Reviews
Write a reviewDue to scarcity of new inventory, acquisition of new
Due to scarcity of new inventory, acquisition of new vehicle took almost 6 weeks. Although I accepted a dealer premium of about $3000 & had requested addons amounting to about $1000, the agreed upon price jumped by a last minute adjustment of an additional $5000 due to an accounting error. Final price on the $28000 Prius was expected to be $36000 but ended up to be over $41000. Tiffany, however, was pleasant to work with despite the short falls of her associates in other departments (I.e. service & finance) on a cash in full transaction.
AjJFP, thank you very much for the positive feedback. Enjoy your awesome new Prius, we appreciate your business. Matt W - CR Mgr. - Right Toyota
we love right toyota and the amazing service from Daniel
we love right toyota and the amazing service from Daniel Wick. We have been going to right toyota for over 20 yeaars
Gravada, thank you very much for being such a loyal Right Honda customer. We appreciate your business and positive feedback, we look forward to having you back soon. Matt W - CR Mgr. - Right Toyota
Anthony, the sales person and my point of contact, asked
Anthony, the sales person and my point of contact, asked me to leave a 5-Star review as way "give [him] leverage to get the markup reduced." We setup up an appointment for 4 PM on Saturday. Thursday before the appointment I sent 1 text asking him to email me the paperwork he was planning on showing me Saturday. No response. Friday I sent another text "Hey Anthony! Any updates for me?" No response. Saturday I sent another text "Hey Anthony - haven't heard back from you in a couple days. What's going on?" No response. A person, who I will assume is a manager called me at 3:00 to confirm our appointment. The caller said our appointment was at 5. I clarified that we had changed the time to 4 and he said that should work and whatever works for me. He said he would contact Anthony. Four o'clock comes around and no call or contact so I called the dealer. The super kind receptionist was able to transfer me to him. I let him know that I had been trying to contact him that past couple days and his response was "I lost my phone and all my contacts." Instead of having our scheduled meeting, he said he would call me back in 5 minutes. He never called back.
Ejbluth, we sincerely apologize for the lack of communication, how frustrating. We will use your review and comments to coach and improve communication with customers. Thank you for bringing this issue to our attention, we will do our best to make the best out of an unpleasant situation. Matt W. - CR Mgr. - Right Toyota
Took it in for 30 mile service and they didn't rotate my
Took it in for 30 mile service and they didn't rotate my tires and also did not put in 35 psi in my tires which the paper they gave me said. Also they did not check any fluids. I do not think the oil change was even done. I do not feel safe driving my car now. I will never go back.
Cyd, we sincerely apologize for the dropping the ball here. I have sent your review and comments to the service manager so we can improve. Please contact me so we can discuss this issue in better detail. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
I tried to call the service manager even left a message but I received no response. I believe I did not get an oil change done or any other service you are suppose to receive with the 30 mile service. I will not be back! I heard from a friend that Right Toyota was trustworthy, but after my last visit on May 1st, I dont trust anything they do.
I have never been more disrespected by a dealership
I have never been more disrespected by a dealership employee in my life. I have been working with Logan Mullany, he is great and very knowledgeable! I drove up today from Yuma, 3hrs away, to arrange a reservation for a 23 Tundra. I was told it had to be in person so I cleared the day to make the trip. Half way up the drive I was told Logan my sales guy wouldn’t be there and someone else was going to take his place. I was ok with that and under the impression I’d be taken care of. Upon arriving the sales guy that I was put with was unaware of my situation and my goals for purchasing a new truck. I felt like I was starting from scratch. Once we found a truck that I was ready to reserve we started talking numbers and the Finance manager Griffin Fair immediately came over to get involved. I’m not sure why, I was not planning to finance the vehicle. After doing the math together and crunching all the numbers I made my offer and they left to run the numbers on their end. I was left there for roughly 10 min, which isn’t unusual at dealerships, before they rejoined me. When they rejoined the Groffin told me “You did your math wrong, I don’t know how you came up with this figure.” We sat there together and came up with the number together so I was caught by surprise with that statement. After Griffin then began to explain the math to me like I was a child, I am a very well educated person, I decided it was time for me to go and that myself and my time were not respected at the dealership. I have now lost an entire day and drove 6 hours for nothing. Griffin Fair also lied to my face when I asked about the market adjustment fee. He told me that it was a nation wide standard for Toyota due to the inflated vehicle prices. After I left I called 2 more dealerships and neither one said that they charged a market adjustment fee and both dealerships recommended I walk away as they felt it was a shady tactic to get more money out of customers.
Colten, we are sorry you had a difficult experience with our team. Some new Toyota models (Especially Tundra) have market adjusted pricing. Some dealers add MSRP addendums with worthless dealer added items to increase the price. Customers are told they can purchase the vehicle as sticker, but it is actually the adjusted sticker including the addendum and increased price. Our dealership is very transparent with our market adjustment and we do not add unnecessary items. You have worked with us on multiple occasions in an attempt to purchase a vehicle, but we have never been successful agreeing on price, vehicle, or terms. Each time we have worked with you it has taken multiple hours with no sale. Our sales manager was brief and to the point so we are sorry you took offense. Also, whenever a customer contacts a different dealer regarding the pricing of another dealer, that customer will be told to "walk away" or they are being "ripped off." Calling another dealer is the very least reliable source of information. Matt W. - CR Mgr. - Right Toyota
Always great to purchase at Right Toyota from sales to
Always great to purchase at Right Toyota from sales to finance. I've bought multiple cars there. Give them a try.
Landay, thank you very much for being a loyal Right Toyota customer, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota
Great service .
Great service . Friendly sales people. I would go back again. Selection and inventory was reasonable. Satisfactory experience.
Good experience.
Slow response to email information request cost me a
Slow response to email information request cost me a chance to purchase a car I’d been looking for. Emailed through auto trader app at 3pm. Got a reply saying they didn’t get info on the car I wanted. Emailed them the stock number. Heard back the next day at 10am that they sold it last night. Very poor response timeliness compared to other online expertise gad with dealerships.
Sbeck, we apologize for the communication issues you experienced with us. We will work to improve how quickly we respond to information requests so customers do not miss out on the opportunity to purchase the vehicle of their choice. Matt W. - CR Mgr. - Right Toyota
Right Toyota = WRONG Toyota.
Right Toyota = WRONG Toyota. I Do Not Recommend if you are looking for a Toyota.
Your dealership has failed me multiple, multiple times beyond belief since my purchase of 3 Brand New Toyota vehicles, all in the same month no less. The personnel does not communicate, they ignore my messages and requests, they do not return calls and I’m in disbelief with many broken promises. With my first failed visit with the service department and for thru lack of communication, I just simply asked for a couple tubes of touch up paint in return. That was 4 months ago and I still haven’t received those yet. Again, no responses to my messages and I am completely ignored. My most recent visit for my 10K service, I brought up a few drivability concerns with the engine and the transmission. I dropped the vehicle off at 8am so they had All Day to address my concerns. It was getting to be 2:30 in the afternoon and I haven’t heard anything on the status of my vehicle so I called my service advisor David. I got his voicemail and left a message. 3:15, no response yet. I left a voicemail for the service manager Eric as well. I called the general service number and the person told me that David has left due to an emergency. I asked the status of my vehicle and said it was my only vehicle. The response I got was they didn’t know and I have to call back the next day. I was completely floored, stuck at work, no car and had a 45 minute walk home, 95 degrees with no sun protection. When I got home I called about a vehicle I could use for the night since I work a night job, but there again nobody could help me with this either. Another dead end disappointment. I’m without a vehicle and I missed a nights worth of pay. The next day when I picked up my vehicle, I spoke with Eric the service manager and all I got was an apology in which I felt that I should have received returned satisfaction for my inconveniences, but that’s too difficult since they can’t even follow through with 2 Tubes of touch from 4 months ago. To add, they didn’t find anything wrong and couldn’t “Duplicate” my concerns. After getting in my vehicle, I saw they only put 10 miles on my vehicle. How can they verify drivability concerns in 10 miles? And they had it for 2 whole days, WOW, talk about going the extra mile for customer satisfaction and really putting in an effort? I absolutely will not purchase another vehicle from “WRONG TOYOTA”. The owner, David Wilson should be embarrassed, ashamed and made aware of how his employees are running the organization.
GG, we apologize for the inconvenience of having your vehicle for an extended amount of time. We can only perform repairs based on diagnostics and if we can get a problem to replicate. This is a very understandably frustrating situation to have with your vehicle, and are sorry for having your vehicle so long while not finding anything we could fix. Please contact me if you need additional assistance and I can make arrangements to get you your touch up paint. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Christian Rodriquez and manager and finance was fantastic
Christian Rodriquez and manager and finance was fantastic I would highly recommend everyone to right Toyota
Rmiskawitz, thank you very much for the kind feedback, we appreciate your business and support. Matt W. - CR Mgr. - Right Toyota