Antwerpen Mitsubishi

Mr. Madore made my car buying process a smooth one. He was very courteous, professional and took the time to answer all of my concerns and questions.

My overall car buying experience was fantastic. I Highly recommend anyone in need of a car to use Antwerpen Auto World. The General Manager, Matthew, is not your sterotypical car guy. He listens to your needs and works with you on finding the right fit for you and your family. Chuck, our sales rep, was friendly and patient. He also entertained my children while I handled the paperwork! My oldest daugher now wants to be a car salesman when she grows up. Thank you for making this transaction smooth and pain-free. I will be back in the future.

I sent an email suggesting they correct an incorrect listing - they listed a car as a manual but the photos showed that it was an automatic. As someone who's driven an hour to test drive a hard-to-find manual only to find it was an automatic in the past, I figured they would be happy to make the correction. But they never read my e-mail. They just started sending me marketing emails and trying to get me to buy the automatic car that I have no interest in seeing, let alone buying.

After much frustrating internet searches for a vehicle, I ended up at Antwerpen Auto World. I met with Steve whom was very friendly and knowledgeable. He answered all of my questions & helped threw the whole process. I had no doubts I received the best deal possible. Would totally recommend him & Antwerpen to anyone. I can only give 5 stars but they deserve 10 !!

Sales rep was very helpful and patient. We arrived with 2 children which were very rambunctious and she was most helpful and even got them balloons to keep them occupied. I would highly recommend Antwerpen and Diana for anyone's next auto purchase needs.

Found car online, emailed and received a response right away. I made an appointment and when I arrived chuck had the car ready. I liked it, it drove nice and chucks description was very accurate. They made me a good deal. I received what I thought to beige than fair money for my trade. I already had financing and they offered to beat my rate ( I didn't think they could) and they got me a lower rate, much lower in fact b/c I told them a lower rate than what I actually had and they beat that!! LOL great experience, Will be back and definitely recommend

I went to this location because I found a 2012 Nissan Sentra listed for $11994 on their site. It was a great deal so we drove the hour out to the dealership to meet with Charles who had called me multiple times and we had set up an appointment to test drive with. When we arrived he met us at the door and told us the car would be brought around soon that it was just being washed. He was very nice and we took the car for a test drive, brought it back, and told him we were ready to do paper work. He jumped right into the financing stuff and asking how much we would want to put down and at that point I asked what the total cost was going to be, and not only was the cost of the car actually $13000, but they also added $1995 for a "Maryland State Inspection Fee" and an additional $995 charge that he didnt even explain, bringing the cost before tax to nearly $16000 before tax. We argued with him for a bit and tried to get him to explain in what universe a Maryland State Inspection costs $2000, to which he said the way they come up with the price is the "average" of all cars that they get inspected because some cost "as much as $6000" to get inspected and if they added it to the price of the car being inspected it would never sell- so basically he said I was paying for someone elses car to be inspected. Not only is this ridiculous and a horrible business model, but after we talked with him for a while he said he could get it down to $13000 total before taxes, and went to go make the papers with his manager, only to come back and say the manager would only go to $14500. The fact that they hid $3000 of fees (adding an additional 25% to the price of the car) just to get more people to come in is just a shady business practice and made me loose all respect for this entire company. I hope that no one goes and pays these ridiculous fees because it is my understanding that any price you see listed for used cars will have these $3000 in fees added.

I purchase a vehicle from Antwerpen Auto world on liberty road a 07 Audi A8. After taking possession of the car I returned it to the dealership because they had to do a vehicle inspection. After I received the vehicle newly state safety inspected I found that the tires were too small that they replaced the vehicle was leaking oil and while driving my 9 month old to daycare a cover under the engine became dislodged and I was stranded. I called the dealership and was instructed to get it off and then make an appointment for a repair. When I returned for the repairs the dealership stated that they would replace the tires because that was apart of the vehicle inspection as verified by Officer Hooper Md. State Transportation Administration who I met at the location. Today I spoke with the General Manager Matt Applebee, who stated that they were not willing to replace the missing part that it was cosmetic although as a result of the missing part the car has a noise of something flapping in the wind whenever you drive it. I informed Mr Applebee of the condition of the car and I also ask him to test drive the car to observe for himself my concern in addition too informing him that the finance company stated that they were unable to fund the purchase until some documentation was submitted by me. Be mindful that I just committed to a 30 thousand dollar investment and Antwerpen is not willing to restore it to the condition it was originally purchased but intend on bullying me as the consumer. We concluded our first call divided . Mr Applebee returned the call and said that they car was already funded which was untrue and that if I didn?t pick the car up it would be left to the finance company. I initiated this deal within the last two weeks have not driven the car over 1000 miles per both the state guidelines for a 30 day warranty and the state vehicle safety inspection guidelines. In speaking with Mr. Applebee he stated that I could return the car although it is still in their possession for the repairs, but he stated that he would accept the car however he would pursues me legally with a lien for Tax and Tags among some other cost as well as if what a stated about the condition of the car was true with the part missing he would also sue me for that as well. I responded that I would have an opportunity to appear in court if any such suit was filled. He stated that his organization has 3 Lawyers on staff to deal his organizations legal issues therefore my attempts to hold them accountable would be moot. It is my position that the vehicle should be in the same condition as I purchased and because of faulty maintenance procedures the part that fell of the vehicle when I was driving is a result of Antwerpen not safely securing the part after completing the maintenance and changing the oil. Here you have a multi million dollar organization taking advantage of the consumer and threatening the consumers as well taking advantage at every opportunity that needs to be exposed and held accountable for their business practices. I am now in a position where I have decided to hold them accountable and I need the assistance to expose their organizations business practices for what it is.

I purchase a vehicle from Antwerpen Auto world on liberty road a 07 Audi A8. After taking possession of the car I returned it to the dealership because they had to do a vehicle inspection. After I received the vehicle newly state safety inspected I found that the tires were too small that they replaced the vehicle was leaking oil and while driving my 9 month old to daycare a cover under the engine became dislodged and I was stranded. I called the dealership and was instructed to get it off and then make an appointment for a repair. When I returned for the repairs the dealership stated that they would replace the tires because that was apart of the vehicle inspection as verified by Officer Hooper Md. State Transportation Administration who I met at the location. Today I spoke with the General Manager Matt Applebee, who stated that they were not willing to replace the missing part that it was cosmetic although as a result of the missing part the car has a noise of something flapping in the wind whenever you drive it. I informed Mr Applebee of the condition of the car and I also ask him to test drive the car to observe for himself my concern in addition too informing him that the finance company stated that they were unable to fund the purchase until some documentation was submitted by me. Be mindful that I just committed to a 30 thousand dollar investment and Antwerpen is not willing to restore it to the condition it was originally purchased but intend on bullying me as the consumer. We concluded our first call divided . Mr Applebee returned the call and said that they car was already funded which was untrue and that if I didn’t pick the car up it would be left to the finance company. I initiated this deal within the last two weeks have not driven the car over 1000 miles per both the state guidelines for a 30 day warranty and the state vehicle safety inspection guidelines. In speaking with Mr. Applebee he stated that I could return the car although it is still in their possession for the repairs, but he stated that he would accept the car however he would pursues me legally with a lien for Tax and Tags among some other cost as well as if what a stated about the condition of the car was true with the part missing he would also sue me for that as well. I responded that I would have an opportunity to appear in court if any such suit was filled. He stated that his organization has 3 Lawyers on staff to deal his organizations legal issues therefore my attempts to hold them accountable would be moot. It is my position that the vehicle should be in the same condition as I purchased and because of faulty maintenance procedures the part that fell of the vehicle when I was driving is a result of Antwerpen not safely securing the part after completing the maintenance and changing the oil. Here you have a multi million dollar organization taking advantage of the consumer and threatening the consumers as well taking advantage at every opportunity that needs to be exposed and held accountable for their business practices. I am now in a position where I have decided to hold them accountable and I need the assistance to expose their organizations business practices for what it is.

they helped me into the car with a great deal. the manager was great with hte numbers and my payment is very acceptable