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Midway Automotive

(1,942 reviews)
Visit Midway Automotive
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday 11:00am–4:00pm
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(781) 618-3300 (781) 618-3300

Reviews

(1,942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midway Automotive from DealerRater.

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Everyone I have dealt with from pre-sales through some

Everyone I have dealt with from pre-sales through some service follow-up post sales has been very professional and pleasant to work with. Will definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback enjoy your vehicle. Gary Stone General Sales Manager

We are grateful for their very helpful dealership they

We are grateful for their very helpful dealership they also have an experienced, attentive service department as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and thank you for your business, Gary Stone General Sales Manager

I’ve bought an Audi convertible and Audi Q3 and have had

I’ve bought an Audi convertible and Audi Q3 and have had great service from all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, enjoy your Audi! Gary Stone General Sales Manager

Very happy with the whole process.

Very happy with the whole process. Tom took great care of me start to finish. Everything was delivered as promised. Very happy with my purchase. Will go back and will recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback we are happy you had a good experience with Tom. Gary Stone General Sales Manager

Bill was great and easy to work with and I would

Bill was great and easy to work with and I would recommend Midway to friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review, we are happy you had a good experience with Bill. Gary Stone General Sales Manager

At first it seemed like a very good experience,

At first it seemed like a very good experience, unfortunately I realized the car I bought leaked water into it when it rained. I emailed them first thing in the morning but was not replied to until 4 minutes to close telling me to call and make an appointment. Sadly I would not recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sorry you were not happy with our service, If the leak continues please contact us so we can resolve the issue. Gary Stone General Sales Manager

Worse experience I don’t refer no one truthfully sad to

Worse experience I don’t refer no one truthfully sad to say I can tell my whole story completely shamed by this dealer salesman Kevin was okay they don’t really make fully repairs I’ve noticed no follow up calls I’ll post my emails to google to show more just don’t ever go

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sorry your car had some problems I believe we resolved the original issues for you. Gary Stone General Sales Manager

Consumer response

That’s totally false the orginal issue was never fixed imagine it was actually done the vent was t even changed I purposely out a initial on it just to see as well you guys did nothing

Consumer response

I’ll attach my email to show all I mentioned nothing actually was sorry no disrespect but it sucks I definitely am honest

We have always purchased our cars at Midway.

We have always purchased our cars at Midway. Staff is amazing. We just purchased a jeep but lots of issues with it so far. Midway did fix a few things but the drivers side door leaks so much when it rains we can't drive it. We were told that jeeps just leak. I wasn't happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Please contact our service dept we have a leak specialist. Rob Service Manager

Consumer response

Awesome..ty so much. Also the radio has not worked since we purchased it. We got a new antenna thinking that would fix it. It didn't. Only a few stations come in. I told our sales representative but he never responded to us. When can i have it looked at for leak and radio? I also do not want to be charged for this as these issues were there when we purchased it. I am off next Thursday the 26th.

Excellent customer service True advertised vehicle

Excellent customer service True advertised vehicle prices Competitively priced service plans They didn’t sell me a car. They helped us buy one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Gary Stone General Sales Manager

In and out expierence, super helpful.

In and out expierence, super helpful. Got exactly what I came in for. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank You for you review, we are happy you had a good experience with Bill K. Gary Stone General Sales Manager