Right Toyota

Bought a 2025 Toyota Rav prime from Right Toyota Scottsdale salesman AJ and customer service sales, financial service was outstanding. AJ been my salesman past 20 years … very happy !!!

I recently visited this dealership intending to buy a car, and unfortunately the experience just wasn’t what I hoped for. The salesman I worked with was polite enough, but the process felt disorganized and dragged on longer than it needed to. The biggest concern came when the salesman brought over his manager, Michael T. He seemed unusually out of it—disengaged, unfocused, and not really tracking the conversation. It made the whole interaction feel unprofessional and left me unsure about moving forward with such a major purchase. In the end, we decided not to buy a car there. I appreciate that every dealership can have an off day, but the lack of clarity, professionalism, and confidence during the visit made it hard to trust the process.

I had a 36-month lease on a 2022 Toyota Tacoma through Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrepresented the cost and obstructed the process. Inflated quotes: I was told $80,000, then $60,000, while Toyota Financial had my official buyout in writing for approximately $33,000 including tax. Manager conduct: “Big boss” Nick Sharma insulted me when I questioned the math, told me to “be more like my husband,” and refused to provide his contact info, stating he didn’t want bad reviews. Test drive behavior: Paul forced a freeway test during rush hour, yelled when I nearly missed a turn, and made unrelated inappropriate commentary about politics and conspiracy theories. Finance coercion: Greg put me in a 75-month loan (later deemed invalid). When I asked for my $8,000 down payment back he said if I took it I would “have good luck getting a buyout” because he would refuse to work with me. Blocking early buyout: Prior to maturity phone reps told me “you can, but we won’t” if I asked about early buyout and then hung up. Obstructing my credit union: My Desert Financial loan officer (5 years of experience) said she’d never seen a dealer be this obstructive; they fed her piecemeal requirements that delayed the transaction. I bypassed the dealership, obtained the official Toyota Financial paperwork, and completed the $33,000 buyout through my credit union the same day. I recovered my $8,000 down payment. Based on documented records and multiple formal complaints (BBB, Arizona Attorney General, FTC/CFPB, and ADOT), I do not recommend this dealership

I recently purchased a 2025 Camry LE Hybrid from Right Toyota, and Tiffany made the entire experience exceptional. From the first conversation to final delivery, she was responsive, transparent, and genuinely committed to helping me find the right fit. Tiffany went the extra mile to adjust pricing in a way that respected my needs and budget—something you don’t see often in today’s market. Her professionalism and attention to detail made the process smooth and stress-free. Big thanks also to her manager Jake for backing the deal and fostering a customer-first culture. If you’re looking for someone who truly advocates for the buyer, Tiffany is the one to ask for. Highly recommend!

Working with GALE SOEHNER in the service department to get the window repaired/replaced on the vehicle I recently purchased has been easy and pleasant!

The internet sales manager was very helpful and polite. I would recommend this dealer because of him. However, we were misled when we arrived at the dealer and the car we wanted was sold. I spoke with the saleswoman 1 hour before our appointment. She should have called me to notify me when that car was sold.

we were referred to the salesman NAME OZZY KHAN by a friend who recently bought a vehicle at Right Toyota. His referral was incredible. Ozzy is exceptional and delivers more than the sale.

Have leased many vehicles from Right Toyota over the last 23 yrs. I always leave with what I intended to pay, was in the business for 10 yrs myself and know the games and will not play them. I know what I want and what I will pay. This maybe my last vehicle of Toyota, because I do not want hybrid nor electric in the future.

Sales people and Finance person were very helpful and knowledgeable about the various cars we looked at!

Jacob Mautner told me in person there were 2 keys to my 2025 Honda Pilot multiple times, I had told him it was a deal breaker for me to not have a second key and he even told me in front of my mother who was also there. Then he told me they had mailed it over the phone when I called to check on it. Then when I called back to check on it again since I hadn’t received it he said they lost it and would check to see with his parts department what they could do and he would call me back. When he didn’t call me back I texted, he then informed me that they wouldn’t be paying for full replacement. I called management and spoke to a Matt, not sure which one as they have multiple, to see if anything could be done and they said they would speak with Jacob and call me back. Unsurprisingly - they never called me back. I called again today, and got thrown around to every team member you can think of, while still staying polite. Tyler from sales transferred me to the service department who literally hung up on me while I was in the middle of explaining my situation and then I called back and got a girl who had only been there two months who apologized for everyone else who then transferred me back to the receptionist who also is a nice lady. She then transferred me to their customer relations manager who again. Did not answer. It’s wonderful to spend a pretty penny on a basically brand new vehicle just to be ignored right after. There’s a reason this dealership sells the most cars, they DGAF about you after so they have the time. HAPPY TO CHANGE MY REVIEW to reflect better service if you want to rectify this ridiculous situation considering a new key costs you close to nothing. It’s simple - don’t promise a key you don’t have, if they had told me from the start I could’ve gotten a different vehicle. Oh also. If you go in here expect to be very poorly good cop - bad copped by Jacob Mautner or any other of the lower level associates and manager Andrew Caccia. I literally saw them do the exact same skit with the person next to me right before they did it to me, lower associate offers you a terrible deal, then the lower associate plays nice guy and says let me see what my manager can do better than this, then they come back with a better but still xxxxty deal, and as they’re telling that still xxxxty better number to you Mr actor himself Andrew just happens to walk by and basically yells a lower number than he told the associate to say “oh you won’t do that?! Good luck!! You can leave because you won’t find a better deal anywhere else, that’s crazy you won’t do that!” Funny I wonder how often this puts people off considering I saw two people walk out on them after it. You want a good deal from them? The only way you’re getting it is if you come in with numbers from somewhere else they have to do better than.