Reviews
Scheduled appointment online for Tuesday 6/3 to drop off
Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.
Scheduled appointment online for Tuesday 6/3 to drop off
Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at bnavar@Group1Auto.com so we can work towa rd a resolution. Brian Navar Service Director - Group 1 GMC Westside 915-231-4045 | bnavar@Group1Auto.com
Scheduled appointment online for Tuesday 6/3 to drop off
Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.
Scheduled appointment online for Tuesday 6/3 to drop off
Scheduled appointment online for Tuesday 6/3 to drop off my 2024 GMC Sierra with 22k miles on it for check engine light. Upon arrival I was informed that ‘no bays available’ until Thursday or Friday, scheduled appointment didn’t matter. On Thursday I was informed that they diagnosed the truck and would perform a Software Update and replace the TCM (transmission control module) if necessary tomorrow, Friday. On Friday I was informed that the SW update and TCM replacement didn’t fix the problem and a ‘ticket’ was opened with the factory and will learn more next week. On Tuesday I was told they were going to push out new Software to try. Wednesday I was informed that they had ‘internet issues’ yesterday and were unable to perform any updates. They checked for any loose connections in the wiring, will do updates today and should be done by the afternoon. Thursday 6/12 I was informed that updates were done, problem fixed. Test driven three times, no issues. I don’t want to diss my service rep but I feel there was no sense of urgency by the service department. No loaner vehicle was offered. I’m glad they fixed the truck and I appreciate that they washed it. I’m bummed it took 9 days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at bnavar@Group1Auto.com so we can work toward a resolution. Brian Navar Service Director - Group 1 GMC Westside 915-231-4045 | bnavar@Group1Auto.com
Great service, Rogelio Perez always attentive for all my
Great service, Rogelio Perez always attentive for all my car needs, bought my car almost a yr ago and get the second that I deserve
Great service, Rogelio Perez always attentive for all my
Great service, Rogelio Perez always attentive for all my car needs, bought my car almost a yr ago and get the second that I deserve
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.
Best prices in El Paso my sales person was awesome I will
Best prices in El Paso my sales person was awesome I will buy in the future again
Best prices in El Paso my sales person was awesome I will
Best prices in El Paso my sales person was awesome I will buy in the future again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
I have received Excellent and on time attention and
I have received Excellent and on time attention and service from sales mgr and salesman Juan Corona
I have received Excellent and on time attention and
I have received Excellent and on time attention and service from sales mgr and salesman Juan Corona
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! We hope you have a great day!
Very satisfied with Charles, excellent performance and
Very satisfied with Charles, excellent performance and service, knows exactly what I wanted, kept in tauch with me , I didn’t had to be looking 👀 for him , like the other’s service people, Thank you very much Charles
Very satisfied with Charles, excellent performance and
Very satisfied with Charles, excellent performance and service, knows exactly what I wanted, kept in tauch with me , I didn’t had to be looking 👀 for him , like the other’s service people, Thank you very much Charles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. We hope you have a great day!
I took my Traverse to the dealership for a Tuneup, Charles which I done business before, took care of me like always, he is an excellent and knowledgeable service person, I’m very satisfied with his service, don’t have to be calling like before, looking to see if my car was ready, if you need a good excellent person to deal with
Mr.Gerry Vera/Finance, went above and beyond, to get this
Mr.Gerry Vera/Finance, went above and beyond, to get this deal done! THANKS Group1 GMC Westside
Mr.Gerry Vera/Finance, went above and beyond, to get this
Mr.Gerry Vera/Finance, went above and beyond, to get this deal done! THANKS Group1 GMC Westside
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! If you have any further questions, please give us a call. We're always happy to help!
Fast service and great advisors.
Fast service and great advisors. Will be returning for other services. Reccomend to services vehicles here.
Fast service and great advisors.
Fast service and great advisors. Will be returning for other services. Reccomend to services vehicles here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Fast, friendly, and very professional.
Fast, friendly, and very professional. Everything was completed in a timely manner. My service rep was awesome.
Fast, friendly, and very professional.
Fast, friendly, and very professional. Everything was completed in a timely manner. My service rep was awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very poor service, I should have known better.
Very poor service, I should have known better. I would never take my truck again not even for simple oil change.
Very poor service, I should have known better.
Very poor service, I should have known better. I would never take my truck again not even for simple oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at dlogston@group1auto.com so we can work toward a resolution. David Logston General Manager - Group 1 GMC Westside dlogston@group1auto.com (915) 231-4000