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Ira Lexus

(2,456 reviews)
Visit Ira Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:30am–5:00pm Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (978) 767-9127 (978) 767-9127
Used (978) 767-9424 (978) 767-9424
Service (978) 767-9632 (978) 767-9632

Reviews

(2,456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My salesman Kal was absolutely amazing.

My salesman Kal was absolutely amazing. Best car buying experience I have ever had. White glove service and honest. Expectations were exceeded. I will buy from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Staff are very friendly.

Staff are very friendly. They give you updates non your car,and they are helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Quick and easy oil change.

Quick and easy oil change. Everything went great and cannot complain. The waiting area was great filled with snacks and drinks. Would recommend to any Lexus owner to come here and get their service done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My salesman Kal was absolutely amazing.

My salesman Kal was absolutely amazing. Best car buying experience I have ever had. White glove service and honest. Expectations were exceeded. I will buy from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The process was simple from making the appointment, to

The process was simple from making the appointment, to the take-in experience, a loaner was made available, and the pick-up. Thanks for your assistance Tyler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5 star all around.

5 star all around. Thanks to Dennis Pellegrino and your technicians. As usual, I'm extremely satisfied with the quality of workmanship and the outstanding customer relations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tyler very helpful.

Tyler very helpful. And a technician was putty clear about it. About the vibration I have in my car. And they saw the problem.Hopefully it stays that way. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service and appreciate the video review.

Great service and appreciate the video review. Very well hospitality and amenities, great options of items to offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Awesome Service Team!

Awesome Service Team! I've been bringing my cars there for over 10 years. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Alex, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

The salesman we dealt with was John Ponce.

The salesman we dealt with was John Ponce. He was a great guy. Very friendly and knowledgeable. We would recommend him to others. If we do business with our Lexus in the future, it will be with John.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!