Reviews
Best customer experience I’ve had in a while!
I can’t say enough good things about my experience with The team at Flatirons Subaru! Bobby went above and beyond to educate me about all my car options. He was patient, efficient and helpful in finding the exact car I wanted at the price point I was looking for (actually he found me a better price then I expected!). I traded in my 2007 LL Bean Outback that we purchased at Flatirons as well. I’m thinking this will be my dealership for life. A huge thank you to Bobby and Travis - I am so grateful for your support and will definitely recommend you both to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow- Emily, Thank you so much for this incredible feedback! We are thrilled that Bobby and Travis provided you with such thorough assistance in the process of helping you take home your perfect vehicle- for a great price! We are honored to have earned you as a lifelong customer! We hope you enjoy your new vehicle. Please let us know if there is anything else we may do for you in the future.
Doug Gorath Made the Difference
Mr. Gorath was nothing but a respectful gentleman. Not a sales person! We found that he was quite professional and willing to answer any questions that we might have. He did not rush us, he listened to us, and even allowed us to drive the vehicle even though I am sure he had worked a full day and probably wanted to go home, especially on a Friday night! Thank you Doug for your knowledge and for your understanding of what our daughter was looking for. Your non-salesman tactics is what impacted our decision as parents to continue to work with you and purchase this vehicle. The meaning to understand where your customer was coming from and looking for, made all the difference. The fact that you "cared" and was not looking to "make a buck" with your non-pressure demeanor, and the gentle sensibility towards us as humans is something that will not be forgotten.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave Doug this wonderful review! He will be so delighted to hear of the impact that he had on your recent buying experience, and we are honored to have been able to help your daughter find just what she was looking for! Our customer satisfaction is so important to us, and it will always be our pleasure to go above and beyond to offer you our best assistance. We hope that your daughter is enjoying her new vehicle!
Fred did an amazing job!
Fred Rudd was fantastic! He listened to my concerns, went out of his way to make us happy, and was so easy going. Most importantly, he did not pressure us or try and manipulate us into buying a car. It was obvious that his concern was that we were happy with the experience and the car we purchased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your great feedback! Your satisfaction is our #1 priority, and we are so glad that Fred went above and beyond to ensure that you left in your perfect vehicle! Congratulations! Please let us know how else we may assist you in the future!
Xavier and Kerrie
xavier, my salesperson and Kerrie B, my finance manager made my car buying experience an easy one. I got the exact car that I wanted. And they worked out an awesome deal at the lowest monthly payment at an excellent rate! Thank you Flatirons Subaru! I am one happy Camper.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stevilynn, Thank you so much for sharing this awesome review! We are so glad that Xavier and Kerrie could help you leave in exactly the vehicle that you were looking for- for a great deal! It is such a joy to hear of your satisfaction, and we are so glad that we could assist you in this buying process!
Happy in Boulder!
After purchasing new and used Subarus in the past, this was the best experience yet. My Crosstrek is my 4th Subaru and this purchasing experience wa sthe best one yet! I worked with Xavier Gronros and he was extremely patient and thorough during the process of me figuring out if I wanted to stay with an outbavknor downsize to a crosstrek. Thanks to his help I am so happy with my decision and after a month of driving my Crosstrek have no doubts I made the right decision. He worked hard to get me the best rate possible. While I don’t anticipate wanting to part with my Crosstrek anytime soon, I hope to work with him again In the future when it’s time to buy my teenagers cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cece, Thank you for your incredible review! It is such an honor to know that your experience working with Xavier was so extraordinary, and we are thrilled to have been able to take part in the process of finding you a vehicle that you love! We appreciate the opportunity to do business with you, and we are sure that Xavier will offer you the same quality and accommodating assistance when it is time for your next purchase!
Great experience
I had not bought a new car in over 40 years. My husband usually did the shopping. I’m a widow now and had to go alone. Ian Mangan could not have been more helpful. Wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Suzy, Thank you so much for sharing this wonderful review. We are so honored to have been able to do business with you and help you to feel so at ease throughout your buying experience. Your satisfaction means so much to us, and we invite you to feel free to contact us if you are ever in need of further assistance in the future. Thank you!
New Subaru after 12 years
Ian was awesome. Low pressure sales tactics. Personable and well informed. Extremely pleasurable experience. We shopped, left cor the night and bought in the morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this great review, and congratulations on your new Subaru! We are so pleased that Ian made your buying experience so informative, efficient, and enjoyable! We appreciate the opportunity to work with you, and we hope you are enjoying your new vehicle!
FANTASTIC EXPERIENCE!
I was dreading buying a new car, but Ian Mangan at Flatirons Subaru really made the entire experience so enjoyable. His no pressure approach along with his depth of knowledge of the options and features of the cars really allowed me to figure out what I wanted without frustration. I would highly recommend working with him for your next car buying venture!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this great recommendation! It's a pleasure to know that Ian was able to introduce you to all of your options to ensure that you picked the perfect vehicle! He will be so delighted to hear of your very kind words, and we hope you are enjoying your new ride!
Slightly used Outback
I really apprecite the no-hassle, no-pressure sales approach. Ian made us feel really comfortable even though we totally switched gears; we came in looking at the Forester models and fell in love with the Outback. Really thankful that Ian could easily detail the difference in features from model year to model year. It’s like this guy eats and sleeps Subaru - he’s a “believer” and so are we!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so delighted that Ian could share his expertise with you and lead you to the vehicle perfect for you! We appreciate your confidence in his service, and we are so glad that your overall experience was so hassle-free and enjoyable! We hope you are enjoying your new Outback!
Great experience
Ian was very helpful and friendly. He had the car I was interested in waiting when I showed up. The test drive was good and he quickly facilitated the sale. Overall I was very happy with the buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share this great review! We are so pleased that Ian provided you with all-around top-notch service, and it is great to know that he was so quick and efficient in helping you take home the vehicle that you had in mind! We hope you are enjoying it!
