Reviews
I took my truck in for repairs, and it has now been in service for over six months without a resolution. Despite multiple visits, the issue has not been properly diagnosed or fixed. On four separate occasions, I was contacted to pick up the vehicle, only to experience the same problem immediately after leaving the dealership, which required me to return it again. Although I was informed each time that the diagnostics identified a different issue, the underlying problem has remained unresolved. This raises serious concerns about the accuracy of the troubleshooting process and the level of technical expertise being applied. Overall, this has been an extremely frustrating experience. I expected a higher standard of service, particularly from a GMC dealership. There is a clear need for more experienced and qualified mechanics who can accurately diagnose and repair vehicles rather than relying on trial and error. This has been my worst experience with both a GMC vehicle and the Westside Group 1 dealership service department.
I took my truck in for repairs, and it has now been in service for over six months without a resolution. Despite multiple visits, the issue has not been properly diagnosed or fixed. On four separate occasions, I was contacted to pick up the vehicle, only to experience the same problem immediately after leaving the dealership, which required me to return it again. Although I was informed each time that the diagnostics identified a different issue, the underlying problem has remained unresolved. This raises serious concerns about the accuracy of the troubleshooting process and the level of technical expertise being applied. Overall, this has been an extremely frustrating experience. I expected a higher standard of service, particularly from a GMC dealership. There is a clear need for more experienced and qualified mechanics who can accurately diagnose and repair vehicles rather than relying on trial and error. This has been my worst experience with both a GMC vehicle and the Westside Group 1 dealership service department.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Extremely poor communication with the customer. I never once received a call from the dealer letting me know how my car was doing. After a month I decided to go get my car and have somebody else look at it.
Extremely poor communication with the customer. I never once received a call from the dealer letting me know how my car was doing. After a month I decided to go get my car and have somebody else look at it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Andy was a good point of contact. He maintained a good channel of communication with me throughout the process. Andy provided updates and suggestions for my vehicle.
Andy was a good point of contact. He maintained a good channel of communication with me throughout the process. Andy provided updates and suggestions for my vehicle.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience, Jacob! We're glad to hear that Andy was a helpful point of contact and maintained a good channel of communication with you throughout the process. Your feedback is appreciated, and we hope to assist you again at Group 1 GMC Westside in the future! Sincerely, The Shamaley Buick GMC Team
Excelente service carlos did a gray job with my service Good person And fast serve
Excelente service carlos did a gray job with my service Good person And fast serve
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Overall great communication with Andy. We had difficulty reaching his supervisor Octavio. We left a call and never heard back. We are counting on you to find the part needed for the fuel pump harness, as we are unable to see how much gas is in my car. Everything else was great, excellent service.
Overall great communication with Andy. We had difficulty reaching his supervisor Octavio. We left a call and never heard back. We are counting on you to find the part needed for the fuel pump harness, as we are unable to see how much gas is in my car. Everything else was great, excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
First and foremost I want to say how is it they hire people who smoke marijuanna and then the tech has brownies and then my husband said they wouldn’t hire me bc we’re married but yet they just hired someone’s niece Oscar’s. Insane
First and foremost I want to say how is it they hire people who smoke marijuanna and then the tech has brownies and then my husband said they wouldn’t hire me bc we’re married but yet they just hired someone’s niece Oscar’s. Insane
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback. While we understand the concern, it's important to clarify that performance isn't driven by one person-it's driven by the systems, processes, and accountability we have in place. That's exactly why we've built a dealership known for results and customer service, earning our position as the #1 GMC dealer in West Texas and New Mexico. We are always improving and holding our team to a high standard. If there's a specific situation behind your comment, we're more than willing to review it-but that requires direct communication so we can properly address it. Brian Navar Parts & Service Director - Group 1 GMC Westside (915) 231-4045 [email protected]
Great service. All went very well from arrival and picking up the vehicle when it was ready. The service advisor attentive to what i needed the services to be.
Great service. All went very well from arrival and picking up the vehicle when it was ready. The service advisor attentive to what i needed the services to be.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your great feedback, Daniel! We are thrilled to hear that you had a smooth experience from arrival to picking up your vehicle. We pride ourselves on being attentive to your needs, and it's wonderful to know that our service advisor met your expectations. We look forward to assisting you again in the future! The Shamaley Buick GMC Team
They have good customer service. They're very helpful. Everything was fast and easy.I didn't have to sit there for hours.I give him a ten out of ten
They have good customer service. They're very helpful. Everything was fast and easy.I didn't have to sit there for hours.I give him a ten out of ten
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Stephanie! We truly appreciate your kind words about the customer service at Group 1 GMC Westside. We're delighted to hear that your experience was fast and easy. Your feedback means a lot to us, and we look forward to assisting you again in the future! The Shamaley Buick GMC Team
Went in as a walk in to get a tire replaced and oil change since it was due. The way they keep you in the loop and status updates are beyond the service I was expecting. When asked he even provided me with the total due.
Went in as a walk in to get a tire replaced and oil change since it was due. The way they keep you in the loop and status updates are beyond the service I was expecting. When asked he even provided me with the total due.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Michael! We’re thrilled to hear that you had such a positive experience at Group 1 GMC Westside. Keeping our customers informed is a priority for us, and it’s great to know that our service exceeded your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Staff and service was exceptional!! We were traveling through from PA and developed an issue with our canyon pickup. They for us right in and on our way the same day. An impressive organization with a great deql of class. Thanks Chris
Staff and service was exceptional!! We were traveling through from PA and developed an issue with our canyon pickup. They for us right in and on our way the same day. An impressive organization with a great deql of class. Thanks Chris
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Chris! We truly appreciate your kind words about our staff and service at Group 1 GMC Westside. We're glad we could assist you with your GMC Canyon pickup and get you back on the road quickly. Your feedback means a lot to us, and we hope to serve you again in the future. Safe travels! The Shamaley Buick GMC Team