McGrath Lexus Chicago

I called McGrath Lexus of Chicago today, October 7, 2026, and initially spoke with a salesperson named Juan. Juan took down my information and advised that a manager named Heather would contact me. Heather called me shortly afterward. During our conversation, I explained that I was interested in purchasing a particular Lexus and asked whether I could be placed on a buyer or contact list in the event the vehicle is discounted later in the year. My understanding is that dealerships sometimes offer additional incentives or discounts toward the end of the year as inventory and model years change. I made it clear that I was not in a rush to purchase and that I was flexible regarding the vehicle's color. Heather responded by discussing tariffs and explaining that prices were not necessarily expected to decrease. I understood her position, although I responded that manufacturers affected by tariffs may receive certain refunds or adjustments and that, in my opinion, a price difference of approximately $15,000 was difficult to justify. Regardless, my intention was simply to obtain the best possible deal, and I was perfectly willing to wait. Had the conversation ended there, I would have had no issue whatsoever. Unfortunately, Heather's tone and conduct then became unnecessarily dismissive and disrespectful. She told me that perhaps I should consider buying an electric bicycle instead. I found that comment extremely inappropriate, particularly coming from someone in a management position. I have already filed a formal complaint with Lexus Corporate under case number **261007000954**. Had this been an isolated rude comment from a salesperson, I may have simply disregarded it. However, I believe a sales manager should be held to a significantly higher standard when interacting with customers. A manager represents not only the dealership but also the Lexus brand, and I did not expect to be spoken to in a belittling or condescending manner simply because I was attempting to negotiate the purchase price of a vehicle. I introduced myself to Heather as Ali Shah, although my full name is Afaq Ali Shah. Given the nature and tone of the interaction, I was left concerned about whether my background or name played any role in the way I was treated. I cannot know Heather's motivation, but the interaction was troubling enough that I believe dealership leadership and Lexus Corporate should review it carefully. This is a roughly $65,000 new vehicle, and I am also a returning customer. I live in Plainfield, Illinois, and there are numerous Lexus dealerships much closer to me. Nevertheless, my family's previous experience with McGrath Lexus in 2017 was so positive that I specifically wanted to return to the same dealership for this purchase. That history makes today's experience particularly disappointing. Customers should be able to ask about pricing, discounts, or future incentives without being mocked or told that they should purchase an electric bicycle instead. I am requesting that dealership ownership and senior management review this interaction, address the conduct internally, and provide me with a response regarding how this matter will be handled. I also believe Lexus should be aware of how customers are being treated by individuals placed in management positions at an authorized Lexus dealership.

Heather (manager) is the most disrespectful, and unprofessional person I've ever spoke to. Do not waste your time or money at this place. These guys will hire anybody and get offended when their talking points about "tariffs" to justify price gouging gets called out.

Heather (manager) is the most disrespectful, and unprofessional person I've ever spoke to. Do not waste your time or money at this place. These guys will hire anybody and get offended when their talking points about "tariffs" to justify price gouging gets called out.

"Karuna was outstanding from start to finish. She listened to exactly what I was looking for, never pushed me toward something I didn't want, and made the whole process smooth and pressure-free. Buying a car can be stressful — with Karuna it wasn't. If you're shopping here, ask for her."

My husband went to service, there were some lights on the board that they couldn’t fix They were guessing of what the car might have and that they want us to pay 500 for something that wouldn’t be sure if it will work, we paid for tires rotations and when he got home I notice that tires were on the same place

I bought a used bmw 5 series vehicle from you in March 28 2026. We came to LEXUS because we have always bought lexus in the past. We trusted your name. Our sales rep was Donte. It was missing a piece on the rear bumper. And the visor needed replacement. We live in Michigan and Donte said "don't worry." It was written it in the contract. We will reimburse for replacing these parts at a local bmw dealership. I repaired it and sent the receipt to Donte for reimbursement. (Approximately $800). He said it is submitted. I have called and emailed Donte about 10x. He always responded and promised he submitted it and the check should be on its way. It never came. I called Phil, the used car sales manager, and left him several messages. He never returned my call. Never acknowledged anything. I am so disappointed. I came to u because I trusted Lexus name. This case will be escalated to Lexus headquarters and I will be contacting my lawyer. I trusted this dealership because it had the Lexus name. Never again.

Our Car-buying experience at Mcgrath Lexus was truly outstanding. Thanks & Big Shout Out to salesperson Karona. We were truly impressed by her professionalism, dedication and genuine customer service. It is rare to find someone with her level of care and commitment, especially at a dealership. Karona made our experience memorable, and we highly recommend her to anyone looking for an exceptional car-buying experience. From the moment we walked in, Karona welcomed us with such kindness and professionalism that it felt like she had known us for a long time. She took the time to show us different vehicles, encouraged us to test drive, and educated us on so many important details throughout the process. What stood out the most her knowledge, patience and ability to listen carefully. She understood exactly what we were looking for and guided and helped us making the right choice and because of that we are now cherishing every moment. Thank you, KARONA.

Just purchased a preowned vehicle from McGrath Lexus. Josh R. and Phil the manager made the process and transaction extremely easy and smooth. Worked with me on the price and took care of the issues I brought up on the vehicle. Couldn’t recommend them enough on taking care of the customer.

I was impressed! The overall aesthetic and environment are very welcoming. It’s probably the nicest Lexus I’ve visited. All staff are very welcoming. Waiting areas are comfortable. Sales staff are relatable and make everything easy and stress-free. Other things I enjoyed include: low wait-times, the options for food and drinks, the Lexus swag shop, and of course, the photo op with a red bow with my vehicle purchase. They have amazing technicians that teach you all of the technology and get everything set up for you. I highly recommend this Lexus dealership!!

It’s my time again guys two years later, I went right back to the best sales person@ Chicago Mcgrath Lexus Mrs.KARUNA. The process was extremely simple and the service that I received from KARUNA was exceptional as before. I’m so happy that she made the process go smoothly and walk me through the whole process to upgrade my 2025RX… if you are ready to buy a new car or upgrade KARUNA IS THE PERSON TO GO TO SHE WILL GET THE JOB DONE AND MAKE SURE THAT YOU’RE COMPLETELY SATISFIED