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Heritage Subaru Owings Mills

(1,993 reviews)
Visit Heritage Subaru Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2019 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (888) 854-2281 (888) 854-2281
Used (888) 702-1269 (888) 702-1269
Service (888) 823-2139 (888) 823-2139

Inventory

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About our dealership

This seller has been on Cars.com since June 1999.
Here at Heritage VW Subaru our primary concern is the satisfaction of our customers.

We are conveniently located at 9808 Reisterstown Rd. in Owings Mills.
It's your Heritage !

Service center

Phone number (888) 823-2139

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,993 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Subaru Owings Mills from DealerRater.

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Excellent dealership with exceptional service top of mind for their customers. I was welcomed graciously by Mark Dennis, salesman extraordinaire. He made me feel at ease from the moment we met. Mark is very personable, professional and he patiently answered any questions I had. He went the extra mile and stayed much later than he was supposed to in order to finalize my transaction. He was instrumental in helping me recover my insurance info. I purchased a used Subaru Impreza and I intend to use their garage for future oil changes. I highly recommend Mark Dennis for all of your car needs and urge you to go to him whether you are purchasing a new or used vehicle. The dealership has a lovely waiting room if you bring your car in for service and I intend to bring my newly purchased used Subaru here for any services.

Excellent dealership with exceptional service top of mind for their customers. I was welcomed graciously by Mark Dennis, salesman extraordinaire. He made me feel at ease from the moment we met. Mark is very personable, professional and he patiently answered any questions I had. He went the extra mile and stayed much later than he was supposed to in order to finalize my transaction. He was instrumental in helping me recover my insurance info. I purchased a used Subaru Impreza and I intend to use their garage for future oil changes. I highly recommend Mark Dennis for all of your car needs and urge you to go to him whether you are purchasing a new or used vehicle. The dealership has a lovely waiting room if you bring your car in for service and I intend to bring my newly purchased used Subaru here for any services.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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My family and I have bought 5 Subaru’s through Heritage of Owing’s Mills and will continue to do so. Great experience

My family and I have bought 5 Subaru’s through Heritage of Owing’s Mills and will continue to do so. Great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Mr. Ansley immediately greeted me at the entrance door when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him to others that are shopping for a car. Ansley answers all questions and follows up with excellent service! Respectfully, Cynthia N.

Mr. Ansley immediately greeted me at the entrance door when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him to others that are shopping for a car. Ansley answers all questions and follows up with excellent service! Respectfully, Cynthia N.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Mark Dennis was AMAZING—-he was friendly, supportive, knowledgeable, professional, patient & helped the car buying process move along seamlessly. This is the 3rd Subaru we have purchased or traded in and I would not go anywhere else. I love my new car! Thanks Mark & the Heritage Subaru Owings Mills team!!

Mark Dennis was AMAZING—-he was friendly, supportive, knowledgeable, professional, patient & helped the car buying process move along seamlessly. This is the 3rd Subaru we have purchased or traded in and I would not go anywhere else. I love my new car! Thanks Mark & the Heritage Subaru Owings Mills team!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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Ansley was extremely helpful with my husband and I purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car less stressful. He was extremely personal and he could tell I was nervous about this new vehicle. He was not satisfied until he could tell that I was satisfied. In case Ansley is wondering, I am really enjoying my new Subaru Forester Hybrid. Thank you for EVERYTHING! : ))))

Ansley was extremely helpful with my husband and I purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car less stressful. He was extremely personal and he could tell I was nervous about this new vehicle. He was not satisfied until he could tell that I was satisfied. In case Ansley is wondering, I am really enjoying my new Subaru Forester Hybrid. Thank you for EVERYTHING! : ))))

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Subaru Owings Mills!

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Extremely happy with today visit! Mark Semenchuk ,sales consultant, was highly professional and very polite. 5 stars to his service.

Extremely happy with today visit! Mark Semenchuk ,sales consultant, was highly professional and very polite. 5 stars to his service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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Excellent experience here today. Happy with my outcome. Looking forward to my car. Thank you

Excellent experience here today. Happy with my outcome. Looking forward to my car. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. Safe travels!

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Overall, I am very happy with my new Forester hybrid and with the purchase process, including the final price. Alesha helped me learn about the two trim lines I was considering and was patient as I test drove both. My only regret is agreeing to an extended warranty, but I was able to cancel that the next day with no hassle.

Overall, I am very happy with my new Forester hybrid and with the purchase process, including the final price. Alesha helped me learn about the two trim lines I was considering and was patient as I test drove both. My only regret is agreeing to an extended warranty, but I was able to cancel that the next day with no hassle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Ansley Ratnayake was our sales associate when we wanted to purchase a lightly used 2025 Subaru Forester from Heritage Subaru in Owings Mills, Maryland. We communicated with him by email after identifying the exact used car we wanted to purchase. Ansley worked with us right away to negotiate the price--without any fuss or run around--so we had a smooth transaction when we arrived the next day to test drive and purchase. Ansley was responsive to all of our questions throughout the entire process and had a wonderful sense of humor. We had a great time with him and would definitely buy another car here if he was our salesperson.

Ansley Ratnayake was our sales associate when we wanted to purchase a lightly used 2025 Subaru Forester from Heritage Subaru in Owings Mills, Maryland. We communicated with him by email after identifying the exact used car we wanted to purchase. Ansley worked with us right away to negotiate the price--without any fuss or run around--so we had a smooth transaction when we arrived the next day to test drive and purchase. Ansley was responsive to all of our questions throughout the entire process and had a wonderful sense of humor. We had a great time with him and would definitely buy another car here if he was our salesperson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ashley, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Owings Mills so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Absolutely the best car buying experience I’ve ever had in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (Ansley) to Finance and management, was top notch. Dealerships in the area should take notes. No question we will be back!

Absolutely the best car buying experience I’ve ever had in my 35 years behind the wheel. The impressions started the moment we pulled onto the lost and every single person involved, from our Salesperson (Ansley) to Finance and management, was top notch. Dealerships in the area should take notes. No question we will be back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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