Heritage Subaru Owings Mills

You have a employee named Andrew Hickey from Palmyra Pennsylvania who now lives in Reistertown MD and works at your dealership. Today on facebook, 9/7/2026 he proceeded to harass me. " So you don't know what a horse collar is. Can't horse collar from the front. He doesn't pull him down xxxxxxx. And his hand can't be inside the collar or name plate on his back and throw him like that it's just not possible. But seriously take the tampon out of your xxx and grow a set". I have the screenshot if you want it emailed. Get your employees under control. They represent you.

Staff were all professional, helpful, kind, patient, gracious, and everything you can want from a car buying process. For this purchase i contacted and negotiated with 9 different dealers in the week leading up to my purchase. Heritage Subaru Owings Mills had the best price and the best, most transparent communication, all thanks to Ansley and Julia. Julia was helpful responding to emails and made the process easy. Over online and in person, Ansley was absolutely terrific. I was terrified of the car buying process, but he truly showed car in his craft and the relationships he built. There was no rush, he was happy to go into detail into anything, many times telling us details unprompted. I had a great experience online and was worried I had to deal with shenanigans once I was in person and needed to close the deal. Ansley said "we don't do that here" and he was absolutely correct. Everything was straightforward, and I left the lot with a new car at the exact out-the-door price that was previously negotiated. I'll recommend Ansley and HSOM to anyone looking for a Subaru

I had an excellent experience purchasing my vehicle at Heritage Subaru Owings Mills, and I cannot say enough good things about Ansley Retnayake, the manager, Andre and the entire team. From the moment I walked into the dealership, Ansley was friendly, professional, patient, and incredibly helpful. He took the time to answer all of my questions, explain everything clearly, and made sure I felt comfortable throughout the entire process. I never felt pressured or rushed, which made the experience so much more enjoyable. Andre, the manager, was also wonderful to work with. He was professional, accommodating, and genuinely committed to making sure everything went smoothly. It was clear that both Ansley and Andre truly value their customers and take pride in providing excellent service. Buying a car can sometimes be stressful, but they made the entire process easy, transparent, and enjoyable. I am extremely happy with my purchase and grateful for the exceptional customer service I received. If you’re looking for a dealership where you’ll be treated with respect and professionalism, I highly recommend Heritage Subaru Owings Mills and asking for Ansley Retnayake and Andre. They are a fantastic team! Thank you so much, Ansley and Andre, for making my car-buying experience such a great one. God bless you.

After a serious accident where my car was totaled, I was in search of a used car within my budget to avoid any car payments. I worked with Humza Munir who immediately greeted me and found me a car that I researched on CARFAX. I was seeking to purchase the car but requested the price include everything and on the street. He was diligent in securing the car for me and was aided by Tavon Shannon , Sales Manager who made sure I got what I wanted within the price I was looking to pay, bottom line I got the car I wanted at the price I wanted to prayed. Thank you Humza and Tavon! I referred a potential customer, I highly recommend both of them and I am a tough customer!Thank you Humza and Tavon!

The "face" of Heritage Subaru Owings Mills for us was Mark Dennis. He was everything one would want in a person who is selling you your next car. He was a superb guide to helping us decide on which car was right for us. He was friendly, knowledgeable, and just plain exceptional.

Excellent experience working with Kyle. Was very knowledgeable on the features of the Subaru Forester and took time to highlight features that matched what I was looking for. Went above and beyond during the sales process including assistance with delivery of the vehicle. Would easily recommend this dealership to anyone looking for a Subaru!

Mark Dennis was a joy to work with from the moment I parked in the lot. It has been 13 years since I last bought a car. Mark made the entire process as easy as possible. I was very comfortable asking my questions, and Mark was able to answer them all. I am glad I chose this dealership to purchase my first Subaru. Thank you Mark.

Ansley was awesome. He listened to what I wanted and "we" found the best option for my needs within a vehicle. From start to finish, Ansley was professional, attentive, polite and treated me with the highest regard. Everyone at this dealership showed an extreme interest to help and a desired interest to please. Heritage Subaru-Owings Mills, has raised the bar to what other dealerships should aspire to become. Shawn Davie, the General Manager was very easy to speak with. He has a phenomenal team under him. I would recommend this dealership to not just my friends but also my family. Josh explained my options in a clear and concise manner while not getting impatient or showing fatigue.

I brought my 2017 Outback in because the passenger window would not open. There is an easy fix that will reset the window the deaker has helped me with that before. After looking at the vehicle, they told me that that the easy fix didn’t work and they thought it was going to be a major job and would need to preform and charge me a diagnostic fee. The estimate wad $800 without the diagnostic fee. I took the vehicle to a another garage that I recently used for body work and asked the non Subaru mechanic about it, he performed the quick fix method and within 60 seconds the window was operating perfectly n/c. I’d like to think that this was an innocent mistake, but I don’t think they know what they’re doing over there. Their carelessness was not only a waste of time but it potentially could have cost me $1000. I do not recommend this dealership.

Professional service. Salesman and Finance Manager were great. Good service and the prices were reasonable.