Jake Sweeney Mazda West

Aaron is the best! He answered all my questions and got all the information I needed. He brought the CX-50 Hybrid to me for a test drive and just dropped it off at work for me after I bought it. Seriously, I cannot say enough good things about him! Just the nicest salesperson I have ever met.

I had a very frustrating experience with this dealership related to the $4,000 federal used EV tax credit. I purchased my vehicle on August 1, 2025. What should have been a straightforward process turned into a 236-day issue due to the dealership’s failure to properly complete required IRS reporting. My primary point of contact was Timothy McClure. After my purchase, I made multiple documented attempts to obtain a copy of the required IRS time-of-sale report and confirmation that it had been submitted correctly. The following outreach attempts went unanswered or unresolved: • August 16, 2025 • August 20, 2025 • August 25, 2025 • September 17, 2025 It was not until September 19, 2025—49 days after my purchase—that I finally received documentation. The report at that time was incomplete, required additional information, and contained incorrect details, including an inaccurate date of sale that did not reflect my actual purchase date of August 1, 2025. Because of the dealership’s delay and inaccurate reporting, my tax return was initially rejected when attempting to claim the $4,000 credit. Despite continued follow-up, the issue remained unresolved for months. I was ultimately forced to file a complaint with the Ohio Attorney General’s Office and proceed through AUTOCAP mediation in order to get the dealership to take corrective action. Only after this escalation did the dealership resubmit the documentation to the IRS. While I was eventually able to successfully file my taxes, this outcome came after 236 days of follow-ups, delays, and avoidable complications caused by errors that should have been handled correctly at the time of sale. If you are purchasing a vehicle that involves any type of tax credit or required reporting, I strongly recommend verifying that all documentation is completed accurately and submitted immediately. Do not assume it will be handled properly after the sale.

I went in for an oil change and fix my dipstick tube for my 92 Miata on June 16, 2025 and they charged me $185/hr . $281.79 bill. Xavier told me he he would charge $165/hr, he didn't tell me the mechanic charges. It seems they should have a lesser paid worker for the oil change. I made an appointment and still had to sit around for 2+ hours. This was a test to see if we would bring our CX-5. Well, NO!! One star because I have to give a star. Also a follow up text asked how the service went and I said 'BAD", and I got a reply "we will contact you". As you might have guessed, I was not contacted. C'mon Jake, let's hear from you.

Very rude and very unprofessional. I left in tears. I felt I was being pushed into a bad deal so when I called a family member to confirm the information I was being provided, the business manager and a sales consultant (who by the way told me he was the finance manager), did a 180 and tried to convince me I was rude for not trusting them. It was a very odd and very uncomfortable situation. Would absolutely never recommend.

Mostly Satisfied..8 out of 10 times .This is the 2nd brand new Mazda that I've purchased here.. I mostly use their service department for years, Mazda claims we the consumer should always use their battery, their brakes and etc...The problem is the price is higher than other mechanic that I have used . And was told the car runs much better if done so. . Decide for yourself is my motto on certain things. I absolutly LOVE my Mazda and reccomend this brand if in conversation "WHAT DO YOU DRIVE"..I first purchased a mazda 3 FUN car, and then MAZDA 5..STILL HAPPY

AMBER ROUTT HAS POOR CUSTOMER SERVICE, NASTY ATTITUDE. THE PROBLEM WITH MY VEHICLE DIDN'T GET RESOLVED, AND I FEE UNSAFE DRIVING MY VEHICLE. TOOK A WHOLE WEEK TO GET A APPOINTMENT TO FIGURE OUT WHATS GOING ON WITH MY CAR. THIS ISSUE BEEN GOING ON FOR LIKE 5 MONTHS OFF AND ON. POOR COMMUNICATION ABOUT WHATS GOING ON WITH MY VEHICLE. I WOULD NOT RECOMMEND MAZDA TO NO ONE. THERE IS 2 PEOPLE AT MAZDA THAT TAKE DO TAKE CARE OF ME AND MAKE SURE IM GOOD , AND MAKE SURE THE JOB IS DONE CORRECT. ONE PERSON IS ERIN IS SERVICE AND HER CUSTOMER SERVICE IS WONDERFUL, I RATHER TALK AND DEAL WITH ERIN THAN ANY ONE ELSE AT MAZDA, THE OTHER PERON WORKS IN SALES . Jake Sweeney Mazda West 2301 Ferguson Rd Cincinnati, OH 45238

This place tried to sell me a wrecked car for $12,000, added on everything they could to make the purchase price higher. They are disgusting dishonest sharks and have been nothing but awful during this car purchase. I brought my car here for a Mazda recall after I was contacted by Mazda west and was told we’re not doing recalls but tried to ask for money for other maintenance. PLEASE STAY AWAY FROM THIS PLACE THEY WILL RIP YOU OFF!!!

First of all I did not miss my appointment- I called in and cancelled because I discovered what was wrong with my car. The last time I had it in for service you worked on the front end and also charged me for rotating my tires even when I bought the tires for Mazda- but the thing that upset me the most is when my call started making a noise after my last visit and became extremely load then I made an appoint on Friday and the noise got so bad that I moved the appointment to Tuesday and Sun I was ready to get a rental- before I spent $300 I ask a friend for his spin bar just to check the lug nuts and the front left I could take 3 of them off by hand and when I went around the entire vehicle maybe 3 where actually not loose. So I will be happy to call you again on Monday and you can explain to me why this could of happened after you serviced my vehicle- Glad To Be Alive

So I don't want to be a Debbie downer but it's been twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing?

Took the Mazda 3 to the dealer (Jake Sweeney Mazda West) for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttle Body Service. Little did they know that I had just removed the TB less than 3 weeks ago and cleaned it to like new condition. I mentioned this fact, and they quickly stated they just went off the mileage of the vehicle. So basically they were just making up stuff. I suppose I shouldn't be that surprised, but I'm still disappointed. I used to think this dealership was honest. Guess that changed.