Reviews
Brought the car in with a malfunctioning A/C, it took Audi Pebody several days to diagnose and fix the problem. While the car was in the shop, they also tried to address a navigation system issue. I will skip all the details, but after over a month of mostly unanswered calls and text messages, they told me they couldn’t fix it. Finally, I asked to return the car with the defective navigation system. The weird part is that when I got back the car, the navigation system was working! During all this time, I wasn’t offered a substitute car or a rental car (I asked for one and they told me they didn’t have a car available). Clueless team, dreadful communication, and overall poor service.
Brought the car in with a malfunctioning A/C, it took Audi Pebody several days to diagnose and fix the problem. While the car was in the shop, they also tried to address a navigation system issue. I will skip all the details, but after over a month of mostly unanswered calls and text messages, they told me they couldn’t fix it. Finally, I asked to return the car with the defective navigation system. The weird part is that when I got back the car, the navigation system was working! During all this time, I wasn’t offered a substitute car or a rental car (I asked for one and they told me they didn’t have a car available). Clueless team, dreadful communication, and overall poor service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Zambonelli, As we let you know before taking re delivery of the vehicle, The previous owner of the vehicle spilled some type of liquid on the shifter center console. That is how the car was sold to you by another party. We were fully transparent in what we found, and the selling party paid for the repairs. Unfortunately, when we went to deliver the car back, the concern returned. We let you know of this and we recommend more time to further diagnose the concern as it was caused by outside influence. I am glad the concern went away but could easily come back because water and electricity do not mix. If you decide to return the vehicle to the used car facility, our sales team would like to assist you with purchasing a new or used Audi that does not come with any type of outside issues from the previous owner and on top of that, back it up with a warranty. I wish you the best of luck and apologize that you feel the way that you do in regards to your outside purchase and with our service team. Have a wonderful day. Daniel Morales - Service Director 978-818-7158
The staff was very attentive and friendly. The dealership was very clean and comfortable with coffee and water while you wait
The staff was very attentive and friendly. The dealership was very clean and comfortable with coffee and water while you wait
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The dealership is very clean and nice. The staff is also very helpful and friendly.
The dealership is very clean and nice. The staff is also very helpful and friendly.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Peabody! Please don't hesitate to reach out if there's anything additional we can do for you.
Al was great the service was awesome . The dealership was efficient. The Audi dealership sent me home in a shuttle and pick me back up when my car was ready. Everything was perfect.
Al was great the service was awesome . The dealership was efficient. The Audi dealership sent me home in a shuttle and pick me back up when my car was ready. Everything was perfect.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Susan, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales person was very helpful and did not push me to buy. He allowed me the time to evaluate between two models. When I picked up the car he spent uninterrupted time showing me all the aspects of what the car has to offer.
Sales person was very helpful and did not push me to buy. He allowed me the time to evaluate between two models. When I picked up the car he spent uninterrupted time showing me all the aspects of what the car has to offer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
The rep that assisted me thst dah went above and beyond. I've been at the Peabody location for few years now and this is my first time feeling so welcome. The gentleman was sweet and nice. Answered all the questions I have about my vehicle and listened to my concern! I wish I can have him again next time I come in for service.
The rep that assisted me thst dah went above and beyond. I've been at the Peabody location for few years now and this is my first time feeling so welcome. The gentleman was sweet and nice. Answered all the questions I have about my vehicle and listened to my concern! I wish I can have him again next time I come in for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Bought a new car from Karl he treated us excellent and we agreed on a price. Also the financing person was very helpful and to great care of us.
Bought a new car from Karl he treated us excellent and we agreed on a price. Also the financing person was very helpful and to great care of us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Anthony, we're happy you found our staff to be so supportive during your experience here at Audi Peabody. We are always more than happy to assist you if anything else comes up. Take care!
This dealership is great. The people there are very friendly and helpful. Jim M is wonderful to deal with. He is very friendly and helpful.
This dealership is great. The people there are very friendly and helpful. Jim M is wonderful to deal with. He is very friendly and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Jim to be so supportive during your experience here at Audi Peabody. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service as always. Everyone is very helpful and knowledgeable on the type of care and service your Audi needs which is why I?m a repeat customer.
Great service as always. Everyone is very helpful and knowledgeable on the type of care and service your Audi needs which is why I?m a repeat customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Oliver, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The car needed significant work. Some parts were not stock items. Thus the work had a delay. The service rep and manager worked very hard to expedite and segridate the repairs so that once the parts arrived ( a Monday) those could be finished and the car delivered ASAP.
The car needed significant work. Some parts were not stock items. Thus the work had a delay. The service rep and manager worked very hard to expedite and segridate the repairs so that once the parts arrived ( a Monday) those could be finished and the car delivered ASAP.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Robert, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!