Koons Ford of Baltimore

Very,very,satisfied. Hason Williams and the staff at Koons went out of their way to make me a satisfied customer. I am as happy as a pig in slop!

great service & friendly people at this place. Casey did a great job & Matt was very helpful!

Great customer service and appreciated that they ordered the car in for me without even meeting me because I lived so far away. Also that they were honest and told me how all the rebates worked so that there was no miscommunication on the price.

Karen Anderson was wonderful. She was very helpful and attentive, and I love my new Mustang! Can you say "drop top"? :)

I drove in and someone immediately met me at the door. I didn't need an appointment. I'm so thankful they helped me so quickly. I had a screw in my tire and I had one service person rolling the car forward while the other one was kneeling down to see if he could see the nail/screw/object before taking the car back for service.

Desmond and Cedric were an amazing team that made sure I was completely satisfied before I left. Def recommend to anyone! Loving my new Focus!!

Was shopping around many Ford dealers in the Baltimore/Washington Area for a New Ford Focus. I got the least run-around and game playing from Koons. Visited Apple Ford but had (yet another) poor shopping experience with Apple (Bait & switch, pushy/Arrogant salesperson and sales manager, lied about rebates and price). Went to Koons afterwards and Raymond was very curteous and relaxed throughout the negotiating process. Bought the car soon after getting some great rebates. A few months later, was replacing another car and shopped around a few different Ford dealers. Again, Koons was the most helpful. Other dealers were curteous also, however Ahmed Baroud at Koons was the only Salesperson who followed up with me after my initial visit and was not at all pushy. I traded a vehicle in and even recieved a loaner for a few days while my car was being Prepped. Hit Koons of Baltimore if your in the market, I am not sure of other Koons

I saw the service department but it was different since the last time I took my vehicle there so I didn't know to pull directly into the service bay. I feel there should be signs. There were no cars in the bay when I got there so it was a bit confusing. I love Steve! He handled me vehicle both times I've brought it in and he's great. He wasn't there when I picked up so he was not able to go over the inspection with me - no one did. Also, a tool was left in my car - I returned it. Overall, it was a good experience

What a great car buying experience. Top to bottom the best ever. From the price, to the financing, to delivery, Koons was on top of every aspect of the sale. They were warm, gracious and not pushy at all. They got me the exact car that I wanted down to every detail. Service on the car has been just as amazing. Great dealership!

From the moment I walked into the dealership, the reception staff as well as all the employes in the showroom exhibited a true friendliness and camaraderie with each other. I knew if they treated each other this way, I was in for a smooth process. I was right. This team is well oiled and knows how to keep the customer happy. It's not about cold drinks, coffee or donuts...it's about treating people with respect, honesty and listening to the customer. I had a wonderful experience here. There is a closer dealer to my home in Owings Mills, and I tried to give them my business, but the arrogance and inflexibility of that dealer pointed me right to Koons - and I will never look elsewhere when buying a Ford again!