Keffer Mazda Hours
Welcome to Keffer Mazda of Huntersville, NC! Here at Keffer Mazda, we appreciate our customers and are dedicated to finding them the right Mazda! We have an extremely knowledgeable sales staff, and we are eager to help you find your next vehicle! Please visit us at 13307 Statesville Rd., Huntersville, NC so we can show you our commitment to excellent customer service!
We encourage you to check out our online inventory, schedule a test drive and browse our financing options. We have an extensive selection of inventory.
"Visit the All New Keffer Mazda!"
Oil, Filter Change
$29.95 and up*
Cabin Filter Replacement
$46.95 and up*
Wheel Alignment (FWD)
Read reviews that mention:
hate car buying and hate spending hours in a car dealership to close a deal so I did all my research - the specs I want on the car, the incentives I am... entitled to, and at the very least, a discount from the dealership. I saw the car I wanted through the car-buying apps and Keffer Mazda of Huntersville reached out to me. After emailing them what I want, carwise and cost-wise, they responded back that they will give me all the rebates, incentives and their pricing and an appt was set for me to see the "VIP" manager. Dealership was nice and clean - and that's the one star that you see, because all the other stars have fallen off due to their dishonest salesperson, specifically Jose and Javier. When I arrived there, and introduced myself - Javier kept asking me what I was looking for. I kept referring him to the email I sent - as all the specs were there. Then Jose comes and asks me the same thing - so I refer him to the email - and then Javier shows him my email. Then Jose, in his effort to put pressure on me to buy that day, tells me that the Loyalty rebate ends that day. What a liar - because the Loyalty rebate ends Aug. 31! And when I bring it to his attention, his excuse was, "We got a memo today that it ends today!." Liar! The Mazda website has it ending August 31. (He can't pull a fast one on me.) It takes them at least 30 minutes to bring out the car to where I can see it. At this point, Javier disappears and I am left with Jose (I think he is more senior in position). The car is brand new but then there are scratches on the front bumper. My husband points it out to him - and he says, "we'll fix it for you." Excuse me, I am supposed to buy a brand new car - that means no scratches" As I check the inside of the car, the Preferred Equipment package is not there (no moonroof, etc.) And I waited more than 30 minutes to get the wrong car? So we go back in, because he now has to bring one out with the right option. As we are waiting inside the dealership, I see him inside too, sitting in the cubicle - and not even updating me as to what is going on. So at this point, I go to him to let him know that I was leaving and that he was not ready for me. So much for their so-called VIP treatment! So buyer beware - and if I were you, I will not waste my time going there. If you still insist because they have sweet talked you into coming, or because you have taken their bait, then come armed with knowledge and research and read the fine print and all the details because they will try to pull a fast one on you at some point of your dealings with them if you are not paying attention.
Took my new Mazda x5 in for an oil change this past Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it... would take forever but they had my oil changed & washed my car in about 45 min. I was impressed!
Friendly and treats their customers well. This is my "go to" place for service.
Lousy service and unresponsive sales staff. I was in the market for a vehicle and was ready to buy. I knew exactly what I wanted, no trade and excellent... credit. However, I wanted to get an out the door price over the phone before I drove 50 miles one way to finalize the deal. You know Covid and al plus I've been burned before on these internet prices only to find out there are thousands in doc fees, prep fees, Window tinting, etc. I sent an email Sunday night, received a scheduling call Monday. I explained what I wanted and to have a sales manager call me. Nothing. Called back Tuesday when they opened and again at 2 pm. Both times explained to the folks that answered the phone what I wanted to do. They kept begging me to come in. I said that's not what I wanted. No call back by 3 PM. Found the same make, model and colors via the internet at Joe Maus Mazda. Sent e-mail at 2PM. Had an out the door price by 2:45PM, fresh pictures via text as well. Went to dealer at 5 PM did a test drive looked at couple others and had a done deal at 6:30. One can only assume that Keffer has something to hide in their pricing or has so much business they don't care whether they respond to customers. BTW we are Wednesday at 10:30 and no call yet.
Great service. Love the people there. They serviced my CX9 and did a great job. Would recommend them to all my friends and family. Thanks again for a... great job!!!!
BUYER BEWARE. Bait and switch. I found the car I was looking for. Tried to negotiate the transaction via phone, wire funds and have vehicle delivered.... Simple right? I was told there were discounts with the vehicle but they could only unlock the VIN upon my arrival at the dealership. So, I took a day off from work, drove 3 hours there. They asked what price I was looking for, wrote down the offer, in detail of how much down in cash, the rest check, then returned and told me there were NO discounts with that vehicle. Bait. Switch. Don't walk away-Run like I did!!
Had my 2005 Mazda Van in for a check engine light on. Left it over-night that turns into days, weeks, and finally a whole month. Are you fricken kidding... me? You have a 100K testing machine yet, in the end, they couldn't figure out what the problem was or fix it. Pick it up a month later and spending about a thousand dollars I was really pissed. A few months later, I call to schedule an appointment for a recall. Spoke with a receptionist, she then transfers me to the service guy which then transfer me to the service manager but said he was busy. Took my name and number down and said he will call me back which never happen after I called back a few times to leave a message for him to call me back. I am writing this review because this dealership fail at every level of what customer service means. And if you are the owner, CEO, manager, or whatever, get your chicken head out of your A** and wake the xxxx up.
Yeorgios the service consultant was fantastic. I had my 2019 Mazda CX-5 in for service and Yeorgios kept me up to date on the progress. Best customer service... all the way around. I have bought 2 cars from Keffer Mazda and will be there again.
I was happy with the oil change, and appreciate showing me the recommended service follow ups, as well the associated costs. I appreciate the honesty.
After requesting info on used car, I got an email from Gene Khaytin (General Manager). I was told if you need further assistance please reach out to me.... I did for 2 days through (3) emails, NO RESPONSE. No salesman or Gene contacted me at all. I work through contacts etc. by social media or emails. I have never seen this display of no service when you need a used car.