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Richmond Ford West

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Richmond Ford West Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

If you can already picture the Ford F-150, Focus, Fusion, Explorer or Escape you've had your eye on in your driveway, remember you can always ask Richmond Ford West for help. Our financing team is prepared to explain your car loan and lease options in detail after you've gone for a test drive. That way, you can know exactly what it will cost to get back behind the wheel and cruise the streets of Richmond, Midlothian and Ashland in style.

...



Once you are the proud owner of a new 2015-2016 Ford model, Richmond Ford West wants to help you keep that new car as safe, efficient, and well maintained as possible. Our factory trained staff are pleased to provide you with onsite car service and repair. We utilize the latest automotive car care technology, and exclusively use only official Ford parts for any vehicle repair, or upgrade.

But it isn't our diverse new 2015 - 2016 Ford and used truck lineup or even our many auto services that set Richmond Ford West apart from the rest. It's our unequivocal commitment to the customers we serve from the Richmond, Midlothian and Ashland area. At our dealership, we don't just want you to enjoy your new Ford F-150, Focus, Fusion, Explorer or Escape, we want you to enjoy the entire experience of buying it. Visit us at 10751 West Broad Street in Glen Allen, VA today and let us treat you right.

"Driven By You!"

Reviews

4.8 out of 5 4.8
1150 lifetime reviews. Includes reviews of Richmond Ford West from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 28, 2018

    Very helpful and explained everything to my wife and I about options to keep our new car looking like new for years to come and everyone went beyond expectations... to get me the terms I was looking for

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle and thank you for this 5-star review! We appreciate your comments and our team will be excited to learn that they ...were able to meet your needs. Come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 368 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 40 reviews

    BJ Brooks

    Finance Manager

    (4.6) 19 reviews

  • 5.0 out of 5
    December 25, 2018

    Richmond Ford west was knowledgeable, professional and friendly. They made me excited about purchasing my F150 truck. From sales to finance to service... they made me very happy. Would highly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Ford F-150 and thank you for this marvelous review! We strive to provide a 5-star experience for our guests so we're happy... to read your feedback. Your recommendation means a lot and we hope to see you again down the road.


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 368 reviews

    Quincy Wright

    Master Certified Product Specialist

    (5.0) 5 reviews

    Marvin Taylor

    Finance Manager

    (4.9) 79 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

  • February 27, 2016

    Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ultimate... Appearance Protection package, when I purchased to vehicle. I was truly impressed with the outcome....wow! Joey Foust was right, this product is truly impressive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edward, thanks so much for taking the time to review your experience. Congratulations on your 2016 Ford Explorer. We're sure you will enjoy the strong...er engine and improved interior. Be sure to let us know if we can assist in any way.

  • 5.0 out of 5
    December 23, 2018

    My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer... oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does. We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days. It's safe to say we are Richmond Ford West customers now. Thank you very much Derrick, it was an extreme pleasure working with you again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Welcome to the Richmond Ford family and thank you for this stellar feedback! Derrick is a tremendous asset to our team and we will be sure to share yo...ur kind words. Look forward to seeing you again next time!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 368 reviews

    Marvin Taylor

    Finance Manager

    (4.9) 79 reviews

    Marino Gonzalez

    Finance Manager

    (4.9) 32 reviews

    Derrick Pulliam

    Master Certified Product Specialist

    (4.4) 7 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

  • 5.0 out of 5
    December 22, 2018

    I had a great experience at Richmond Ford West. Extremely high levels of professionalism and they offered me the used F-150 I was looking for at a very... fair price. I felt like they were my advocate throughout the entire process. I'll be back again!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for providing such a kind review of your recent visit to our dealership. Our goal is to offer the highest quality customer service so we're ...thrilled to read that was accomplished. On behalf of our team, we look forward to seeing you again!


    Worked with:
    Marino Gonzalez

    Finance Manager

    (4.9) 32 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

    Chris Cox

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    December 20, 2018

    We have bought 3 cars from the dealership. We have gotten excellent service and the best cars. Just recently we had a problem with our exterior due to... no fault of the dealership but Joey went above and beyond to make sure we got help with it and solved the extremely stressful situation for me. RFW has our business for life. What a pleasure to actually find a dealership and employees that care after the sale. Thank you Joey.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your repeat business and being a part of the Richmond Ford family! Sorry to hear about the problem with the exterior of your vehicl...e but glad our team could assist. Look forward to seeing you next time!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 368 reviews

  • 5.0 out of 5
    December 13, 2018

    Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love... my California special! Thank you Jc, Derrick and Marino for making it happen!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your California special and thank you for this marvelous review! It was a joy to assist during your search for a vehicle and we're ...so happy to hear that you're loving it. Glad you had such a smooth visit and hope you won't hesitate to reach out if there's anything we can do in the future!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 368 reviews

    Marino Gonzalez

    Finance Manager

    (4.9) 32 reviews

    JonCarlos Montoute

    Master Certified Product Specialist

    (4.8) 22 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

  • 1.0 out of 5
    December 13, 2018

    My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and... was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor???s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if ??? I TOO??? were his male counterpart that I would have been treated with respect.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marvin Taylor

    Finance Manager

    (4.9) 79 reviews

    Stephanie MacEntee

    Internet Sales

    (4.9) 17 reviews

    BJ Brooks

    Finance Manager

    (4.6) 19 reviews

    Derrick Pulliam

    Master Certified Product Specialist

    (4.4) 7 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

  • 1.0 out of 5
    December 13, 2018

    My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and... was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor’s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if “ I TOO” were his male counterpart that I would have been treated with respect.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Worked with:
    Marvin Taylor

    Finance Manager

    (4.9) 79 reviews

    BJ Brooks

    Finance Manager

    (4.6) 19 reviews

    Derrick Pulliam

    Master Certified Product Specialist

    (4.4) 7 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

  • 4.0 out of 5
    December 8, 2018

    My overall experrience was OK. Steven was really the best reason to purchase a car. The sales process was a little lengthy. I would have liked to spend... less time sitting around waiting for them to take my money. Steve is great and really made me feel like he was in my corner. I would do business with him again.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for your business and review of your recent visit. We appreciate your honest feedback and want you to know that your comments will be forwarded... to our management team. Hope to have the opportunity to work with you again!


    Worked with:
    Marino Gonzalez

    Finance Manager

    (4.9) 32 reviews

    Derrick Pendergrass

    Sales Manager

    (3.9) 7 reviews

    Steven Bray

    Master Certified Product Specialist

    NOT RATED

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