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Richmond Ford West

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Richmond Ford West Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2015

If you can already picture the Ford F-150, Focus, Fusion, Explorer or Escape you've had your eye on in your driveway, remember you can always ask Richmond Ford West for help. Our financing team is prepared to explain your car loan and lease options in detail after you've gone for a test drive. That way, you can know exactly what it will cost to get back behind the wheel and cruise the streets of Richmond, Midlothian and Ashland in style.

...



Once you are the proud owner of a new 2015-2016 Ford model, Richmond Ford West wants to help you keep that new car as safe, efficient, and well maintained as possible. Our factory trained staff are pleased to provide you with onsite car service and repair. We utilize the latest automotive car care technology, and exclusively use only official Ford parts for any vehicle repair, or upgrade.

But it isn't our diverse new 2015 - 2016 Ford and used truck lineup or even our many auto services that set Richmond Ford West apart from the rest. It's our unequivocal commitment to the customers we serve from the Richmond, Midlothian and Ashland area. At our dealership, we don't just want you to enjoy your new Ford F-150, Focus, Fusion, Explorer or Escape, we want you to enjoy the entire experience of buying it. Visit us at 10751 West Broad Street in Glen Allen, VA today and let us treat you right.

"Driven By You!"

Service

Tire Rotation

$21.95

Wheel Balance

$39.95

Oil, Filter Change

$29.95

Brake Diagnosis

$89

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1134 lifetime reviews. Includes reviews of Richmond Ford West from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 26, 2018

    Got me the truck I need after my old one died. Justin and BJ worked hard and helped me when I didn't think anything was possible.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Welcome to the Richmond Ford family! Sorry to hear that your previous truck needed to be replaced but we appreciate you trusting our team to assist. P...lease don't hesitate to reach out if there's anything we can do.


    Worked with:
    BJ Brooks

    Finance Manager

    (4.7) 15 reviews

    Justin Turner

    Master Certified Product Specialist

    NOT RATED

  • 4.8 out of 5
    September 24, 2018

    Richmond ford has been servicing other cars of mine for a wile this was the first one I bought from them. The car is great so far, the experience was easy.... Thank you

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thanks for reviewing your time spent here at Richmond Ford West! Glad to hear that our team could provide such a great experience during your visit. E...njoy your vehicle!


    Worked with:
    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

  • February 27, 2016

    Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ultimate... Appearance Protection package, when I purchased to vehicle. I was truly impressed with the outcome....wow! Joey Foust was right, this product is truly impressive.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edward, thanks so much for taking the time to review your experience. Congratulations on your 2016 Ford Explorer. We're sure you will enjoy the strong...er engine and improved interior. Be sure to let us know if we can assist in any way.

  • 5.0 out of 5
    September 9, 2018

    My wife and myself stumbled into Richmond Ford West not really sure that we were ready for a new vehicle purchase or not. To our delight we found a staff... that was willing to take the time to find vehicle to suite our needs. Joey Foust did everything but backward flips in the parking lot to make sure everything was satisfactory. No pressures at any time and we always felt in control. We stumbled in but drove away fully satisfied with our purchase of a new escape. Johnnie & Debbie Pennell

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you so much for both your visit and also this outstanding feedback! It was truly our pleasure to assist and it's great to know that you had such... a wonderful experience at our location. Welcome to the Richmond Ford family and please don't hesitate to reach out if there's ever anything we can do!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 360 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

    George Moses

    Finance Manager

    (5.0) 16 reviews

    Michael Rzeminski

    Sales Manager

    (4.5) 16 reviews

  • 5.0 out of 5
    August 31, 2018

    I got a fantastic deal on a preowned escape. Michael was courteous , professional and friendly. Megan, George and Joey were super nice and did everything... they could to make us happy. I would recommend Richmond Ford West to anyone looking for a new or used car.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Glad that our team could make you feel so comfortable during your recent visit! Your recommendation means a lot and is a true testament to the superb ...customer service we always strive to provide. Hope to see you again!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 360 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

  • 5.0 out of 5
    August 29, 2018

    Joey was AMAAAAAAAAAZING!!!! Very helpful very respectful of your space (not trying to be pushy with the sale) and very knowledgeable. Michael was great.... Next time I go to buy a vehicle I will definitely be giving him a call.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Congratulations on your new vehicle and thanks for this review! Joey and Michael will be so excited to learn that you had such a pleasant visit with t...hem. Look forward to seeing you next time!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 360 reviews

    Michael Johnson

    Master Certified Product Specialist

    (5.0) 39 reviews

  • 5.0 out of 5
    August 28, 2018

    From the moment I called to when I went into dealership everything was fairly easy. The car was ready to drive and Derrick answered my many questions.... The deal didn???t take long. I live almost 2 hours from dealership so I asked for the car to be delivered to my house which was done the next day. This was 1 day earlier than promised. Derrick was pleasant, knowledgeable, and hard working. The other folks that personally helped me were Stephanie (over phone), Marino, & Matt. Also maybe the sales manager (can???t remember his name. I would give all of these people more that 5 stars.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you so much for leaving a great review and recommendation! We really pride ourselves on providing a superior a car buying and we're happy to kno...w that your visit reflects that effort. Enjoy your vehicle and come back to see us again soon!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 360 reviews

    Stephanie MacEntee

    Internet Sales

    (4.9) 16 reviews

    Marino Gonzalez

    Finance Manager

    (4.8) 27 reviews

    Derrick Pulliam

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    August 28, 2018

    I can not say enough about this dealership. I am delayed in writing my review but by far made the car buying process simple and hassle free. I inquired... about a van online and scheduled an appointment to test drive. Antoine my sales rep called while we were on our way to confirm. Upon arrival he had the van ready and waiting for me to test drive. We made the decision to proceed with purchase. I have now had the van for 3 almost 4 months and am just as pleased with it as the day I left. My sales rep Antoine was absolutely amazing and followed up just to see how things were going. Again I can not say enough about Antoine and the entire staff everyone had a smile and just made the car buying experience a pleasure instead of something you dread. THANK YOU RICHMOND FORD WEST!!!!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Thank you so much for providing such an outstanding review of your experience with Antoine. We're happy to hear that you're enjoying the van! Your kin...d words mean so much to our team and we hope you won't hesitate to stop by if we can ever assist in any way.

  • 5.0 out of 5
    August 18, 2018

    Justin, was simply amazing from us "just looking" to the negotiations stage and to the end the purchase! He was professional and overall a nice young man!... Thank you for a stress free car purchasing experience! Marino in Finance is the best of the best!!! Informative, fast and effecient! Joey in service and products was wonderful. Thank you all! Good luck with the end of summer sales! Look forward to seeing the new show room!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Richmond Ford West

    Congratulations on your new Ford Focus and thank you for your extremely kind words. It was an honor to have you at our location and we appreciate you ...taking the time to work with our team. Be sure to come back soon for a New Owners Seminar if you'd like to learn more about your new Focus!


    Worked with:
    Joey Foust

    Guest Services Manager

    (5.0) 360 reviews

    Marino Gonzalez

    Finance Manager

    (4.8) 27 reviews

    Justin Turner

    Master Certified Product Specialist

    NOT RATED

  • 5.0 out of 5
    August 14, 2018

    I couldn't be more pleased with the sales staff and my experience at Richmond Ford West. Jeannine helped me find the prefect ride and worked to offer... me the best deal possible and one that fit my budget. Still today if I need any help, she's a only phone call away. Joey, walked me through every detail of care for my new ride and went about and beyond expectations to make sure I was satisfied with my purchase. I walked into Richmond Ford West already being financed through my Credit Union, Marino was able to find me a much better interest rate through Ford Financial, which helped save even more money! My vehicle was used and had a few imperfection, but with the help of Marvin, Jeanine, and Joey, they all made sure that those imperfections would be remedied. Thanks to all of you for your help with my new Explorer, I love driving it! It looks great thanks to the protective coating they put the interior and exterior, with a warranty that will continue to make it shine for years to come. I will recommend Richmond Ford West to everyone who's interested a new or used vehicle and will be back for my next ride.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
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    Richmond Ford West

    It was our pleasure to assist during your search for a Ford Explorer and we're thrilled to learn that you're so happy with your visit! We're so gratef...ul for your feedback and recommendation. If there's anything we can do for you, please be sure to give us a call or stop by!


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