Malloy Ford Charlottesville

I spent several days working with Malloy Ford of Charlottesville regarding a 2022 Volvo XC60. I reviewed the Carfax, negotiated the removal of add-ons, discussed financing, arranged an independent inspection, and scheduled a test drive for September 25. On the morning of the appointment, I specifically confirmed that the vehicle was ready and was told it had been "pulled up" for me. I then advised that I would arrive around 11:00 AM after making a 1.5-hour journey. While already travelling, I was asked whether I wanted to leave a deposit to hold the vehicle. I declined, explaining that I intended to inspect the vehicle properly and arrange an independent inspection before making a final decision. When I arrived, I was told the vehicle was unavailable because another customer was test-driving it, going through paperwork, and had first refusal. I was then asked if I wanted to wait. I declined and left. What disappointed me most was that I had specifically asked to be informed if anything changed regarding the vehicle's availability before I made the trip. Had I been told the vehicle was with another customer, I simply would not have travelled. Shortly after leaving, I was informed that the vehicle was still available. I fully understand that dealerships have multiple interested buyers. What I found frustrating was travelling 1.5 hours based on a confirmed appointment, only to find the vehicle unavailable when I arrived. I also found it disappointing that despite several days of direct communication with the salesperson, arranging paperwork, financing, and the appointment itself, I never actually met the individual I had been dealing with. The vehicle may be excellent. Unfortunately, I never got the opportunity to find out. I expected a higher standard of professionalism, communication, and respect for a customer's time from an established dealership. Would I buy from Malloy Ford of Charlottesville after this experience? No.

I spent several days working with Malloy Ford of Charlottesville regarding a 2022 Volvo XC60. I reviewed the Carfax, negotiated the removal of add-ons, discussed financing, arranged an independent inspection, and scheduled a test drive for September 25. On the morning of the appointment, I specifically confirmed that the vehicle was ready and was told it had been "pulled up" for me. I then advised that I would arrive around 11:00 AM after making a 1.5-hour journey. While already travelling, I was asked whether I wanted to leave a deposit to hold the vehicle. I declined, explaining that I intended to inspect the vehicle properly and arrange an independent inspection before making a final decision. When I arrived, I was told the vehicle was unavailable because another customer was test-driving it, going through paperwork, and had first refusal. I was then asked if I wanted to wait. I declined and left. What disappointed me most was that I had specifically asked to be informed if anything changed regarding the vehicle's availability before I made the trip. Had I been told the vehicle was with another customer, I simply would not have travelled. Shortly after leaving, I was informed that the vehicle was still available. I fully understand that dealerships have multiple interested buyers. What I found frustrating was travelling 1.5 hours based on a confirmed appointment, only to find the vehicle unavailable when I arrived. I also found it disappointing that despite several days of direct communication with the salesperson, arranging paperwork, financing, and the appointment itself, I never actually met the individual I had been dealing with. The vehicle may be excellent. Unfortunately, I never got the opportunity to find out. I expected a higher standard of professionalism, communication, and respect for a customer's time from an established dealership. Would I buy from Malloy Ford of Charlottesville after this experience? No.

Once they have your money, service ends. I am still waiting for the title a month later, which Accounting is to send me. Have called twice in two days offering to pick it up but have only gotten voicemail to leave another message. Sales said sometimes it takes two months. What? Why?

I called about a Ford bronco for my daughter ended up talking to Emile we discussed about a bronco that fell through, but it wasn’t their fault got directed to a different bronco for about the same price. The salesman did a great job. He was not pushy. He made sure we were getting what we wanted not what he wanted to sell walk me and my daughter through everything. He did an amazing job to the point. I’m not a big Ford fan, but if I could deal with him all the time I would think about putting myself in a Ford so I give them a great big thanks my daughter is happy with her purchase. She loves the one that he helped her pick out.

As someone in my 60s and now retired, I had done considerable research with a friend before beginning my vehicle search. Malloy Ford did not have the exact type of vehicle I ultimately wanted, so I purchased a different vehicle in Northern Virginia. However, I want to recognize Emile for the excellent way he treated me. He listened carefully, answered my questions honestly, and never pressured or misled me simply to make a sale. I felt comfortable, respected, and able to make my own informed decision. Emile earned my trust, and I would confidently recommend that anyone - retirees, families, business owners, or first-time buyers - ask for Emile at Malloy Ford of Charlottesville. He is trustworthy and genuinely puts the customer’s interests first.

My experience was great, given the situation. Ford (the corporation) had a few issues with their new Bronco. It needed moderate servicing, per Technical Service bulletins, to replace faulty parts. Luckily, I got one of the best service reps at the place and he took care of us. We were covered under factory warranty, the parts were replaced, and vehicle is like new again. Late last year, I did try the Ford up the mountain (you know which), and was ghosted, so I am thankful that Malloy came through with this one.

Brought a Ford Escape in for inspection,23,000 miles,was told it needed $3400. of work to pass,asked them to show me,couldn't go back in service bay,liability, brought it elsewhere, had work done for a third of what they said,also,some of the work didn't need to be done,this is the second time same thing happened

I am not sure what all the negative reviews are about. I bought my second vehicle from them this year for a reason. They were reasonable about price the first time and the second time, they were easy to work with and the transactions were quick both times, they were not pushy about sales in the finance office both times, the salesman (John Lucas), sales managers, and even the GM were transparent, knowledgeable, and easy to work with. The first vehicle I got was a new vehicle and I had a vehicle to trade in. Everything went great. A few days after I bought the vehicle and was washing it, I noticed what I thought was a paint flaw on the roof of my truck. I contacted them and they promised to get it taken care of. Their detailer gave it a light go (staying within his means and making sure h didn't mess up the paint) but made no progress. Then they put me in contact with their paint/body professional. Weeks later, when I finally had the time, that gentleman took care of the paint issue which turned out to be some adhesive residue left over from the protection Ford used during shipping. They held true to their word and it went easier/better than anything I have ever experienced with a dealer in my life. I am not sure what is going on with all the negative reviews. Honestly, I think they may be some people who had bad experiences for whatever reason along with others trolling the dealership. I did not have a moment I would even consider average with them. Every experience I have had with them has been great! Buy with confidence in my opinion. I highly recommend John Lucas at Malloy Ford for both new and used vehicles. We bought one new and one used through him and it was a great experience.

Tj was a sweetheart friendly very helpful and I got my bronco love it thanks tj your the bomb

I contacted Malloy Ford via their website about a new Ford. Their published price and discount were very competitive. Unfortunately, the salesperson that contacted me confirmed that the price was a bit misleading. They told me that all cars on the lot have RESISTALL (mop and glow garbage) applied to them at a cost of $1395. Very disappointing! There is no mention of this mandatory add on anywhere on the website. Malloy Ford wasted my time and their time. I'm rating the dealership 1 star and the salesperson that I talked to 3 stars - I don't know where the deception lies but I will give the person the benefit of the doubt and assume they told me the truth about the dealership policy.