Reviews
They’re always polite & run on time. I live in Burlington but make the trip to Peabody for a less pretentious experience. I was happy that they had tires in stock so I didn’t have to reschedule. Working with Joe Faria as my service advisor I feel well taken care of and not taken advantage of.
They’re always polite & run on time. I live in Burlington but make the trip to Peabody for a less pretentious experience. I was happy that they had tires in stock so I didn’t have to reschedule. Working with Joe Faria as my service advisor I feel well taken care of and not taken advantage of.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sandra, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Superb service. Made the whole process enjoyable. Delighted with the result. Thank you. My sixth audi.
Superb service. Made the whole process enjoyable. Delighted with the result. Thank you. My sixth audi.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service here is professional with care and concern for your car as well as your personal wellbeing. They aim to please and do it well. Service advisors are amazing. We use Joe when he is available and he never disappoints!
Service here is professional with care and concern for your car as well as your personal wellbeing. They aim to please and do it well. Service advisors are amazing. We use Joe when he is available and he never disappoints!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Nice experience with the service department. Joe handled my repair professionally. They even got some compatible aftermarket parts when the Audi parts were back ordered.
Nice experience with the service department. Joe handled my repair professionally. They even got some compatible aftermarket parts when the Audi parts were back ordered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glenn, we're happy you found our staff to be so supportive during your experience here at Audi Peabody. Feel free to reach out to us if you need anything. Have a wonderful day.
I was quoted $375 to have my transmission serviced and was told that there would be an additional 15% discount for Saturday. I made an appointment for the following Saturday. When I brought the car in I was quoted $500-$600 for the service. When I complained, the service advisor looked at his computer and said the price I had been quoted was the price I would pay. The impression I got is that the service advisors are paid a percentage of charges above standard. Also when I picked up the car there were bird droppings on it that were there when I dropped it off which tells me that it wasn't washed very well.
I was quoted $375 to have my transmission serviced and was told that there would be an additional 15% discount for Saturday. I made an appointment for the following Saturday. When I brought the car in I was quoted $500-$600 for the service. When I complained, the service advisor looked at his computer and said the price I had been quoted was the price I would pay. The impression I got is that the service advisors are paid a percentage of charges above standard. Also when I picked up the car there were bird droppings on it that were there when I dropped it off which tells me that it wasn't washed very well.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
My apologies for the pricing error. We did honor the price we quoted, and we gave you the 15%. The advisors do get paid a commission but they are transparent on what every vehicle needs. The vehicle was washed and wasn't picked up for 2 days so that is why there were bird droppings on your car. My apologies for not catching that when we brought the vehicle up to you. We would like to offer you a complimentary VIP detail on your next visit or whenever you have time to drop the vehicle off to us. We do thank you for servicing the vehicle with us, and hope that this experience doesn't refrain you from coming to our location in the future. Daniel Morales - Service Director 978-818-7158 [email protected]
Nick P is an awesome person to work with and always makes sure I am taken care of when I come in for service!
Nick P is an awesome person to work with and always makes sure I am taken care of when I come in for service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great salesman excellent sales manger. Good coffee good show room. Lots of Audi?s to see. This review making me add more words Jan I want. From this survey people
Great salesman excellent sales manger. Good coffee good show room. Lots of Audi?s to see. This review making me add more words Jan I want. From this survey people
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the fantastic review! We are thrilled to hear that you had a great experience with our sales team and showroom. We take pride in providing top-notch service and a wide selection of Audi vehicles for you to choose from. We hope to see you again soon!
the service visit was very smooth and was treated with great respect. i recommend this dealership have been with them 17 years. ok that?s enough typing.
the service visit was very smooth and was treated with great respect. i recommend this dealership have been with them 17 years. ok that?s enough typing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Paul, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Appointment was easy to reserve. Was met on arrival by service advisor Nicholas Petralia. I knew I would have a long wait as it was a service plus a repair ,but comfy area with tea coffee and snacks available.
Appointment was easy to reserve. Was met on arrival by service advisor Nicholas Petralia. I knew I would have a long wait as it was a service plus a repair ,but comfy area with tea coffee and snacks available.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Peabody. Please let us know if there is anything else we can do for you; we are more than happy to help!
Dealership was great Al followed up. Dan followed up. Be able to get my car out on time. Take care of the problem. Excellent service.
Dealership was great Al followed up. Dan followed up. Be able to get my car out on time. Take care of the problem. Excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!