Richmond Ford West

The service department here is absolutely useless. Made an appointment for my new car ( purchased here ) , this was just a routine oil change and service and it took almost 4 HOURS !!! I had to go ask myself after 3 hours of waiting and found out my car was sitting in the lot UNTOUCHED . I’ve been a Richmond Ford customer for over 25 years and I will never come here again for anything including buying a new car .

I had high expectations when I purchased my SUV and Richmond Ford made it happen. Thank you Wyatt you went above and beyond to make sure I left in the vehicle I wanted. All my future vehicles will come from Richmond Ford.

When I called the dealership, I had already test-driven several other makes, but because we’ve had great experiences with Ford vehicles, I was happy to keep an open mind. I had been searching for a hybrid or PHEV for quite some time and noticed they had one of each listed online, so I scheduled an afternoon test drive. From the moment you arrive, you realize this dealership is extraordinary. They aren’t just focused on making a quick sale—they are genuinely committed to building relationships. Daniel greeted us right away and brought us two bottles of water, then escorted me to the vehicle with my name literally written on a large tag displayed in front of the store. That level of thoughtfulness immediately stood out. Daniel walked me through the exterior features and we began the test drive, during which I was able to test multiple functions and features at my own pace. After returning, he gave me a tour of the dealership and shared the many President’s Awards they’ve earned over the years—clearly well deserved. When it came time to talk numbers, they offered me a great deal. I wasn’t quite ready to commit, but then Joey, the manager, came over and asked if I wanted to drive the car home. I was already seriously considering purchasing it, but that simple act of trust and kindness sealed the deal. I’m almost 50 and a school teacher. The car is safe, but the respect I was shown in that moment was priceless. This dealership truly wants customers to feel confident and satisfied with their purchase, and they work hard to build lasting relationships. I can absolutely see why they win awards year after year. They have my vote as one of the very best Ford dealerships out there.

Fred LOVES his new Mustang GT 5.0! Thanks so much to Sam Pierce for an awesome sales experience. Possibly the easiest sale ever made. And then came the customizing with Joey Foust! Joey hooked him up with beautiful ceramic coating so the GT shimmers & shines, plus the gorgeous custom leather racing seats and window tinting we just have to get. Joey is definitely the Go-To guy for customization. He couldn't be any nicer, is extremely knowledgeable, and made sure we were absolutely thrilled with everything. Thanks for a great experience!

Joey Foust was absolutely fantastic. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West.

Jeannine was so patient throughout the sales process. She was very knowledgeable and didn't use any high-pressure tactics to try and gain my business. She followed up with me but wasn't overbearing like I've experienced at other dealerships. I really enjoyed the process and felt like she listened to me and understood what I was looking for and helped me get the perfect vehicle for me. I would definitely recommend that you work with Jeannine and I look forward to buying another vehicle from her down the road.

Sam was very helpful. He listened to me and did not try to sway me to purchase another vehicle like some dealerships do. We got straight to the point and I walked away with the car I wanted.

They aim to please. Especially the efforts of our salesman Gilman Robinson. We came unannounced on a Saturday. And Saturday, I'm sure, is a tough time for auto sales because that's when everybody wants to come. Though they were busy they were attentive and got us our new pre-owned vehicle in a reasonable amount of time...And we're very happy with the vehicle.

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

Customer service at Richmond Ford West is unbeatable!! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart!