Cerritos Acura

Brought our 2024 Acura RDX for a routine service. The team was courteous, friendly and accommodating. Work was done and completed way before the time promised. Would recommend this dealerships for your service needs.

Service representative Aaron Acevedo was knowledgeable ,kind, and very helpful . Aaron kept me updated with the service of my vehicle. Will definitely return with any of my service needs.

I have never experienced such incompetence and dishonesty from a so-called “luxury” dealership in my life. When I purchased my car from this Acura dealership, there were visible stains on the seats. I was PROMISED they would be professionally removed if I paid full price instead of negotiating the cost down. I upheld my end of the deal. They absolutely did not. Fast forward two months. I take time off during a weekday — because apparently customer convenience doesn’t matter — and leave my car with them for THREE DAYS. After keeping my car for nearly half a week, they tell me their technician “wasn’t there” to work on suede and that they didn’t touch the seats at all. So what exactly was my car doing there for three days? After arguing with the sales manager and the original salesman who conveniently forgot what was promised, they offered to “dye” the seats back to the original color. Another three days without my car. When I picked it up, the seats looked WORSE than before — yellow, dark brown blotches, the suede completely ruined, and the entire interior reeking of harsh chemicals. They didn’t fix the problem. They destroyed the material. When I escalated the issue to the sales manager and finance manager, their response was essentially: “There’s nothing we can do.” Imagine hearing that from a dealership that prides itself on luxury and customer service. After being passed around to THREE different people on THREE separate occasions, they finally offered compensation in parts. The parts I selected totaled $600. Replacement seats would have been around $800. I thought that was more than fair considering the damage they caused. After I submitted everything, they suddenly backtracked and said they could “only pay $250.” $250 doesn’t even begin to cover the damage they created. From there, it turned into them haggling with me like we were at a flea market, not a professional dealership — all while continuing to pass me around to different employees so no one had to take responsibility. This dealership does not honor its word. They wasted my time, damaged my vehicle further, refused accountability, and tried to lowball me instead of fixing their mistake properly. If this is how they treat paying customers who bought at full price, I can only imagine how they treat everyone else. I would strongly recommend taking your business elsewhere.

Don in Service is always so helpful. I had an MDX and just purchased RDX. I was gonna switch back to a Honda. The reason I stayed with acura was because your Don in service department is very helpful all the time.

They were coo when making the sell. But the management team was terrible up to the GM. I bought the car Jan 10th sat. On the 15th day after my bday i get felony pull over because plates issued by acura were invalid. I had my underage daughter in the car! Acura tefufe refused to acknowledge what happened to me or take any responsibility. They blew me off!! So I did get upset because my daughter also meant nothing to them. Since I was upset I was escorted off the property under the treat of police action being taken against me. This was yesterday Jan 20th.

They lost my wheel lock. I have not received supervisor follow up since I brought it to their attention.

So my step Daughter, who just moved to California, needed a car. She trusted Cerritos Acura. She purchased a preowned Subaru with appx 65,000 miles. 2 months after purchasing it a radiator hose broke and caused many thousands of dollars of damage. After having it looked at, the hose was not in good shape. she has called at least 6 times and was told someone will call her back, yet no phone calls ever came to her. Now the Finance manager, who sold her on a warranty for $3,000, pretty much told her she could not afford this car with out the warranty. You need to protect your investment he said. Well guess how much that warranty will cover damages...ZERO, that's right, the warranty she "needed", covers nothing. So in short, this dealership sold her a car, that obviously was not inspected correctly, told her we will contact you back. ( we have that in a text ) and never has, sold her a warranty that will cover problems if its caused by Martians . Shes a single, 27 year old that got takin advantage of, and playing games of we will look into this and call you back, and never hear from them again. Warranty will be cancelled and I will do what I can to make sure word gets around.

Customer rep Gerardo was profesional , friendly ,honest and upfront. The diagnostic results were explained clearly, and approval was obtained before starting any work. The end result was excellent, would highly recommend

The process was easy and smooth. The time it took from start to finish lasted almost 5 hours and that?s with no trade in or financing. That surprised me.

Cerritos Acura has a best service for the sale person I have recommend to every one who interested to buy a used car or new