Reviews
Prius work
quick work by Stephan and Israel had our Prius up and running quickly. the young man that gave me a ride home was very nice as well. i will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you for your positive review. We're happy to have been of service to you. If you ever need any help, please give us a call!
Auto Nation Toyota/Mall of Georgia
This was my very first experience at Auto Nation Toyota. I had a reservation and my vehicle was taken right in. The service agent was very professional and explained everything that was to be done. Their waiting area was great and my car was ready in no time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rear Spring Assembly Replaced
Set up my appointment to have my Recall on the rear suspension of my Tacoma. they said it would be about 3 hrs. to complete and they started and finished on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Team - AutoNation Toyota, Mall of GA
High quality facility and top-rated service! The service associate that assisted me in my maintenance provided a proactive approach, and a plan for tackling some of these maintenance items in my upcoming visits.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Car Buyer
Fast and pleasant. The best price I could find. The fourth car I have bought from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stay Away from Service Department
I use to Love this place before the new Service Manager. (Joe "bald guy") came and changed everything. I have owned 3 Toyota Vehicles in the last 11 years, all my vehicles have always been serviced at Toyota Mall of GA. I had always received excelllent service. When the store changed ownership and became AUTONATION everything went downhill. They hired a new mananger (Joe) who doesn't treat the customers or employees with respect. I have seen a big turnaround in the employees they can't seem to keep them. The customer service here is bad and it's not the advisors fault, it's the Managers fault they have gone away with the cashiers to save some money and have given the advisors the job to check us out. Now we have to wait a lot longer to pay and to check in because of this. This dealership is going to loose many loyal customers. I will not come back unless they start making changes.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Toyota Mall of GA.
My experience with Toyota Mall of GA was great. Mr Max was very nice and helpfull, as well as the guy from financing. Both of them made buying a car a very pleasant experience for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hectors
Excellent customer service definitely recommended to the people
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Happy
I had a wonderful buying experience from the beginning to the end. Santa Soto was knowledgeable, helpful and kind. This test drive really sealed the deal. Her manager was also wonderful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Real Estate AGent
I had an excellent experience with everyone here at Mall of GA location. manger. They made the whole processing of purchasing a car real easy for me. Th were attentive, informative, nice and friendly to work with. My salesperson was extremely friendly and helpful. I got a great deal on my car too!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
