Reviews
Repersentive was super easy to talk to about my concerns.
Repersentive was super easy to talk to about my concerns. ! Service over priced. They don't offer super service anymore ever since Covid. Nothing else to say.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy with the service department at Lexus.
We are very happy with the service department at Lexus. Tyler is the service advisor that we work with and he is very helpful and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Ira Lexus! Thank you again, and have a fantastic day!
Working with Dennis Pellagrino is always a smooth
Working with Dennis Pellagrino is always a smooth service. Dennis is professional, realistic and always friendly.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service personnel.
Excellent service personnel. Very nice waiting area with coffee, cold beverages and snacks. I have an extended service plan so the service visit did not cost me any additional money.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jen was my service representative today for my 20,000
Jen was my service representative today for my 20,000 mile maintenance. Thank you Jennifer, I appreciated your kind pleasant way you serviced your clients.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barrie, we're happy you found Jen to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had good experience with Lexus ira and my service was
I had good experience with Lexus ira and my service was excellent, I was given good expression how Lexus handles customers. The facility is jn good location thanks for that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenneth, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Ryan Jennings did a great job, on a very busy day,
Ryan Jennings did a great job, on a very busy day, ensuring I had a positive service experience. Greatly appreciated. Thank you Ryan
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Ira Lexus! Thank you again, and have a fantastic day!
I have been dealing with Danvers Lexus for quite a while,
I have been dealing with Danvers Lexus for quite a while, this vehicle is my second vehicle purchased from Danvers Lexus. The repair shop has recently provide services for both of them. I am satisfied with the quality of their service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service and excellent customer service.
Great service and excellent customer service. Always a first class organization. Nice ro have a car wash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Always happy with IRA Lexus and their personnel.
Always happy with IRA Lexus and their personnel. Excellent cars and excellent customer care and professionalism.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill, thank you so much for your positive comments about Ira Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!