Reviews
Didn't clean up after themselves and left a mess in my
Didn't clean up after themselves and left a mess in my brand new car
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service department.
Great service department. Every time I get one of my cars serviced it gets done right.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was in and out for my oil change appointment in an
I was in and out for my oil change appointment in an acceptable amount of time. All employees were very friendly and said hello and I did not feel pressured to have any additional work/maintenance done on my car. My service advisor was an absolute delight.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very nice and friendly staff, completed all scheduled
Very nice and friendly staff, completed all scheduled work in a very timely manner. A++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Johnny was terrific.
Johnny was terrific. He treated me and made sure I was taken care of. He also made sure my care was gone in a quick time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trey is a horrible evasive confrontational incompetent
Trey is a horrible evasive confrontational incompetent service writer. Only answers with vague nonanswers. Doesn’t seem to know anything about cars. I had a 10:00am appointment and it took 6 hours to diagnose my fuel pump which probably took about 20 minutes. Had to ask Trey to do his job. Tech was knowledgeable and helpful.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Afternoon Karl, Thank you for your feedback. We understand that after it was determined that you needed your fuel pump replaced, and you declined to do the work at Hub, you asked a number of technical questions. Specifically, regarding the process the technician took to diagnose the problem—since there weren’t any codes in the system in regards to your fuel pump needing to be replaced—and even asked for the print out of the stored codes in the system. We are sorry you were not able to receive the procedure information from Trey on how to go about replacing the fuel pump, but we are glad our technician was able to give you a more thorough breakdown of the process. A service advisor’s role is to make sure everything is communicated between the technician and the customer, but we don’t expect an advisor to have instant knowledge on every repair process, for the technicians are the ones who vigorously go through those procedures every day. If you have any other questions or concerns, please contact our Service Manager, Taylor Collins, at 414-937-5606 or tcollins@griffindodge.com
Friendly people and they keep you updated on how things
Friendly people and they keep you updated on how things are going. I would recommend them
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I told my husband the wrong day and they still fit him
I told my husband the wrong day and they still fit him in. I was very happy he didn’t have to waste his time and come back the next day
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eric Patterson was amazing!
Eric Patterson was amazing!!! Very helpful and greeted me with a smile. I will definitely be going back
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman Edwin and finance manager were excellent.
Salesman Edwin and finance manager were excellent. I would definitely come again and make recommendations to friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car