Reviews
Been a customer for almost 13 years, have only serviced
Been a customer for almost 13 years, have only serviced my Lexus thru Ira Lexus today didn?t have the best experience in the service department, I?m not pleased to come back, even with the long list of repairs needed, I?ll go whet I?ll feel respected and appreciated as a valued customer my family and I are, we have 3 Lexus and have only gone here to service all 3 vehicles. After today I?ll go elsewhere!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our salesman was patient with us .
Our salesman was patient with us . My husband ask many questions and he answered all of them. Our salesman also spent a good amount of time with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just went in for yearly state inspection.
Just went in for yearly state inspection. Everyone here is great! You are greeted with kindness. Its always a great experience visiting the service center at Ira Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love Mark and the rest of the team!
Love Mark and the rest of the team! They are all awesome, very helpful, friendly and easy to talk to. I feel very well taken care of at IRA.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional and considerate service!
Professional and considerate service! User friendly, clean facility with accommodating staff. On time, and service done in a professional manner . Will continue to service cars there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service as always.
Excellent service as always. Mark McClean is a true professional and the service is always outstanding. Excellent waiting area. They finished the work on time as quoted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Repersentive was super easy to talk to about my concerns.
Repersentive was super easy to talk to about my concerns. ! Service over priced. They don't offer super service anymore ever since Covid. Nothing else to say.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the notes. We understand your concern and want to discuss this in more detail. Please reach out to Rick Chase, Service Director, rchase@group1auto.com 978-739-8619. Thank you. Willy Moy General Manager
We are very happy with the service department at Lexus.
We are very happy with the service department at Lexus. Tyler is the service advisor that we work with and he is very helpful and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Ira Lexus! Thank you again, and have a fantastic day!
Excellent service personnel.
Excellent service personnel. Very nice waiting area with coffee, cold beverages and snacks. I have an extended service plan so the service visit did not cost me any additional money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jen was my service representative today for my 20,000
Jen was my service representative today for my 20,000 mile maintenance. Thank you Jennifer, I appreciated your kind pleasant way you serviced your clients.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barrie, we're happy you found Jen to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!