Reviews
Clean dealership, very friendly employees
Julius was very friendly and treated me like I was an important customer. He's very efficient at his position. The dealership was very clean and the waiting room very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, we appreciate you taking the time to leave us this feedback! Do no hesitate to reach out if you have any questions or concerns.
great service for my first time visit
Drove in for schedule maintenance, my Serice Rep was engaged w/another customer, Mark came & very pleasantly wrote me up for service & indicated that he would have my scheduled Rep Julian come to get me once service was completed. Sent me to the lounge where he said there was coffee & fresh donuts waiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience with us! At Prestige, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy that we were able to exceed your expectations.
Great service, clean facilities
Went in for routine maintenance, oil change and tire rotation. Didn't have to wait long. Car was washed and ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Prestige Cadillac, we value our customers and we look forward to seeing you on your next visit. Regards, Best, Doug Stanley | General Manager
great service
I went in for a oil change and they checked the car over and found a bad sensor., which they corrected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Prestige Cadillac for your vehicle needs. Best, Doug Stanley | General Manager
Great service
I came in for service.. Service staff was prompt and professional. A Big thank you to Mark Benka for helping me out with a specific situation concerning my wheel locks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, David! I'm very happy to hear that Mark was such a help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Doug Stanley | General Manager
Great Service, Great Staff
Service was prompt, timely and thorough. Staff was courteous, friendly and accommodating as always. Could not ask for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Aaron! We're glad to hear that our team was friendly and accommodating! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Doug Stanley | General Manager
Buying a new car
Raffi Jacob, salesperson, was very easy to talk with. He was knowledgeable about the Cadillac brand. He as accessible and friendly. He made sure that I was comfortable with the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Valeria and thank you for your kind words! Raffi is a great asset and we appreciate him for giving you that comfort during your experience! We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Doug Stanley | General Manager
Clarice Russell is awesome!
After previously leasing 3 Cadillac vehicles. I got out of the market for 10 years. I was ready to lease another Cadillac and Clarice was recommended to me. I left her a voicemail and she returned my call in a matter of minutes. She was so easy to work with, is professional, and is very pleasant. She listened to my concerns and delivered exactly what I requested. When I called her about a minor service issue she offered to come pick up my car for me. This was not necessary but I appreciated the offer. I have truly enjoyed working with her and will definitely get my next Cadillac from her. Thank you Prestige Cadillac and thank you, Clarice!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pierre, thanks for taking the time to write this great review. Clarice's sales excellence is always consistent and I'm glad that your experience with her supports that. Congratulations on your new vehicle. If there is anything else, please let us know. Thanks again for your loyalty and business. We will be there for you for many years to come. Best, Doug Stanley | General Manager
The best service ever.
Jim Hanley is the best. Very thorough and knowledgeable. Took the time to make sure we knew how to operate all of the new features on our cars. Provided service above and beyond. We are very grateful and appreciate his expertise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your thoughts with us, Beverly. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jim went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear your kind words. All of us at Prestige Cadillac await your return. Please let us know how we may be able to help next! Best, Doug Stanley | General Manager
Great Service Representative
My service attendant, Julius, is great and takes the stress out of servicing my car. He is very responsive and takes care of me as well as anyone can. Give him a raise!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you so much for your review! We really appreciate your business and are so happy that Prestige Cadillac could provide a great service to you and your vehicle. He is indeed a great asset to our team! We look forward to serving you again! Best, Doug Stanley | General Manager