Mercedes-Benz of Newton

I had an excellent experience with Mercedes-Benz of Newton. From the moment I arrived, I was treated with professionalism, patience, and genuine care. The entire process of purchasing my pre-owned Lexus RX350 was comfortable and never felt rushed or pressured. What impressed me most was the level of customer service after the sale. When my vehicle needed additional time, the dealership made sure I was taken care of and provided transportation, which I greatly appreciated. They truly went above and beyond when they did not have to. Neville and Vinny were both exceptional, but the experience also reflected very well on the dealership as a whole. I felt valued as a customer from beginning to end. I would absolutely recommend Mercedes-Benz of Newton to anyone looking for a dealership that stands behind its customers and provides outstanding service.

I recently purchased a 2019 Genesis G80 3.3T Sport from this dealership as an out-of-state customer, and I am extremely disappointed with how this situation has been handled. Before purchasing the vehicle, I was told by the salesman that the car was in pristine/good condition. After the vehicle was delivered, however, I discovered a crack in the front bumper near the grille that was never disclosed to me before the sale. What makes this even more concerning is that after receiving the vehicle, I went back and carefully reviewed the dealership's own iPacket photos. The damage appears to already be visible in those photos, although it is very difficult to notice unless you know exactly where to look. This makes me question how the vehicle could have been represented to me as being in pristine condition without anyone disclosing the bumper damage. Had I been clearly told that the bumper was cracked before purchasing the vehicle, I could have factored that into my decision and negotiated accordingly. Instead, I purchased the vehicle remotely based on the condition that was represented to me. I have also repeatedly attempted to contact Vinny to resolve this directly. I have called multiple times without receiving a return call. I even contacted the dealership's main/front desk and asked to be transferred, but I still have not received a response. Because I purchased the vehicle from out of state, I cannot simply drive to the dealership and demand to speak with someone in person. I am not asking for anything unreasonable. I am asking the dealership to acknowledge the undisclosed damage and work with me on a reasonable solution. Instead, I feel like I have been ignored after the sale was completed. For anyone considering purchasing a vehicle here remotely or from out of state, I strongly recommend carefully inspecting every photo, requesting close-up photos of every body panel, and getting all representations about the vehicle's condition in writing before sending payment or signing paperwork. I am still willing to resolve this directly with the dealership. If management contacts me and provides a reasonable solution, I will update this review to reflect how the situation was handled.

I recently brought my car to Mercedes Benz if Newton, my heater was blowing cold air. Bill the service manager wanted to charge me $6000 to remove the dash to look further for the problem. He said it would take 3 days to remove. This is absolutely Outrageous. I have been a customer for over 30 years and I will never step foot in this dealership AGAIN !!!

Do not purchase a Benz until you meet this team. I am a repeat customer so I have worked with many teams over the years. Keith, Dave, and Cheryl are the best.

Helpful, sweet and knowledgeable. I felt important and respected. I will definitely be back soon to check out the newer models.

Great dealership, very smooth transaction. Keith was amazing. Got a very good price on my new GLC lease.

Great buying experience. Staff was all very helpful, and knowledgable, and no pushy sales pitches at all.

Simplest and easiest car buying experience ever. No pressure. No sales pitch, just knowledgable and helpful staff. Even delivered my new car an hour away.

I am writing this review to express my extreme dissatisfaction with Mercedes-Benz of Newton. From the moment I stepped foot on their lot, I was met with a series of lies, miscommunication, and a complete disregard for my time. I was specifically interested in a GLC300 that was advertised on their website. After multiple phone calls and emails, I was assured that the vehicle was still available and ready for delivery. Despite this, I wasted valuable time driving to the dealership ready to purchase the vehicle, only to be informed that the car had been sold the previous day. Not only was I not informed of this prior to my visit, but the dealership also failed to keep me updated on the status of my inquiry or return my calls. This lack of communication and professionalism is simply unacceptable. I strongly advise anyone considering doing business with Mercedes-Benz of Newton to think twice. Their deceitful practices and blatant disregard for customer satisfaction are appalling. I will be sure to warn others about my negative experience.

Extremely easy process and great service that you all . From the outset drive alll the way thru the finance process the fastest most efficient buying experience we have ever had.