. Michelle then found a replacement tire valve stem cover for me. I have never encountered in my 65 years of wandering this world anyone who treated me with such respect and kindness. I was a teacher for nearly 30 years and know of what I speak. A valuable asset to keep on staff I think. Thank you for taking time to read!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much Ginger for your kind words about Michelle in our service department. Michelle is a tremendous asset to our organization as we get great feedback about her all the time! As always, please reach out to us if you need anything else at all in the future, we are always happy to help!
Comparisons Kept Drawing Me Back
I just bought a 2013 Toyota Highlander 4x4 Limited from Bryan Easler Toyota and the buying experience was excellent. Before I made the purchase, my Type A personality demanded that I visit numerous dealerships (not all sold Toyota vehicles), but I kept coming back to Bryan Easler Toyota. Why? Because from top to bottom, the dealership exudes professionalism on a scale I couldn't find at other dealerships: No hard sell, exceptional character and kindness, no embellishments and what I perceived to be a genuine we're-looking-out-for-you attitude. And, they're detail-oriented without apology. Let me give you an example. When I asked to test drive the Highlander, they asked for my driver's license. I figured the would make a copy of it and hand me the keys, like so many other dealerships do, but, no, they actually filled out the paperwork they're legally bound to do so by the state of North Carolina. Here's a comparison: I went to another dealership up the road from them and was looking at an SUV when my wife and I were approached by a Salesperson. He asked if we wanted to test drive the vehicle and we answered, "Yes." We jumped in the car and drove off. Shortly after we left the car lot, the Salesperson asked me, "Are we still in Henderson County?" Details, man, details. That Salesperson did NOT breed confidence. Bryan Easler Toyota pays attention to the little things, which means they know their business. Too, I wasn't handed off to 400 other Salespeople before getting to the person who'd sell me the car. I wasn't inundated with probing, annoying questions by a just-out-of-high-school rookie Salesperson whose only interest and goal is to find out how deep the dealership can get into my pockets; I dealt with two people at Bryan Easler Toyota, the Salesperson and the Money Guy. After I made my decision on the vehicle I wanted to purchase, the entire buying process took less than an hour. Lastly, the dealership honors it promises, like the one my Salesperson made to me: (Paraphrasing) If you have any questions or problems, call me and I'll take care of it/them. And, he did, without question or hassle; since purchasing the vehicle, I've reached out to the Salesperson on two occasions for advice. I was drawn to this dealership because I have a RAV4 I get serviced there. Their service department is exceptional, too, and I figured they must be a reflection of the dealership and I was right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, we are truly humbled by your kind words in this review, we cannot thank you enough for taking the time to share our experience. One of our assets is that we've had mostly the same salespeople on staff for many years, so we enjoy a continuity and familiarity that we feel is very beneficial to our customers. Your experience is what keeps us striving to always improve and continue to provide an exceptional customer experience from sales, to service, to parts and beyond. Thank you so much again and please let us know if we can do anything at all to help you in the future!
No doc fees!
We found a vehicle we liked on Cars.com that was at Bryan Easler Toyota. I spoke to a used car salesman on the phone before we drove 100 miles to take a look. Didn't mind the drive since this dealership is in lovely Hendersonville, NC
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, and thank you so much for your kind words and we really appreciate your business! We agree, one of the great benefits of our store is that you get to enjoy our beautiful area. We love where we live and we're glad you love it too!
Not what was wrong
Took my 2000 Toyota 4runner for tire rotation. After spending 1 1/2 hours waiting the service guy came in with a estimate for the front end to be totally replaced. I declined and took it to another facility who diagnosed the only thing wrong was tie rod and to a tune of not even a forth of the price. Not the first time they tried scamming me. But is the last time I will go there.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bryan Easler Toyota service department takes great pride in our service reputation. We stand behind our factory trained technicians. Our service department is required to report safety conditions that exist when estimates are prepared. We do not recommend any service or repairs that are not necessary.
Drove all the from GA to get my Scion iQ
This is the fastest & smoothest car buying experience you can have. They were very upfront about everything, there were no hidden fees, no pressure to buy any add-ons. I was in and out of the business / finance department in less than 10minutes!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to speak about the wonderful experience you had at our store, and are humbled that you drove all the way from Georgia to do business with us. We get a lot of customers from Tennessee, Georgia, South Carolina and beyond, and the fact that we don't charge any unnecessary paperwork fees and that our process is quick and easy is a big part of that. Please don't hesitate to let us know if you need anything in the future and thank you again!