Reviews
BEST Experience Buying a Car
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I’ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn’t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car experience EVER!
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don’t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service!
Century West BMW always provides excellent customer service! They are very thorough in their work and make me feel comfortable and at home. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome service in every way
Outstanding job. Timely, courteous respectful informative , they were overwhelmed with custimirs and unexpectedly kept their commitment to our appointment time and returned my car in a couple of hours with a full service and warranty work performed with no hassle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy Customer
This dealership was fast. Our service advisor was Allen Yadegar, he was very friendly and informative, kept us in the loop and explained the details of what was being serviced on my car. I will defiantly return to this dealership for future servicing. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
15,000 mile tune up
Century West BMW is an awesome place to get your car! I’ve gotten my last 5 cars there & the service is bar none the best out there! Had my car serviced today; they put me in a bmw loaner and my car was done and washed within 3 hours! Can’t say enough about how precise and accommodating they are!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worst service in my entire BMW history
I had the worst treatment ever from the service manager Service manager should be in sales not in service . When he found that I don't have warranty on the car he started recommending replacing the entire car even I told him on the phone Oil change only. My car has 35,000 miles only. Then after the service . He refused to reset the service message.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
First Class!
I’ve brought my car here several times for service and have always had a positive experience. The staff is helpful and courteous, and my service advisor Rekon is very knowledgeable. I’m very happy with the service I’ve received at Century West BMW!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Driver side door lock not working, check tires
Door lock and tire service; advisor recomm need additional, all good. Very satisfied, no complaints! Super duper, superkalifragicexpealadoshis, superb, superior, stupendous, amazing, extraordinary, extraordinary, collassal🤪🤗😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Purchasing Experience!
This was one of the easiest and most enjoyable car purchases I have ever made. I found the car I liked on Century West’s website and contacted them for more information. My salesperson, Mark King, checked on the vehicle and set up a time for me to come see it. He followed up with me regularly by text, and he had the car waiting for a test drive when I arrived. After we drove the car, it took only about 30 minutes to finalize price, set up the financing, and sign the paperwork. Thanks Mark and Century West BMW!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
