Heritage Honda

I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

This is my 3rd purchase from Heritage Parkville. I have always been a fan of their sales and service. This time, I had an appointment with one of the internet salesman to look at an Accord. I had very strict budgetary goals. Rob Jacobson greeted me upon arrival and when my salesman was busy with another customer, was more than happy to help me. He made me feel super comfortable and confident in my buying of another car. Rob did everything he could to make sure i was able to stay within my budget and still buy the car that I really wanted. I couldn't ask for a better person to help me through this process. He never once pushed me to buy or have a higher payment than i was comfortable with. Even our test drive conversation made it feel like we were old friends. If you are in the market for a Honda...PLEASE go see Rob!! You can tell he has a passion for his job and enjoys helping people. You won't be disappointed.

I previously wrote a review about a negative experience with the service department. Long story short, I brought my car in for a service appointment, waited 5 hours for the work, at which time the job had not even been started, and ended up taking my car home and arranging for the work to be done at another facility. After writing the negative review I was contacted by the Service Director, who expressed genuine concern about the situation, apologized for what had happened, and informed me that the situation had been addressed with the staff. The car was already at another service center having the work done, and Heritage Honda kindly covered the cost of the work. Although the original situation should not have occurred, I feel that the response from Heritage Honda was very good. The Service Director listened to my concerns and made every attempt to rectify the situation. For this reason, I am changing my 1 star review to a 4 star review. I would consider bringing my car there again and feel confident that Heritage Honda takes customer service seriously.