Reviews
They claim they cannot send an email with a sales quote...they can only take a photo and text it. Right Toyota, 1998 is calling and is offering a scanner and AOL dial-up. And they have a ton of Internet Managers? Like you are working with a manager when it is nothing more than a salesperson...with no authority to make a decision. Clown show.
They claim they cannot send an email with a sales quote...they can only take a photo and text it. Right Toyota, 1998 is calling and is offering a scanner and AOL dial-up. And they have a ton of Internet Managers? Like you are working with a manager when it is nothing more than a salesperson...with no authority to make a decision. Clown show.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you reaching out to us for a quote. Should you like to discuss our process or policy for providing quotes, please contact me, as your feedback is important to us and allows us to evaluate how we handle digital requests. Regards, Jason Murdoch Customer Relations [email protected]
Canned response. Already emailed your GM....
10/10, A+, 5 Stars! This was one of the greatest car buying experiences I’ve had, so if you see a car you want at Right Toyota, call my sales girl Tiffany Sharp! This was an out of state purchase so it involved a lot of anxiety since I couldn’t see, smell or drive the car myself. Tiffany was so helpful with photos, videos and FaceTime and she pointed out a dent and scratches that she saw, and explained that her team could fix the dent and try to work on the door scratch. When she sent photos/videos and I wasn’t sure if there were blemishes, she took the time to go back to the car and show reflections from the sun and the light pole, even in the 108 degree temps. I had a million and one questions about the car and the process of making an out of state vehicle purchase, and she never made me feel like I was asking too much and she always answered so quickly. Tiffany is incredibly on top of it! There was a price that I needed to be at out the door and they met that number, which made the whole process easy, without the typical back and forth. That was very appreciated and I was hooked immediately as I don’t like the bartering part of car buying. Once I got there to finally see and drive the car, everything was exactly as Tiffany described and they were able to clean up the rims, get the dent out, fix a recall and help lessen the scratch. Their detailing team is also top notch and I swear I didn’t see a single piece of dirt inside! Even the finance team was great to work with and Christian and Kevin made everything smooth and fast on their end. Thank you, Tiffany & Right Toyota!
10/10, A+, 5 Stars! This was one of the greatest car buying experiences I’ve had, so if you see a car you want at Right Toyota, call my sales girl Tiffany Sharp! This was an out of state purchase so it involved a lot of anxiety since I couldn’t see, smell or drive the car myself. Tiffany was so helpful with photos, videos and FaceTime and she pointed out a dent and scratches that she saw, and explained that her team could fix the dent and try to work on the door scratch. When she sent photos/videos and I wasn’t sure if there were blemishes, she took the time to go back to the car and show reflections from the sun and the light pole, even in the 108 degree temps. I had a million and one questions about the car and the process of making an out of state vehicle purchase, and she never made me feel like I was asking too much and she always answered so quickly. Tiffany is incredibly on top of it! There was a price that I needed to be at out the door and they met that number, which made the whole process easy, without the typical back and forth. That was very appreciated and I was hooked immediately as I don’t like the bartering part of car buying. Once I got there to finally see and drive the car, everything was exactly as Tiffany described and they were able to clean up the rims, get the dent out, fix a recall and help lessen the scratch. Their detailing team is also top notch and I swear I didn’t see a single piece of dirt inside! Even the finance team was great to work with and Christian and Kevin made everything smooth and fast on their end. Thank you, Tiffany & Right Toyota!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience, Dawn! It’s fantastic to hear that Tiffany made your out-of-state purchase feel so seamless and comfortable. Your kind words about our team and detailing service truly brighten our day. We appreciate your trust in us and hope you enjoy your new car for years to come! Regards, Jason Murdoch Customer Relations [email protected]
10/10, A+, 5 Stars! This was one of the greatest car buying experiences I’ve had, so if you see a car you want at Right Toyota, call my sales girl Tiffany Sharp! This was an out of state purchase so it involved a lot of anxiety since I couldn’t see, smell or drive the car myself. Tiffany was so helpful with photos, videos and FaceTime and she pointed out a dent and scratches that she saw, and explained that her team could fix the dent and try to work on the door scratch. When she sent photos/videos and I wasn’t sure if there were blemishes, she took the time to go back to the car and show reflections from the sun and the light pole, even in the 108 degree temps. I had a million and one questions about the car and the process of making an out of state vehicle purchase, and she never made me feel like I was asking too much and she always answered so quickly. Tiffany is incredibly on top of it! There was a price that I needed to be at out the door and they met that number, which made the whole process easy, without the typical back and forth. That was very appreciated and I was hooked immediately as I don’t like the bartering part of car buying. Once I got there to finally see and drive the car, everything was exactly as Tiffany described and they were able to clean up the rims, get the dent out, fix a recall and help lessen the scratch. Their detailing team is also top notch and I swear I didn’t see a single piece of dirt inside! Even the finance team was great to work with and Christian and Kevin made everything smooth and fast on their end. Thank you, Tiffany & Right Toyota!
10/10, A+, 5 Stars! This was one of the greatest car buying experiences I’ve had, so if you see a car you want at Right Toyota, call my sales girl Tiffany Sharp! This was an out of state purchase so it involved a lot of anxiety since I couldn’t see, smell or drive the car myself. Tiffany was so helpful with photos, videos and FaceTime and she pointed out a dent and scratches that she saw, and explained that her team could fix the dent and try to work on the door scratch. When she sent photos/videos and I wasn’t sure if there were blemishes, she took the time to go back to the car and show reflections from the sun and the light pole, even in the 108 degree temps. I had a million and one questions about the car and the process of making an out of state vehicle purchase, and she never made me feel like I was asking too much and she always answered so quickly. Tiffany is incredibly on top of it! There was a price that I needed to be at out the door and they met that number, which made the whole process easy, without the typical back and forth. That was very appreciated and I was hooked immediately as I don’t like the bartering part of car buying. Once I got there to finally see and drive the car, everything was exactly as Tiffany described and they were able to clean up the rims, get the dent out, fix a recall and help lessen the scratch. Their detailing team is also top notch and I swear I didn’t see a single piece of dirt inside! Even the finance team was great to work with and Christian and Kevin made everything smooth and fast on their end. Thank you, Tiffany & Right Toyota!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dawn, your wonderful feedback truly brightened our day! It's fantastic to hear that Tiffany made your out-of-state purchase so seamless and stress-free. We pride ourselves on transparency and quality service, and it's great to know our team delivered on that. Enjoy your new ride, and thank you for sharing! Regards, Jason Murdoch Customer Relations [email protected]
They consistently advertise vehicles that they don't have and then try to convince you to buy something else. Don't call back or even text back. Filing a complaint with the FTC.
They consistently advertise vehicles that they don't have and then try to convince you to buy something else. Don't call back or even text back. Filing a complaint with the FTC.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mr. Hood, Providing full transparency is extremely important, which is why I'd like the opportunity to speak with you further about which specific vehicles you are referring to, so we can be sure to address this promptly. Please contact me at your earliest convenience. I look forward to speaking with you. Regards, Jason Murdoch Customer Relations [email protected]
They were easy to work with, and went above and beyond to win our business.
They were easy to work with, and went above and beyond to win our business.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! It's wonderful to hear that our team made the process easy and exceeded your expectations. We truly value your support and are delighted to have earned your business. Looking forward to serving you again in the future! Regards, Jason Murdoch Customer Relations [email protected]
Great experience. Fast and efficient. Salesperson and finance manager were professional and a pleasure to work with.
Great experience. Fast and efficient. Salesperson and finance manager were professional and a pleasure to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Cyroden! It’s wonderful to hear that you had such a positive experience with our team. We take pride in our efficiency and professionalism, and it’s great to know that it made a difference for you. Enjoy your new ride! Regards, Jason Murdoch Customer Relations [email protected]
They never replied regarding my inquiry of a 2026 4Runner listed. They didn't even acknowledge my existence.
They never replied regarding my inquiry of a 2026 4Runner listed. They didn't even acknowledge my existence.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Andre, We're disappointed nobody reached out to you regarding this 4Runner. At your convenience, please contact me and I will be happy to get you all of the information you need. I hope to hear from you. Regards, Jason Murdoch Customer Relations [email protected]
I bought a vehicle from them on 5/3. They are still conducting business with bait and switch. Advertised a low price on my vehicle to bring you in $49,500 advertised, actual selling price was $51,300 per the contract. No explanation for the difference. This dealership needs to be investigated by the Maricopa DA's office for fraud . I will never do business with them again due to their deceptive practises. They had also lied to me and tried to reneg on the certified preowned Toyota factory warranty. It is sad they have not been indicted .
I bought a vehicle from them on 5/3. They are still conducting business with bait and switch. Advertised a low price on my vehicle to bring you in $49,500 advertised, actual selling price was $51,300 per the contract. No explanation for the difference. This dealership needs to be investigated by the Maricopa DA's office for fraud . I will never do business with them again due to their deceptive practises. They had also lied to me and tried to reneg on the certified preowned Toyota factory warranty. It is sad they have not been indicted .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Pricing transparency is vital, which is why I would like the opportunity to speak with you about this much further at your earliest convenience. Please contact me directly at [email protected]. I look forward to hearing from you shortly. Regards, Jason Murdoch Customer Relations [email protected]
Bait and Switch. Listed a vehicle on their website at $47k, made an appt to take a look at it. Did a test drive, agreed to look at numbers. Not even close. He took the numbers to the finance God, came back and said website was a "typo" vehicle actually 62k. Total xx, total waste of time.
Bait and Switch. Listed a vehicle on their website at $47k, made an appt to take a look at it. Did a test drive, agreed to look at numbers. Not even close. He took the numbers to the finance God, came back and said website was a "typo" vehicle actually 62k. Total xx, total waste of time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
This was an unfortunate listing mistake, and while we understand your disappointment, there was no intended bait and switch. We take pride in practicing full transparency here and have since updated this typo on the website. Should you like to discuss this any further, please don't hesitate to contact me. Regards, Jason Murdoch Customer Relations [email protected]
And yet 48 hours later, still showing same price of $47k. Went to Camelback Toyota where they actually know the definition of transparency and were a pleasure to work with. Very happy with the experience there.
Spencer and the dentist helped me with my paperwork work we’re so efficient and explained everything. It is so completely more positive than any other dealership I’ve worked with. I highly recommend Right Toyota
Spencer and the dentist helped me with my paperwork work we’re so efficient and explained everything. It is so completely more positive than any other dealership I’ve worked with. I highly recommend Right Toyota
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled Spencer and the team could make your experience smooth and positive. Your recommendation means a lot, and we’re glad Right Toyota stood out from the rest! Regards, Jason Murdoch Customer Relations [email protected]