Group 1 GMC Westside

With Marissa, I did not have a problem. The problem was with parts department that they take too long to get my part 2 1/2 months that?s the only problem I had. Plus I take my car because I like comes out that one of the tires is getting flat and there?s no answer to my I take it. I bring it take it no solution. I?m very happy with a service I get I get all my tires from the dealer and my repairs there I wish the light would be repaired in the future. Thank you, Melissa.

Mr. Olivas was above and beyond! He knew his stuff and made me comfortable buying a truck. So I bought it. I?m glad I did. This is a nice dealership!

The communication between my sales rep and I was top tier! He was quick to help me in any way I needed and did his best. Sergio was awesome! Thanks. Then to my finance manager Gerry! Wow. I had an appointment and he did his best to make sure I was on time and was so good to help me and definitely explained all I needed to get what I needed! Such an awesome experience. Thank you!

I had an irritating experience with a representative that had a lack of customer service (Chris). I called to see what the status of my truck was since the dealership had my truck for over a week. You figure since it’s a dealership you can just walk or call an extension to get a definitive answer on the question the customer is asking regarding their vehicle. I was told that my truck wouldn’t be ready until 5pm. Which didn’t make sense to me since the prior representative that was working with me (Carlos) told me that my vehicle wouldn’t be ready be the first one in today for the technician to work on. I decided to get a ride since I felt like I was getting the run around. As soon as I got to the dealership, I spoke with Chris and asked him what the status of my truck? Without blinking and eye he said it would be ready at 5pm. Without even trying to go to the technician or even calling the technician, just as a curtesy to let me know that he actually cares about the customer service, he just said it will be ready by 5pm. I asked to speak to a supervisor and the supervisor was very helpful and understanding of why I was a bit flustered at this point. Within minutes of speaking to the supervisor (which I forgot his name since I was so frustrated and trying to keep my cool), the supervisor had answered my question and got my truck ready for me to take home. The service supervisor really saved the day and gave me hope that customer service was still alive.

Unfortunately, service advisor did not come across as transparent and knowlegeable. Prices could not clearly be explained and changed. First time I have encountered lack of quality service.

Great experience, easy buying process, Rogelio was a very good salesman and provided us with great shopping experience. He was very knowledgeable about our Yukon and answered all of our questions

Overall buying experience was great! It’s my first time owning a GMC Sierra and Austin B. was super helpful through the whole process.

They have a huge variety of vehicles to choose from. It was a very easy process and very professional, knowledgeable and patient employees. I highly recommend this dealership.

Andy provided good service updates. He is well informed about your vehicle as it is being worked on . Look him up if you need to take your vehicle to this dealership.

Excellent customer service, courteous, friendly, and clear explanation of vehicle maintenance recommendations. I like that they check tires, brakes, and recommendations on possible future repairs.