Reviews
Classic Mazda Orlando Florida
Would like to take this opportunity to thanks Jonathan Martinez and Nader Khela for making my Dealership experience one of a kind. Both the salesman and the Financial services representative were extremely friendly and helpful during the whole process purchasing my new 2018 Mazda 6 Touring. Sincerely Armando Rodriguez
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
Marisol R. Knew such much about the Mazda brand and the car I leased. She was kind and very professional. She really made the whole experience less stressful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience in a no pressure environment
I am so happy I came here! I hate car shopping, but Chris V. Made the experience so smooth and pressure free. He kept us updated and informed during the entire process, helped us make informed decisions, answered all of our questions - including answers to questions we didn’t know we had. Huma was our financial manager and she was great. There was a lot of paper work to go through and she explained all options thoroughly and clearly; and made sure the contract was executed correctly. Overall it was a great experience and I would recommend this dealership. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Excellent and easy service. Enjoyed working with advisor David Foo. Easy in and out in a timely manner. I highly recommend this dealership. As I am pulling in my sales associate ( Mike S) from past purchase was there. Super friendly and always remembers me. Really feel like a valued customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Aiesha provided excellent service and was very informative on the repairs my car needed. The time to service my car was less than 1 hour, and the new Classic Mazda facility is beautiful & impecable. There is free WiFi, snacks, and tables for people to sit in while they wait for their cars to be serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Enjoyable experience
Sometimes buying a car can be stressful but the staff at Classic Mazda eliminate that. My salesperson was Mohammad and from the start, he was friendly and easy-going and it was apparent that he was very knowledgeable and cared about my buying needs. The entire process from the test drive to financing to final delivery was smooth and painless. I am very happy with my purchase (both with the car and the experience) and I wouldn’t hesitate to recommend this dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always pleasant to visit
I've leased my last 2 cars here so it is my go to service spot. The people are friendly and professional; the work is quality. Love the no pressure sales approach. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service with Jonathan
He is been great and I love the service. Thank you!!! Happy with my car. Thank you so very much again. Excellent service. Muchas gracias.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2nd Mazda Purchased at Classic Mazda
Bob Newland was our sales person. He spent considerable time with us to ensure we were making an informed decision. He knew the cars well and offered many tips on features and options offered. When I'm in the market for another Mazda I would definitely seek him out. Classic Mazda has a no haggle policy, their best price is the offer. It was very competitive, and also consistent with internet sites like kbb and TrueCar that let you know what specific cars are selling for in your area and what's a fair price. Classic Mazda makes the buying process enjoyable. I wish all car buying experiences were this good
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
STAY AWAY FROM SERVICE DEPARTMENT!
I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location was by far worse than the other! I had an appointment this morning at 9:00 am for an oil change and tire rotation. When I was close to arriving home the hazardous tire pressure sensor came on. I pulled in to the gas station instantly to see if the tire pressure was low and it wasn’t. I thought to myself maybe the mechanic had made a minor mistake when rotating the tires. I drive all the way back to the service center and they take my car back to be diagnosed. After waiting for a good 30 minutes they proceed to tell me that there is a nail embedded in my front left tire. The service advisor shows me a picture on his cell phone of the nail in my tire. I then request to see my vehicle to examine the tire and its severity. When they pulled it around for me to check I saw that they had already pulled out the nail. This upset me quite a bit, because I believe they should have left the nail in for me to see before I move forward with any decision. I felt that they gave me no option but to go ahead and get the tire replaced. I asked the service advisor how much it would cost and he said $198. I gave the “okay” to go right ahead and replace the tire. After waiting for another 30 minutes to replace ONE tire they charge me $253. I was in disbelief. $253 for one tire!?!?! How could this be??? He later told me that the “shop supplies” is an automatic charge that is added on every print out report. How did the price jump from $198 to $253? These extra charges should have been stated before the work was done. I was already hesitant in paying the $198 from the beginning. To be honest I believe the mechanics planted this on me. It’s a real coincidence that the nail punctured my car on the way home. TRUE SCAM ARTIST I’D SAY. Regardless of my situation I will NEVER come back to any of the Mazda locations. I will most definitely spread the word to family, friends, clients, etc.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair