Reviews
Write a reviewMorgan is and has been our service coordinator. She is very efficient and keeps us in the loop. She is outgoing & has a great attitude. We love her and hope she will always be there for us. Dewey & Jo Tyler
Morgan is and has been our service coordinator. She is very efficient and keeps us in the loop. She is outgoing & has a great attitude. We love her and hope she will always be there for us. Dewey & Jo Tyler
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I recently had the pleasure of working with Trevor, the internet salesman at Coco Hyundai, and I must say, he went above and beyond in every aspect of his duties. Trevor is truly a one-man mission, handling everything with exceptional professionalism and dedication. From the moment I reached out, Trevor was responsive, knowledgeable, and incredibly helpful. He made the entire car-buying process smooth and stress-free. His attention to detail and commitment to customer satisfaction are unparalleled. By far, Trevor is the most excellent salesman I’ve ever had the chance to do business with. If you want a top-notch car-buying experience, I highly recommend contacting Trevor at Coco Hyundai.
I recently had the pleasure of working with Trevor, the internet salesman at Coco Hyundai, and I must say, he went above and beyond in every aspect of his duties. Trevor is truly a one-man mission, handling everything with exceptional professionalism and dedication. From the moment I reached out, Trevor was responsive, knowledgeable, and incredibly helpful. He made the entire car-buying process smooth and stress-free. His attention to detail and commitment to customer satisfaction are unparalleled. By far, Trevor is the most excellent salesman I’ve ever had the chance to do business with. If you want a top-notch car-buying experience, I highly recommend contacting Trevor at Coco Hyundai.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for those kinds words. Trevor is a valued member of our exceptional team here at Cocoa Hyundai. We appreciate your business and time you took to post this comment. Be sure to tell your friends and family of your experience!
Brian promised my wife a cargo cover for our New 2024 Tuscan that wasn't listed on the window sticker but was on the vehicle outside that they showed her. Brian said,no problem we'll include it,we have lots on the lot. They must still be there because she hasn't got her's nor heard from the dealer even after numerous calls. You got your sales and our $cash before the end of the month. Customer service...
Brian promised my wife a cargo cover for our New 2024 Tuscan that wasn't listed on the window sticker but was on the vehicle outside that they showed her. Brian said,no problem we'll include it,we have lots on the lot. They must still be there because she hasn't got her's nor heard from the dealer even after numerous calls. You got your sales and our $cash before the end of the month. Customer service...
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
I would like to take a moment to praise my salesperson, Manny at Cocoa Hyundai who assisted me in the acquisition of my new 2024 Hyundai Sonata. While waiting for my 2017 Ioniq to be repaired, Manny took the time to point out a 2024 Sonata that had arrived the day before my visit. We took the vehicle for a ride and Manny worked with me to seamlessly purchase the vehicle without any pressure. My sales experience was pleasant and efficient. Manny was enthusiastic about the updated features of the Sonata and set up an appointment with me to go over features in greater detail. He set up my Blue Link prior to my leaving with the vehicle on the day I purchased it. I am completely satisfied with my experience at Cocoa Hyundai and am happy to continue my relationship as it has been since 2018. DH Rockledge, FL
I would like to take a moment to praise my salesperson, Manny at Cocoa Hyundai who assisted me in the acquisition of my new 2024 Hyundai Sonata. While waiting for my 2017 Ioniq to be repaired, Manny took the time to point out a 2024 Sonata that had arrived the day before my visit. We took the vehicle for a ride and Manny worked with me to seamlessly purchase the vehicle without any pressure. My sales experience was pleasant and efficient. Manny was enthusiastic about the updated features of the Sonata and set up an appointment with me to go over features in greater detail. He set up my Blue Link prior to my leaving with the vehicle on the day I purchased it. I am completely satisfied with my experience at Cocoa Hyundai and am happy to continue my relationship as it has been since 2018. DH Rockledge, FL
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is top of the line. Everything was done very professionally. Highly recommend Cocoa Hyundai!
Dealership is top of the line. Everything was done very professionally. Highly recommend Cocoa Hyundai!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sold a used car to me and had to put $2000 into tires and rotors 2 months later due to tire separation and burnout of rotors. Still have shaking in steering column.
Sold a used car to me and had to put $2000 into tires and rotors 2 months later due to tire separation and burnout of rotors. Still have shaking in steering column.
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- 3.0
- Does not recommend this dealer
- Shopped for a used car
Alex Garcia is an excellent sales professional as he is knowable about the functions of the vehicle and listened to the features that I desired in my new SUV. He was willing to assist in obtaining the best possible pricing. Alex is diligent to answer calls and return calls when requested. Throughly enjoyed working with Alex as he was patient to assist me to find the vehicle that I was in search of.
Alex Garcia is an excellent sales professional as he is knowable about the functions of the vehicle and listened to the features that I desired in my new SUV. He was willing to assist in obtaining the best possible pricing. Alex is diligent to answer calls and return calls when requested. Throughly enjoyed working with Alex as he was patient to assist me to find the vehicle that I was in search of.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
They really grab you for all your money. I just leased ioniq 5 2023. They insisted I could only get 5000 rebate instead of 7500 that is advertised everywhere including consumer reports. I checked with a different dealer nearby and they also said it's 7500 rebate on new lease for 2023 ioniq 5. Do not believe what they say. First they tell me it will take months for the color I want for the car and once I say to return my 1k deposit then suddenly they found the car in the color I asked. CAUTION! CAUTION! CAUTION! You will get taken in one way or another. Do not believe what they say. I wish I had read these reviews before I went there. The owner replies saying they will review the content. There's no action to correct the wrong.
They really grab you for all your money. I just leased ioniq 5 2023. They insisted I could only get 5000 rebate instead of 7500 that is advertised everywhere including consumer reports. I checked with a different dealer nearby and they also said it's 7500 rebate on new lease for 2023 ioniq 5. Do not believe what they say. First they tell me it will take months for the color I want for the car and once I say to return my 1k deposit then suddenly they found the car in the color I asked. CAUTION! CAUTION! CAUTION! You will get taken in one way or another. Do not believe what they say. I wish I had read these reviews before I went there. The owner replies saying they will review the content. There's no action to correct the wrong.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Terrible post sale support on a used vehicle. Needed a simple document to facilitate a repair, and it took nearly a week, leaving me without a vehicle and having to arrange alternate transportation.
Terrible post sale support on a used vehicle. Needed a simple document to facilitate a repair, and it took nearly a week, leaving me without a vehicle and having to arrange alternate transportation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Shame on you for how you treat your customers. You should be ashamed. I wish I had went elsewhere.
Shame on you for how you treat your customers. You should be ashamed. I wish I had went elsewhere.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
I am so disappointed with the customer service I recieved after all the mistakes that were made from paint and body, all the way to finance. Let me begin with I purchased a brand new car in August 22 which before I purchased noticed a scratch from transport strap. They assured me they could fix with no issues. I believed them. I took my car in a couple weeks later as scheduled and dropped it off. I got the call a few days later my car was ready. Upon I arrival I found damage to other areas of car. The trim and above all paint on dash and drivers door. Which wasn't even on the same side as original scratch. I was devastated. I worked for long time to be able to purchase this brand new car that now looks like used car. I was told they saw the damage and would order part and fix. A few weeks passed and I was told to bring my car back in again to fix. I was worried but trusted them. Week later I was called to come back, as I was walking to car I could still visibly see the paint on dash. The gentleman apologized that he had not noticed it. In tears I stood devastated over my new car and the lack of care taken to it. I was approached by another gentleman who assured me he would make it right. He worked on trying to get me into a different car exactly the same but was unable to locate one. So we went with another. I had to do new finance which I was told like a trade in. I was not given my credit of 4500 down I originally gave for previous car. They said it's mixed in the numbers. At any rate I just wanted a brand new car that looked as such. I don't feel it was fair but I did it believing they said it was only way. Well, a month later when my payment was due I was shocked again to find out they had forgotten to file paperwork with bank. So the calls started. Finally the loan was there and I made a payment. But they never paid off my trade. I recieved letters and calls from bank that I was delinquent. I called and called they reassured me they would process payment. Yet again they messed up, they paid off wrong car. So I had to start calling again. Finally after many calls they paid trade in off. I tried for months to pay car payment on my new car but unable to because of yet another mistake by the dealership. The bank closed the loan. Here we are today 5 months later and I find out from bank that dealership got their money returned and I am facing repossession because there was not a payment made. Which I was unable to make because they paid off wrong account.I have multiple penalties and late fees and negative remarks on my credit profile from yet again another of their mistakes. This truly is horrible that this is happening to me. The dealership should be responsible for the penalties and late fees. For all the stress and heartache this has cost me the dealership should take ownership in their mistakes. They should make this right. This is no way to treat a customer. Shame on you cocoa hyundai.