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Auction Direct (Raleigh)

(1,948 reviews)
Visit Auction Direct (Raleigh)
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–5:00am
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 9:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,948 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auction Direct (Raleigh) from DealerRater.

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An Amazing Experience

First the initial greeting of all the staff prior to me going one on one with My salesman was Great! Everyone was extremely friendly & helpful. I never expected to leave with a car that day, I was simply just looking! Salesman Jeff greeted me with an Amazing Smile & Let me know he was NOT there for commission but to make sure I got exactly what I wanted & needed & immediately I felt comfortable! From the beginning to the End & Beyond Jeff took care of everything I needed & answered all the questions I had & made a few suggestions. Im very happy with the car I bought, price & payments! Overall I'm extremely Happy & If your looking to buy a car, he's definetly the Man to See!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quick & Easy as possible (for me)

Jeff was amazing! I'm glad I made the decision to go with Auction Direct! I'm a forver customer! Can I give him more than 5 stars?! The prices on the vehicles were in range and Jeff made sure I was getting the best deal in something I wanted!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great

It was a pleasure doing business with people of integrity and great character. Jeff, Victor and the rest of the staff really made us feel welcome. We will be recommending this facility because of them from this point on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

Jeff was knowledgeable and proficiently assist me with purchasing the vehicle I wanted at a good cost. I'm completely satisfied with the service and vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

JB IS YOUR GUY!!!

I had a WONDERFUL purchasing experience at Auction Direct due to a GREAT salesman by the name of JB! From start to finish, JB put in great effort to make sure I was well taken care of. He handled my purchase promptly and professionally. There wasn't a long wait nor was I passed off to a multitude of people. I appreciate JB's honesty and great level of execution during my purchase. If you're going to make a purchase from Aucfion Direct, I encourage you to ask for JB! HE'S YOUR GUY!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Highly Satisfied Customer

TO WHOM IT MAY CONCERN, I hope all is well! I want to start by saying it was a great privilege to sit down from start finish to finish with JB these past few days. I am definitely a highly satisfied customer. Through all of my extensive research on auction direct USA and my new car the Honda sport he made my experience very simple and enjoyable! JB extensive knowledge about the car and all of the warranties and programs that came along with made my decision so much easier because of all the information and insight I received from him! To the point where I will be referring my closes friends to this wonderful establishment to work with the sales team especially in the Raleigh area. I wanted to inform you that my JB work was exceptional and extremely detailed! Thanks for taking time out of your busy schedule to read this review and more high praises and recognition for JB because he was major piece in helping me take that next step in building a legacy for my family and I will always be grateful for his help! Warm regards, Denzel L. Chunn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Service!!!!

Last year Feb I bought a 2012 Chevy Malibu with Auto Auction Direct USA, today I traded that car in for 2016 Hyundai Sonata which is the car I always wanted! Thank you sooooo much to JB for being so patient, helpful and understanding!!! I definitely recommend anyone who is looking for a car to ask for Jaheim Boyd, he's the BEST and will definitely get you the car you deserve! Thank youuuu so much JB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The BEST Car Buying Experience

We walked into the dealership hoping to find a vehicle in our budget that fits our lifestyle. Tim and Co. gave us the best customer service. It was very low pressure! We really liked how all the cars were unlocked so we could really get an idea of the features. When we found a few cars we liked, we were able to test drive them all. Then, the team really worked with us to get financing that we could afford. Tim was amazing through the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lovely

I really appreciate everyone there. Made me feel comfortable during the waiting process. Friendly family environment plus I love the car prices & my new Sonata

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service

Very fast committed reliable service Hassle free would recommend this dealership to several more people Also dealership stays open til 9:00 so very convenient because my working hours are late Thanks again to Jahiem Boyd for such great customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.