Heritage Subaru Owings Mills

Absolutely the best car buying experience I’ve ever had in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (Ansley) to Finance and management, was top notch. Dealerships in the area should take notes. No question we will be back!

Very responsive and had car I wanted. They had great communication for pricing and perfect timing for appointment

I Drove 4 hours because Katie was able to get me the best deal on my used Forester! She was both efficient and a pleasure to work with. I can't recommend her enough. And a shout out to Milton for working through my credit union's financing. Thanks so much to both of you! Danny Fox

I honestly don’t even know where to begin—Tobi made this the BEST car-buying experience I have ever had in my life! From the very first moment, she was patient, attentive, and incredibly knowledgeable. She never rushed me, never made me feel pressured, and took the time to explain EVERYTHING in a way that made me feel completely confident in my decision. Buying a car can be stressful, but with Toby, it felt effortless. Her professionalism is unmatched, but what truly sets her apart is her heart. You can tell she genuinely cares about her customers and wants you to walk away happy—not just with a car, but with the right car for YOU. She listened, she guided, and she delivered beyond my expectations. Every step of the way, Tobi was right there—answering questions, following up, and making sure everything went smoothly. Her patience alone deserves an award, because I had plenty of questions and she handled every single one with grace and kindness. If you’re thinking about purchasing a Subaru, do yourself a favor and ask for Tobi. She is an absolute gem, and I am so grateful I had her by my side during this process. Tobi, THANK YOU for making this such an amazing experience. You are truly one of a kind!

My buying process started out not great, but Andre and Ansley turned it around. Andre was kind and made up for the initial visit. The service technicians were really sweet too.

I am a first-time car buyer and I had a fantastic experience with Heritage Subaru in Owings Mills. Ansley in particular was very kind, compassionate and helpful. I was quite anxious and at times confused about things, but he worked with the managers to make sure that I went through the buying process feeling informed and confident about my decisions. I am so grateful to have worked with Ansley and would recommend him to anyone, especially first-time buyers.

Mark was absolutely wonderful very knowledgeable about all the products and services the dealership has available. He answered any and every question we could think of and even answered some before we could even come up with it even emailing back and facilitating a meeting with a different sales representative while he was out of the office for us to test drive another vehicle would 100% go back and work with Mark and as a veteran myself buying from another veteran, just makes it that much better.

Mark is very personable and really knows the Subaru Brand. He treated and talked to me like he's known me a long time. He made me feel comfortable and did not try to over sell me, which can create unwanted pressure for the buyer. It was a pleasure doing business with him. Highly recommend.

Ansley Ratnayake, our S&L consultant was extremely competent and so very pleasant of a human being. He could not have made , what is often somewhat unpleasant, a more congenial experience. I expect he will have a big future in the company if they are smart enough to recognize his gifts.

After several weeks of researching vehicles and speaking with multiple dealerships, I ultimately chose Heritage Subaru, and I couldn’t be happier with the experience. The entire process was incredibly easy. I was able to work through most of the questions and financial details ahead of time via email and text, which made everything very efficient. By the time I arrived at the dealership, the majority of the deal was already structured. Andre and Ansley were both fantastic to work with — responsive, professional, and patient in answering all of my questions. Even when I decided to change models during the process, they were able to quickly update the numbers and walk me through the differences without missing a beat. Ansley was especially impressive — extremely knowledgeable about the vehicles, trim comparisons, pricing, and overall process. This is our first Subaru, and there was definitely a learning curve with the features and technology, but the entire team was genuine, transparent, and thorough in explaining everything. The finance department was just as smooth and knowledgeable, making the final paperwork straightforward and stress-free. Overall, a great experience from start to finish. I highly recommend Heritage Subaru and their team.