Reviews
I dropped off my vehicle for an oil change and suspension
I dropped off my vehicle for an oil change and suspension check last Wednesday, January 14th, and it wasn't returned to me until today, nine days later. During this period, communication was nonexistent. The assigned representative never contacted me, didn't respond to my messages, and when I tried to contact the dealership directly, they hung up on me. Furthermore, no manager reached out to follow up on the delay or explain the situation. When I picked up my vehicle, the only explanation I received from the cashier was that the delay might have been due to an oversight because I had dropped off the car early, which I consider an unacceptable justification for a nine-day delay.
I dropped off my vehicle for an oil change and suspension
I dropped off my vehicle for an oil change and suspension check last Wednesday, January 14th, and it wasn't returned to me until today, nine days later. During this period, communication was nonexistent. The assigned representative never contacted me, didn't respond to my messages, and when I tried to contact the dealership directly, they hung up on me. Furthermore, no manager reached out to follow up on the delay or explain the situation. When I picked up my vehicle, the only explanation I received from the cashier was that the delay might have been due to an oversight because I had dropped off the car early, which I consider an unacceptable justification for a nine-day delay.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
The sales and service team @ Group1GMC Westside are very
The sales and service team @ Group1GMC Westside are very knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service.
The sales and service team @ Group1GMC Westside are very
The sales and service team @ Group1GMC Westside are very knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Please let us know if there is anything else we can do for you; we are more than happy to help!
Andy the service advisor took good care of me, kept me
Andy the service advisor took good care of me, kept me informed on the progress of my car , very satisfied
Andy the service advisor took good care of me, kept me
Andy the service advisor took good care of me, kept me informed on the progress of my car , very satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. Feel free to reach out to us if you need anything. Have a wonderful day.
Jaime Velasco was quick to help us, he was patient, kind
Jaime Velasco was quick to help us, he was patient, kind and was able to get us all the information we needed
Jaime Velasco was quick to help us, he was patient, kind
Jaime Velasco was quick to help us, he was patient, kind and was able to get us all the information we needed
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jose, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you Ulises, for getting me into the vehicle I
Thank you Ulises, for getting me into the vehicle I wanted. I am very happy. Smooth deal.
Thank you Ulises, for getting me into the vehicle I
Thank you Ulises, for getting me into the vehicle I wanted. I am very happy. Smooth deal.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about Ulises. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unless you’re forced to go here for oil changes like I
Unless you’re forced to go here for oil changes like I was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing for you there just granola, popcorn, and water. That’s it. You can’t walk nowhere because every where is far. Honestly it’s a waste of a day. Just for an oil change takes almost 3 hours. With an appointment. Do not recommend this place.
Unless you’re forced to go here for oil changes like I
Unless you’re forced to go here for oil changes like I was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing for you there just granola, popcorn, and water. That’s it. You can’t walk nowhere because every where is far. Honestly it’s a waste of a day. Just for an oil change takes almost 3 hours. With an appointment. Do not recommend this place.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Christopher, I do apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving for your next service experience. Sincerely, Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside ddiazdeleon@group1auto.com
Good experience did not spend much time at the dealer,
Good experience did not spend much time at the dealer, price was negotiated before visiting dealer made the process so much easier. Sergio my sales guys was great with helping me get to the price I wanted
Good experience did not spend much time at the dealer,
Good experience did not spend much time at the dealer, price was negotiated before visiting dealer made the process so much easier. Sergio my sales guys was great with helping me get to the price I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Juan! We're thrilled to hear that you had a great experience at Group 1 GMC Westside and that Sergio was able to assist you in negotiating the price you wanted. We strive to make the process as smooth as possible for our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, The Shamaley Buick GMC Team
Mr. Andy was very professional and curtious from the day
Mr. Andy was very professional and curtious from the day my vehicle got dropped off until the pickup day. Mr. Alfonso the shuttle driver very professional too.
Mr. Andy was very professional and curtious from the day
Mr. Andy was very professional and curtious from the day my vehicle got dropped off until the pickup day. Mr. Alfonso the shuttle driver very professional too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Karina! We're thrilled to hear that Andy and Alfonso provided you with professional and courteous service during your vehicle drop-off and pickup. We at Group 1 GMC Westside strive to ensure a great experience for all our customers. We look forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team
Very good 👍 customer service, a lot of options to
Very good 👍 customer service, a lot of options to choose from , so I'm very satisfied.
Very good 👍 customer service, a lot of options to
Very good 👍 customer service, a lot of options to choose from , so I'm very satisfied.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tammie, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
We bought a truck on November 17, 2025 to find out 2 days
We bought a truck on November 17, 2025 to find out 2 days later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any warranty. Gerry Vera in sales told us he never told us anything about a warranty. We ended up having to get it repaired at another auto shop. Group 1 GMC was charging $1,600 for repair and we paid $448.00 at a local auto shop. As of January 15, 26, we still have not received the registration or license plate. Austin never called us to let us know that they had received the plate and registration so we could go pick it up so I checked with MVD and was told that it had been issued to Group 1 GMC more than a month ago. Also, I purchased an extended warranty for 4,447.00 which I canceled 2 days after purchase because Gerry told me that it would cost $500.00 each time we brought in our vehicle for any repairs WITH the extended warranty I purchased so I canceled it and requested a refund for $4,447.00 but, as of today, 2 months later, have not heard anything or received anything. I would NEVER recommend this dealership to anyone
We bought a truck on November 17, 2025 to find out 2 days
We bought a truck on November 17, 2025 to find out 2 days later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any warranty. Gerry Vera in sales told us he never told us anything about a warranty. We ended up having to get it repaired at another auto shop. Group 1 GMC was charging $1,600 for repair and we paid $448.00 at a local auto shop. As of January 15, 26, we still have not received the registration or license plate. Austin never called us to let us know that they had received the plate and registration so we could go pick it up so I checked with MVD and was told that it had been issued to Group 1 GMC more than a month ago. Also, I purchased an extended warranty for 4,447.00 which I canceled 2 days after purchase because Gerry told me that it would cost $500.00 each time we brought in our vehicle for any repairs WITH the extended warranty I purchased so I canceled it and requested a refund for $4,447.00 but, as of today, 2 months later, have not heard anything or received anything. I would NEVER recommend this dealership to anyone
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and appreciate the opportunity to address your concerns. Our goal is always to provide a transparent and positive purchasing experience, and we apologize if we fell short in this case. We understand how frustrating vehicle repairs, warranty concerns, registration delays, and refund processing can be, and we take these matters very seriously. Regarding the mechanical concern, warranty coverage, registration timeline, and the extended service contract cancellation, we would like the opportunity to review your account in detail to ensure all information is accurate and that any outstanding matters are properly addressed. Delays or miscommunication are not reflective of the level of service we strive to provide. We respectfully ask that you contact our management team directly so we can investigate this further and work toward a resolution. You may reach us at (915)231-4000 or evalenzuela@group1auto.com, and we will be happy to assist. Thank you again for bringing this to our attention. We value your feedback and the opportunity to improve.