AutoNation Toyota Mall of Georgia

LOVED TERRIE MILLER SHE MADE OUR VISIT TO THE DEALERSHIP A DREAM COME TRUE !!!!!SUPER GREAT TEAM WORK , AND THE BEST CUSTOMER SERVICE EVER !!!!!!THANK YOU VERY MUCH TERRIE AND WE LOVE OUR TOYOTA RAV 4 LIMITED

I had a great experience working with my salesman Tyrell at Toyota Mall of Georgia! He was very professional, patient, and made the entire process smooth and stress-free. He took the time to answer my questions, made sure I understood everything, and never made me feel pressured or rushed. I truly appreciated his customer service and how comfortable he made the whole car-buying experience. If you’re looking for someone who is knowledgeable, helpful, and actually cares about his customers, I definitely recommend going to see him!

I am writing to formally log a complaint regarding my recent service experience at AutoNation Toyota Mall of Georgia on Friday, August 15, 2026. I am a long-term AutoNation customer who purchased my first vehicle from your brand back in 2006 (a brand new Camry Solara). Unfortunately, due to the complete lack of honesty and professionalism during this visit, I will no longer bring my two current Toyota vehicles to this location for service.Incident Details:Vehicle: 2024 Toyota TacomaService Date: August 15, 2026Services Requested: Oil change, alignment, and rear brakesThe Issue:After my service was completed, I walked out to my truck and noticed that the vent visor on the rear driver-side window had been replaced. Looking at the invoice, it cryptically stated that a "complimentary visor" was changed. Confused by this, I returned inside to speak with my Service Advisor.After consulting with her manager, the advisor admitted that the technician had actually damaged my original visor. While she offered to replace all the visors with the WeatherTech brand, I declined because I prefer the specific look of the aftermarket brand I originally purchased on Amazon for $50.Had the dealership simply been honest and upfront about the technician's mistake before I walked out to my vehicle, it would not have been an issue at all. Mistakes happen. What is entirely unacceptable is the attempt to sneak the vehicle out to me without disclosing the property damage.Unprofessional Resolution and Follow-up:To resolve the issue, the advisor asked me to share the Amazon link for my specific visors, which I did. She then informed me that her manager would order them "from his personal Amazon account" and they would arrive at his home in two days. This highly irregular handling of a customer issue is almost certainly a violation of standard AutoNation protocol.The advisor promised to call me by Monday (8/17) or Tuesday (8/18) as soon as they arrived. By Wednesday (8/19), I had heard nothing. When I texted the chat service number for an update, she responded that her manager "had not checked yet" to see if any packages had arrived at his house.As of today, Friday, August 21, 2026, I have still received no follow-up, no parts, and no resolution.Desired Resolution:I am completely done dealing with this service department, and I am actively leaving reviews across all major platforms regarding this experience. I'm not requesting anything from Autonation Toyota MOG as I will take care of this myself. Is not about the visor that was damaged by the tech, but the terrible and deceving act by the employees in the service department.

I had very good experience getting service from this facilityIts almost 10 years that I have been coming to this facility.Everytime my experience was the same. My car Toyota never had any other place serviced or for any other reason and that's 10 years

Samantha is always so knowledgeable and kind , always giving you clear and enough information for you to be able to take a decision.

Excellent customer service. Before driving from the lot assisted with phone Bluetooth and offered assistance on the following day

Tyrell Vanosten was a pleasure to work with. He was pleasant, accommodating & very professional. He was a joy to interact with.

I find the good deal at Toyota Mall of Georgia. Happy with the car I have. I will bring some friends of mine come visit here

I had a great experience visiting AutoNation Toyota Mall of Georgia. Wayne, Jose and Paula were very friendly, professional, and helpful throughout my visit. They took the time to answer my questions and made the process feel comfortable and stress-free. I appreciate their customer service and the effort they put into helping me. Thank you for the great experience!

Thanks to Andres Llano for making my car shopping a great experience. He is professional, knowledgeable, friendly, honest and took his time to understand what I was looking for. And answered all the questions that I had. I had more questions to my vehicle so I brought it in 4 days later, he patiently helped me out and show me what I was doing wrong. I highly recommend Andre’s Llano to anyone looking for an stress-free car buying!!