Stevens Creek Subaru

There was an issue with my 2023 Outback moonroof. I took it to Steven Subaru dealer. The stuff were very professional. They gave a loaner car while I was waiting for my car to be fixed. I was very happy with customer service.

Excellent Purchase and Service. It?s been a year and a half with this great team and they?re always great.

excellent experience, the sales are helpful, the managers are nice, the coffee is good, will definitely recommend to my friends and family.

Best experience always. Ace took care of all the questions I had and helped with the service, above and beyond.

Completely unprofessional. Lower your expectations. Just get the car, and avoid any long term attachment to this dealership. I'm so happy with my car, but genuinely regret dealing with this dealership. I regret getting the warranty because I have to deal with them to honor it. I've learned my lesson now.

It got a very good info about my car that patiently explained to me

put a tack in my wheel and harassed me claiming that I drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, and has a service manager who doesnt seem to care to do anything. I went in for a regular maintenance that was included in my service plan. when it was "done" Hector the advisor called me and said there was a tack in my wheel. when I asked how this happened he said I rode in with it and that he saw it. When I told him I took photos of my car before I came in, and why if he saw it he didnt say anything, he proceeded to yell at me, throw things on the desk, swear at me, saying how dare I accuse them of putting a tack on my car. When the car came back to me, there was NO tack on the wheel. He took me back inside to finish my paper work, showed me some blurry photo of my car with some random spots on the wheel claiming it was a tack - and when I went outside, there was magically a tack on my wheel! when the manager came out, he did not apologize for the treatment, insisted I get new tires. I told him there was no way I'm doing anymore business with them, he gave me my paper work and just walked away. With this tack in my tire, I did indeed need new tires - and since its a Subaru AWD, I had to get all four replaced, spending about $1k. I have active cases with the Subaru Corporate, BBB, FTC, and CA Dept of consumer affairs open with this business. The service manager has not responded to my courtesy call. next steps is probably legal action DO NOT TRUST THESE PEOPLE. THIS IS JUST ONE OF A SEVERAL OTHER STORIES OF POOR SERVICE. How can an office-use tack, get stuck into the side of my tire? I had photos of my car before driving in with no tack. They claim they have photos / videos, then just actually show it to me.

The guys do not return my money for cancelled maintenance plan which was cancelled half year ago. Probably they are just incompetent, but over time it looks like they have an intention to just steal the money. Around 20 calls and emails lead to nothing - their answer is "call later", "we will try", "we will call you back"(it never happens), "there is no one here" and so on. They say whatever but do not return the money. This is an expensive lesson for me to avoid doing any kind of business with people like that, and don't just trust an agreement.

Sales Manager Andreas raised his voice on me while challenged on a simple fact. His own staff told me that I could pay op to 2K in Credit Card and the rest with Cash for down payment. But while finalizing my purchase, Andreas refused to take 2K in CC but just the cash. He insisted its their policy whereas I was told by his own associate otherwise. Instead of checking with his associate he raised his voice. That turned me off and I left immediately. I went to Fremont Premier Subaru the next day and made my purchase, using the same downpayment method. Andreas is not a polished sales manager, avoid him. There are way better options for you out there. BTW Fremont Premier Subaru not only matched the price, they gave a little more discount. Their courtesy and manner of treatment is way above these guys in Stevenscreek Subaru.

Our Impreza has 2 recalls pending. This dealer was happy to make an appointment 2 weeks in advance but when we took the car for the service there were no parts. That is OK, but what is not OK is that we did not get any heads-up, so 2 people, 2 cars and a half-day wasted. A healthy disregard for the service customer seems to be the attitude at Stevens Creek Subaru. This was our 3rd service visit and last if we can find another dealer to do the recalls.