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Stevens Creek Subaru

(2,258 reviews)
Visit Stevens Creek Subaru
Sales hours: 10:00am to 8:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–8:00pm 9:00am–3:00pm
New (408) 660-3551 (408) 660-3551
Used (408) 606-9178 (408) 606-9178
Service (408) 606-9194 (408) 606-9194

Reviews

(2,258 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stevens Creek Subaru from DealerRater.

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Great service

The agent was Very patient and customer friendly. Service agent very clearly explained the features of car. Buying process took bit long but very amicable throughout even after hours

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Subaru Outback 2019

Excellent sales rep Taz - nice, easygoing, helpful, and patient. Did not try to push things I did not need. Best car buying experience I’ve ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joshua, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

New Tires

The tire replacement and alignment were done within the 2-3 hours specified. I am very happy to have a new set of tires on the vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent sales

Dennis and the sales manager made the deal happen. They where excellent! Dennis also made sure that he delivered my car with excellent service and understanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Scheduled service

Service was performed as requested and completed when committed. The staff was personable, easy to deal with and delivered as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kenneth, we're happy you found our staff to be so supportive during your experience here at Stevens Creek Subaru. Safe travels!

Subaru Car Care

Employee's are always knowledgeable and very helpful when I come into have my Car serviced and complete Warranty work on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

New battery

Dealing with German Hernandez is always a pleasure. He remains unfailingly cheerful, helpful and reflects well upon the Subaru dealership at Stevens Creek. Others behind the service desk are the same, even under pressure. Whatever the circumstance, they try their best to accommodate the clients wishes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Anabel

I liked that Cedric was able to help me with the process of the recall on my Subaru Impresa. He made helped to get a loaner while the technicians were fixing my car. Thank you Cedric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very Happy with Service

It was easy to book an appointment online on the day and time that worked best for me. The service manager helped me as soon as I arrived. Service was quick and reasonably priced. Your location makes it easy to have lunch and shop while the car is being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Straightforward service manager

Work to be done was clearly identified up front and performed as planned. Everyone I spoke with was friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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