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Richmond Ford West

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Richmond Ford West Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

If you can already picture the Ford F-150, Focus, Fusion, Explorer or Escape you've had your eye on in your driveway, remember you can always ask Richmond Ford West for help. Our financing team is prepared to explain your car loan and lease options in detail after you've gone for a test drive. That way, you can know exactly what it will cost to get back behind the wheel and cruise the streets of Richmond, Midlothian and Ashland in style.

...



Once you are the proud owner of a new 2015-2016 Ford model, Richmond Ford West wants to help you keep that new car as safe, efficient, and well maintained as possible. Our factory trained staff are pleased to provide you with onsite car service and repair. We utilize the latest automotive car care technology, and exclusively use only official Ford parts for any vehicle repair, or upgrade.

But it isn't our diverse new 2015 - 2016 Ford and used truck lineup or even our many auto services that set Richmond Ford West apart from the rest. It's our unequivocal commitment to the customers we serve from the Richmond, Midlothian and Ashland area. At our dealership, we don't just want you to enjoy your new Ford F-150, Focus, Fusion, Explorer or Escape, we want you to enjoy the entire experience of buying it. Visit us at 10751 West Broad Street in Glen Allen, VA today and let us treat you right.

"Driven By You!"

Service

Tire Rotation

$21.95

Wheel Balance

$39.95

Oil, Filter Change

$29.95

Brake Diagnosis

$89

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1138 lifetime reviews. Includes reviews of Richmond Ford West from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 7, 2018

    I brought my truck in for a few extras, spray in Berliner, paint protection, and interior treatment. Joey was outstanding ! I would give him a ten star... review if I could.i was treated like family there.I saw jay Dunn my super salesman and merino Gonzales the finance guru. They both remembered me even though I bought my truck three months ago.i had a minor problem that required servicing Patrick was extremely helpful too!thanks guys....from dave sluder

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thanks for this outstanding review and rating here on DealerRater! Sorry to hear about the minor problem you experienced but glad that our team could ...assist. Enjoy your truck!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    Marino Gonzalez

    Finance Manager

    (4.9) 28 reviews

    Patrick McClung

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 30, 2018

    I recently bought a Ford Fusion, and the whole experience was a real pleasure. Rodney even sent me video's explaining the tech features on my new car,... that I didn't have on my old one. I came with financing but Ford financing offered a better rate, I appreciated that too. I don't remember all the names but but everyone was genuinely friendly and helpful. Love my New Car, I'm Happy!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you for taking the time to write about your experience at our location, Chase! Your kind words mean a lot and we are happy to hear that our team... was able to meet your needs. Enjoy your Ford Fusion!


    Worked with:
    Ed Palmateer

    General Sales Manager

    (4.9) 92 reviews

    Rodney Shipp

    Master Certified Product Specialist

    NOT RATED

  • February 27, 2016

    Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ultimate... Appearance Protection package, when I purchased to vehicle. I was truly impressed with the outcome....wow! Joey Foust was right, this product is truly impressive.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edward, thanks so much for taking the time to review your experience. Congratulations on your 2016 Ford Explorer. We're sure you will enjoy the strong...er engine and improved interior. Be sure to let us know if we can assist in any way.

  • 5.0 out of 5
    October 30, 2018

    Justin Turner was an excellent salesperson. He went above and beyond, driving the car I purchased to Charlottesville before I purchased it so I could... test drive it to my satisfaction. This was at a significant risk to him and his dealership since he wasn't sure I would buy it from Richmond Ford after I test drove it. Justin addressed all of my concerns with the purchase and earned my trust as well as my respect.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you for this 5-star review and congratulations on your 2018 Ford Mustang! It's great to know that Justin went above and beyond to assist during ...the process and we will be sure that he views your feedback. Come back down the road for your complimentary first oil change and tire rotations!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    Justin Turner

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    October 19, 2018

    March I bought a new F150 Ford supercrew truck. In August I started noticing my driver seat fraying and turning black. I purchased the interior and exterior... protection plan from Joey Foust when I purchased my truck so I contacted him. I contacted the insurance company to make a claim. After receiving the ok to replace the seat cover I than again contacted Joey. After ordering new covers from parts dept.which Joey helped in also he set up a time and date for the replacement. During my contact with Joey, he was always courteous, polite and very helpful. My experience at Richmond Ford was nothing less than great. Thank you Joey and Richmond Ford for a job well done.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    We can't thank you enough for taking time out of your day to review your recent service experience with our team. Your detailed feedback and 5-star ra...ting mean a lot and let us know that we're meeting the needs of our customers! Enjoy your new seat covers!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    JonCarlos Montoute

    Master Certified Product Specialist

    (4.8) 19 reviews

    BJ Brooks

    Finance Manager

    (4.8) 16 reviews

    Glen Trevathan

    Parts Manager

    NOT RATED

  • 5.0 out of 5
    September 26, 2018

    Got me the truck I need after my old one died. Justin and BJ worked hard and helped me when I didn't think anything was possible.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Welcome to the Richmond Ford family! Sorry to hear that your previous truck needed to be replaced but we appreciate you trusting our team to assist. P...lease don't hesitate to reach out if there's anything we can do.


    Worked with:
    BJ Brooks

    Finance Manager

    (4.8) 16 reviews

    Justin Turner

    Master Certified Product Specialist

    NOT RATED

  • 4.8 out of 5
    September 24, 2018

    Richmond ford has been servicing other cars of mine for a wile this was the first one I bought from them. The car is great so far, the experience was easy.... Thank you

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thanks for reviewing your time spent here at Richmond Ford West! Glad to hear that our team could provide such a great experience during your visit. E...njoy your vehicle!


    Worked with:
    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

  • 5.0 out of 5
    September 9, 2018

    My wife and myself stumbled into Richmond Ford West not really sure that we were ready for a new vehicle purchase or not. To our delight we found a staff... that was willing to take the time to find vehicle to suite our needs. Joey Foust did everything but backward flips in the parking lot to make sure everything was satisfactory. No pressures at any time and we always felt in control. We stumbled in but drove away fully satisfied with our purchase of a new escape. Johnnie & Debbie Pennell

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you so much for both your visit and also this outstanding feedback! It was truly our pleasure to assist and it's great to know that you had such... a wonderful experience at our location. Welcome to the Richmond Ford family and please don't hesitate to reach out if there's ever anything we can do!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

    Michael Rzeminski

    Sales Manager

    (4.5) 16 reviews

  • 5.0 out of 5
    August 31, 2018

    I got a fantastic deal on a preowned escape. Michael was courteous , professional and friendly. Megan, George and Joey were super nice and did everything... they could to make us happy. I would recommend Richmond Ford West to anyone looking for a new or used car.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Glad that our team could make you feel so comfortable during your recent visit! Your recommendation means a lot and is a true testament to the superb ...customer service we always strive to provide. Hope to see you again!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

  • 5.0 out of 5
    August 29, 2018

    Joey was AMAAAAAAAAAZING!!!! Very helpful very respectful of your space (not trying to be pushy with the sale) and very knowledgeable. Michael was great.... Next time I go to buy a vehicle I will definitely be giving him a call.

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    Does recommend this dealer
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    Richmond Ford West

    Congratulations on your new vehicle and thanks for this review! Joey and Michael will be so excited to learn that you had such a pleasant visit with t...hem. Look forward to seeing you next time!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 363 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

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