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Midway Automotive

(1,942 reviews)
Visit Midway Automotive
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday 11:00am–4:00pm
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(781) 618-3300 (781) 618-3300

Reviews

(1,942 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midway Automotive from DealerRater.

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Cool people but slow on purpose.

Cool people but slow on purpose. Also don’t provide full tank of gas. Make sure to take a good look at the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for you feedback, we do not fill the tank, we do make sure at lease there is a half tank, if you did not get a half tank please compact me. Gary Stone General Sales Manager

Sold a car that failed safety inspection.

Sold a car that failed safety inspection. Had major problems that were found with an independent mechanic. I do not feel confident the car or the level of honesty with dealership . Very dissatisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I couldn't be any happier with my car and the service

I couldn't be any happier with my car and the service that I received! Thomas provided me with Top Tier service and I am very grateful for his wonderful customer service and expertise. Thanks so much Tom!! 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review, we are happy you had a good experience with Tom. Gary Stone General Sales Manager

I researched the Explorer on Carfax and have been happy

I researched the Explorer on Carfax and have been happy since my purchase. I had some problems with the SUV 6 months after the purchase which were covered under the warranty I bought from Midway. They took care of the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we are happy we could repair your car for you. Gary Stone General Sales Manager

Great dealership to work with sales, service capable of

Great dealership to work with sales, service capable of handling all your automotive needs. Service dept handling repairs and stickers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Gary Stone General Sales Manager

I’ve owned the car for less than a month.

I’ve owned the car for less than a month. I have gone back to the service center 4 times to have the same tire pressure issue fixed and every time that they’ve claimed to fix it they have not (on top of all of the other little things I’ve noticed that has been wrong with the vehicle that they conveniently covered up before it was purchased) definitely will not be recommending this place to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sorry we could not give the service to keep you happy.

Kevin was very helpful with buying the vehicle.

Kevin was very helpful with buying the vehicle. Straightforward and to the point which is always great. Pretty good selection for my price range

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I enjoyed the selection of the cars snd the no hassle and

I enjoyed the selection of the cars snd the no hassle and honest sales assistance of Frank. I appreciate the extra service care given to my jeep thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, enjoy your Jeep. Gary Stone General Sales Manager

Less than poor service.

Less than poor service. Car had issue under 90 warranty. No help, just runaround from service dept. After a week of being jerked around, manger "went on vacation ".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This has been the worst car buying experience ever

This has been the worst car buying experience ever dealing with the service department. Rob in the service department should not be the forefront of your organization, he lacks customer service skills, is very unprofessional, with a very nasty demeanor and a nasty attitude. Dealing with a parent that currently has cancer and dealing with this car situation has been stressful. He told me that they will no longer put any money into the car and I will have to pay, not to mention I only had the car for 3 weeks and nothing but problems with the steering. They replaced the tires after 2 different places told me the tires were no good.Now my car has issues with the steering after they installed new tires and the car pulls badly to the right and feels very unsafe on the road. I go back and Rob was argumentative and hostile. I feel like this dealership could care less about their customers after the sale. I regret buying a car from this dealer that needs maintenance already and has safety and drivability issues. The sales team was awesome but service here at this establishment is horrendous. I'm now in an unsafe car that rides worst then it did after I brought it in for just tires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We at not happy to get reviews like this, we will get with Rob and work on his people skills.

Consumer response

I'm not happy with your response, no worries I will be taking further action, since I'm in an unsafe car and obviously you don't care about your customers. Rob needs more than people skills, sad you condone this type of behavior.