Right Toyota

Was suppose to get a call at 9:30 this morning to verify you had a RAV4 on the ground to see and test drive before I drove an hour from Buckeye. Didn't get a call. I called and left a message but decided to go anyway. Got a call back when I was 20 minutes out saying the vehicle was still available. 5 minutes later I get a call saying, sorry the car was sold this morning. How is that for some really fine communication? Totally a waste of time, and gas. I will figure out seeing the RAV4 at another dealership and go from there. Thanks for really nothing.

I took my 2001 Toyota Highlander to Right Toyota of Scottsdale. The service manager, Danny Vick, could not have been more comforting. He and Cody kept me informed of all of the issues along the way and never tried to add extra service or parts that weren't needed. My next car will be another Toyota and the only place I will ever have service done is at Right Toyota of Scottsdale.

By far one of the worst experiences I’ve ever had when trying to buy a car. I expressed serious interest in a vehicle I found last month, but due to a complete lack of follow-up or response from Right Toyota, the car ended up being sold. That alone was frustrating, but the experience somehow managed to get worse. Today alone, I’ve been calling every few hours — a total of about 8 hours spent trying to get basic information — and I still have not received the itemized document I requested. Despite repeatedly making it clear that I am a ready-to-buy customer with a pre-approval in hand and prepared to finalize the purchase as soon as possible, I received absolutely no meaningful communication for an entire day. What’s even more disappointing is being told that they prioritize in-person customers, as if a serious buyer who isn’t physically at the dealership is somehow less important. That mindset is outdated and unprofessional, especially when I made it clear I was ready to move forward immediately. I am highly unsatisfied and extremely disappointed with how Right Toyota handles a serious buyer simply because I wasn’t standing in the showroom. If you value your time and want to work with a dealership that actually communicates and respects ready customers, please stay away and take your business elsewhere. I strongly recommend looking at other dealerships, as this is the WRONG Toyota dealership!

I was lucky to have Nelson Pavón's advice for the purchase of my car and at this moment I feel that it is the best purchase I have made since he is a great advisor who does not omit efforts so that his customers are satisfied with the purchase.

The staff was very friendly! If you stop by Right Toyota ask for Nelson, he was very helpful

I was lucky to have Nelson Pavón's advice for the purchase of my car and at this moment I feel that it is the best purchase I have made since he is a great advisor who does not omit efforts so that his customers are satisfied with the purchase.

I bought a used Tacoma 24 for my son. Nelson Pabon was my sales man. He was very polite and helpful showing us all the options and finding a car that fits in our budget and needs. Kevin, the finance manager, was also great, quick and knowledgable.

Bought a 2025 Toyota Rav prime from Right Toyota Scottsdale salesman AJ and customer service sales, financial service was outstanding. AJ been my salesman past 20 years … very happy !!!

I recently visited this dealership intending to buy a car, and unfortunately the experience just wasn’t what I hoped for. The salesman I worked with was polite enough, but the process felt disorganized and dragged on longer than it needed to. The biggest concern came when the salesman brought over his manager, Michael T. He seemed unusually out of it—disengaged, unfocused, and not really tracking the conversation. It made the whole interaction feel unprofessional and left me unsure about moving forward with such a major purchase. In the end, we decided not to buy a car there. I appreciate that every dealership can have an off day, but the lack of clarity, professionalism, and confidence during the visit made it hard to trust the process.

I had a 36-month lease on a 2022 Toyota Tacoma through Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrepresented the cost and obstructed the process. Inflated quotes: I was told $80,000, then $60,000, while Toyota Financial had my official buyout in writing for approximately $33,000 including tax. Manager conduct: “Big boss” Nick Sharma insulted me when I questioned the math, told me to “be more like my husband,” and refused to provide his contact info, stating he didn’t want bad reviews. Test drive behavior: Paul forced a freeway test during rush hour, yelled when I nearly missed a turn, and made unrelated inappropriate commentary about politics and conspiracy theories. Finance coercion: Greg put me in a 75-month loan (later deemed invalid). When I asked for my $8,000 down payment back he said if I took it I would “have good luck getting a buyout” because he would refuse to work with me. Blocking early buyout: Prior to maturity phone reps told me “you can, but we won’t” if I asked about early buyout and then hung up. Obstructing my credit union: My Desert Financial loan officer (5 years of experience) said she’d never seen a dealer be this obstructive; they fed her piecemeal requirements that delayed the transaction. I bypassed the dealership, obtained the official Toyota Financial paperwork, and completed the $33,000 buyout through my credit union the same day. I recovered my $8,000 down payment. Based on documented records and multiple formal complaints (BBB, Arizona Attorney General, FTC/CFPB, and ADOT), I do not recommend this dealership