Heritage Subaru Owings Mills

Ansley was extremely helpful with my husband and I purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car less stressful. He was extremely personal and he could tell I was nervous about this new vehicle. He was not satisfied until he could tell that I was satisfied. In case Ansley is wondering, I am really enjoying my new Subaru Forester Hybrid. Thank you for EVERYTHING! : ))))

Extremely happy with today visit! Mark Semenchuk ,sales consultant, was highly professional and very polite. 5 stars to his service.

Excellent experience here today. Happy with my outcome. Looking forward to my car. Thank you

Overall, I am very happy with my new Forester hybrid and with the purchase process, including the final price. Alesha helped me learn about the two trim lines I was considering and was patient as I test drove both. My only regret is agreeing to an extended warranty, but I was able to cancel that the next day with no hassle.

Ansley Ratnayake was our sales associate when we wanted to purchase a lightly used 2025 Subaru Forester from Heritage Subaru in Owings Mills, Maryland. We communicated with him by email after identifying the exact used car we wanted to purchase. Ansley worked with us right away to negotiate the price--without any fuss or run around--so we had a smooth transaction when we arrived the next day to test drive and purchase. Ansley was responsive to all of our questions throughout the entire process and had a wonderful sense of humor. We had a great time with him and would definitely buy another car here if he was our salesperson.

Absolutely the best car buying experience I’ve ever had in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (Ansley) to Finance and management, was top notch. Dealerships in the area should take notes. No question we will be back!

Very responsive and had car I wanted. They had great communication for pricing and perfect timing for appointment

I Drove 4 hours because Katie was able to get me the best deal on my used Forester! She was both efficient and a pleasure to work with. I can't recommend her enough. And a shout out to Milton for working through my credit union's financing. Thanks so much to both of you! Danny Fox

I honestly don’t even know where to begin—Tobi made this the BEST car-buying experience I have ever had in my life! From the very first moment, she was patient, attentive, and incredibly knowledgeable. She never rushed me, never made me feel pressured, and took the time to explain EVERYTHING in a way that made me feel completely confident in my decision. Buying a car can be stressful, but with Toby, it felt effortless. Her professionalism is unmatched, but what truly sets her apart is her heart. You can tell she genuinely cares about her customers and wants you to walk away happy—not just with a car, but with the right car for YOU. She listened, she guided, and she delivered beyond my expectations. Every step of the way, Tobi was right there—answering questions, following up, and making sure everything went smoothly. Her patience alone deserves an award, because I had plenty of questions and she handled every single one with grace and kindness. If you’re thinking about purchasing a Subaru, do yourself a favor and ask for Tobi. She is an absolute gem, and I am so grateful I had her by my side during this process. Tobi, THANK YOU for making this such an amazing experience. You are truly one of a kind!

My buying process started out not great, but Andre and Ansley turned it around. Andre was kind and made up for the initial visit. The service technicians were really sweet too.