Jack Miller Auto Plaza

We had a deal fully agreed upon, including price and warranty. Right as I was about to leave for a 3-hour drive to purchase the vehicle—after making all arrangements and having my son take off work to drive it home—the dealership informed me they were removing the warranty solely because the purchase was being made through our company. This change was communicated at the last minute, after everything had already been agreed to and scheduled. If purchasing through a business disqualifies a warranty, that should be clearly disclosed up front, not once the buyer is literally preparing to leave. Extremely disappointing experience and a complete waste of time due to poor communication and changing terms at the final moment.

It starts with the salesperson, Jake - a snake in the grass! Shows vehicles that haven’t been evaluated by a mechanic-but says it was. Then when you buy a vehicle you get a “3 month” warranty. One month in and there is an issue-not covered by the warranty! Then there is Terry. If a concern wasn’t written down when you bought it you are out of luck. How about that the initial lie that the car was checked out mechanically in the first place?? BUYER BEWARE!! I highly suggest going to another dealership-sure wish I did.

I’m deeply disappointed that I encouraged our daughter to purchase a used car here, and even more disappointed with how Elton and Brad have responded to us regarding her situation. This type of terrible situation and service was what I was hoping to avoid by guiding her to a dealership that had good reviews. In our case, the reviews were completely inaccurate. She bought her 2012 Kia Sportage in Feb of 2024 and just a few MONTHS later, the engine went out while she was driving it, and it will cost $9000 (per Lawrence Kia dealership) to replace it. She spent money she’d saved, as well as graduation gift money from her Grandma, and is now out THOUSANDS of dollars. Neither Brad (I think that’s his name, I believe he’s the marketing manager?) nor Elton (GM) apologized or offered any assistance other than “if she’d like to trade it in, we can help her buy another car.” Truly heartbreaking to have to guide our daughter through this when we’d tried so hard to find a reputable dealership. Update 11/25: I called Terry today and we spoke for 15 min, but I was again told there was nothing they could do. Obviously we will not return to Jack Miller Auto and would discourage all to avoid. They sold a lemon to a sweet young lady and chose not to offer ANY sort of apology or assistance.

Staright like a real businesses. They don't try to hustlse you here. Unlike other places where you can feel the manipulation pouring out of their sweat. So thanks Cameron. Althoug I did just bought it, But it's working now. So good.

This has to be one of the shadiest dealerships in KC. They will string you along for a week then sell the car right out from under you. I went to look at an Acura ILX on a Monday afternoon and since it was a used car I wanted to have a shop I trust to take a look at it before making a purchase. I got an appointment set up at my shop for the next afternoon at 1PM and let the sales person know at 9:15AM on Tuesday, everything was good at this point. Get a phone call back at about 10:30AM asking if I can take it to a different shop because they were "just getting pretty busy." I made a few phone calls to see if I could get something else set up with another trusted shop but could not get anything set-up until Wednesday. The sales person was off on Wednesday and I had work stuff to take care of Thursday so we agreed to a Friday meeting to have it looked at. Set up the appointment with my shop and again everything was looking good. I got a call on Thursday about 9AM saying that they wanted to let me know that "it looks like the car did sell the other day." At no point was I informed that there was other interest in the vehicle. As a salesman myself this is 100% what I aspire not to be and is a great lesson in how not to treat customers. Thank you for the lesson Jack Miller!

Multiple issues and they refused to honor their warranty. I shouldn't have trusted their google rating. Elton was a complete jerk about it too. Had it 5 days but its my fault the car sucks?

Worst place to buy a car. Manager is a jerk and salesman lied. Someone needs to shut this dealership down. You let customers purchase cars with bandages holding car parts in place and once the car is off the lot and you bring it back to fix, they state there is nothing they can do.

Horrible and rude experience from the sales people and the manager. i believe his name was Elton. Don’t come here please. I rather pay more and have better service where they don’t lie to you.

they don't warranty any car they sale . they lie and then say its not covered . buyer beware . this is why buyers don't buy cars from dealers like u .. lies lies lies

Sales staff is very nice but managers are just hateful. They lie and don't keep there warranty and they dont care once you drive off the lot. I feel so sorry for the employees there with the manager clowns. Dont biy anything from here ever.