Reviews
Ray Peters and team are great.
Ray Peters and team are great. I have had a tricky stalling problem for the past year. Ray the service rep could have changed multiple expensive parts. Although I did not have a quick turnaround on the truck and Instead of having a 2-3k bill, Ray and team being thorough identified a 150 part causing havoc on my motor. I was about ready to rip the engine and transmission out and start over. Thanks for taking the time to diagnose the problem correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Purchased a used transit van with cash.
Purchased a used transit van with cash. Told me about 4/5 days for prep. 10 days later they delivered van and I had to pay for an Uber for the sales guy to get back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Courteous, professional, friendly, no pressure, did their
Courteous, professional, friendly, no pressure, did their best to make a purchase that would be happy for each of us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Great service as always thank you Avo for everything you
Great service as always thank you Avo for everything you have done thanks again so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your input, Brian. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
I had a great experience with the service department from
I had a great experience with the service department from start to finish. I was taken care of quickly & efficiently. Thank you, Erik!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
i had to contact the supervisor when no one would pick up
i had to contact the supervisor when no one would pick up in service for 6 hrs straight. he told me I should have been calling a service advisor’s cell number to get through. he did help me get in the next day without an appt. also the job estimate was 200.00 but i eneded up paying over 1000.00. parts were less than 200.00 😳
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Teria, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Rather slow to answer the phone (long hold times), but
Rather slow to answer the phone (long hold times), but extremely communicative and helpful once on the line. They even share text alerts!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Your service manager Juan Fletes is one of the best in
Your service manager Juan Fletes is one of the best in the business. His knowledge of the dealership and customer service is awesome .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
So far, they are one of the BEST and FRIENDLIEST I have
So far, they are one of the BEST and FRIENDLIEST I have had the pleasure if doing business with...not to mention the fastest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so very much
Ok dropped my truck for diagnostic and the service was
Ok dropped my truck for diagnostic and the service was excellent the mechanic I have nothing to say he was excellent to explain me the problem
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900