Group 1 GMC Westside

Great service. All went very well from arrival and picking up the vehicle when it was ready. The service advisor attentive to what i needed the services to be.

They have good customer service. They're very helpful. Everything was fast and easy.I didn't have to sit there for hours.I give him a ten out of ten

Went in as a walk in to get a tire replaced and oil change since it was due. The way they keep you in the loop and status updates are beyond the service I was expecting. When asked he even provided me with the total due.

Staff and service was exceptional!! We were traveling through from PA and developed an issue with our canyon pickup. They for us right in and on our way the same day. An impressive organization with a great deql of class. Thanks Chris

I left my truck their for a week, because the air conditioner wasn’t working correctly during hot times and the sun visor clip was not keeping the visor in place anymore. I was given a text message saying if I needed to talk to Carlos, the person that took my truck in, I could text and that he would reply, they also texted me a text where I could see the status of the vehicle but it rarely moved or did any thing, so it was not very useful. I used the text to contact Carlos, but I never received a reply. I had to call the service desk twice and get Carlos on the line to tell me what the situation was. The second time I called he told me he thinks the truck was ready, which led me to think how long has my vehicle been sitting there. He put me on hold and returned and said I could pick up the vehicle in 5 mins. I went over to pick up my truck and the service desk gave me a print out of everything, basically telling there nothing wrong after all their test. They also wanted to charge me 113 dollars to fix the sun visor clip. I thought bumper to bumper warranty was bumper to bumper but apparently it only covers the mechanical and electrical parts of the vehicle, so the sun visor clip is not included in a vehicle I paid over 60,000 dollars for. Lesson learned. On the print out it also had some comments about the tires and the alignment, balance, and rotating. You would think Carlos would have took his time to explain these items to me, but he didn’t even try to. I left thinking all the money the consumer makes for these places and they don’t even try to help you out.

Going to give a big thank to Andy Escobar for all fast atention will recommend

GMC Group 1 service department did a great and fast service to my truck. As promised; I would definitely recommend this dealer to service your vehicle.

Group1 (Shamaley GMC) always takes care of me . From the time I arrive and get checked in the staff is very friendly professional and they remember their customers! I take my car here because the auto advisors are very knowledgeable Octavio is the best! The mechanics send progress videos I am kept updated throughout the whole visit. I trust them and will continue to do business with them! Great job everyone

Dillan Valles was awesome. Very knowledgeable and great customer service. Dillan and his team helped me make a good financial decision. I would recommend this dealership because they are on top of it. Thanks Dillan

Our salesperson Austin Bailey was exceptional. He was very professional, knowledgeable, outstanding, polite, and patient. Our overall experience was great, and hassle free. We were very satisfied with the purchase price.