Reviews
EXCELLENT SERVICE
I PURCHASED A 2013 HIGHLANDER AND TOOK IT IN FOR MY 10,000 MILE CHECK UP AND BRIAN PETERS WAS EXCELLENT IN EXPLANING EVERY THEY DID IN DETAIL.THIS IS THE SECOND TOYOTA I PURCHASED AND BRIAN WAS VERY HELPFUL AND FRIENDLY. THIS IS THE SECOND VEHICLE THAT I PURCHASED FROM JOE DISTEFANO JOE IS VERY KNOWLEDGEABLE AND HELPFUL I FEEL VERY CONFIDENT WHEN I PURCHASE A VEHICLE FROM JOE.HE GOES OVER EVERY DETAIL ABOUT THE CAR AND MAKES YOU VERY COMFORTABLE WITH YOUR PURCHASE.I WOULD RECCOMEND BUYING AND HAVING YOUR CAR SERVICED AT LAWRENCE TOYOTA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray Medina was a huge help in picking out my vehicle. He...
Ray Medina was a huge help in picking out my vehicle. He was knowledgeable about the vehicle and offered friendly, professional service. He has consistently exceeded any requests, comments, or concerns and helped me feel comfortable buying my first used car. I would recommend Ray to anyone looking for a friendly, professional, and easy car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Lawrence Toyota, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Jeff Robinson General Manager
Ray Medina was very professional and made our buying...
Ray Medina was very professional and made our buying experience enjoyable. I highly recommend Ray to others. He has a very high energy level coupled with a customer focused positive attitude determined to meet customer needs. Ray made us feel comfortable and thoroughly explained all of our questions and provided insight on vehicle specifications. Top notch Toyota Highlander purchase, top notch car buying experience - thanks Ray!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Jeff Robinson General Manager
Ray Medina offered unparalleled service and commitment to...
Ray Medina offered unparalleled service and commitment to getting a transaction done. He offered great service, was personally involved in the process, returned calls, and committed personally to assuring the customer that things would work to a (tight) closing. This process was even more exemplary since I bought a car from a distance of 3,000 miles and Ray took away the impediments that other dealers would have placed in the way of a closing. I would recommend Ray Medina as a can-do salesperson. He didn't try to sugarcoat the bitter, and worked tirelessly and communicated regularly in a time sensitive way. He was able to make a 'same-day inspection' of my car occur and volunteered to play taxi driver to pick up the buyers from the train station, get them to the bank for a bank cheque, and then back to the dealership. Ray was my concierge throughout the buying process. I passed over lots of dealers closer to my residence; Ray made the investment worthwhile. He promised things would work and
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing about your visit with us! I am happy to hear that Ray was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Jeff Robinson General Manager
Thank you for the excellent review! It is great to know that Ray was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Jeff Robinson General Manager
I recently traded in my old 2002 Camry for a 2010 model...
I recently traded in my old 2002 Camry for a 2010 model and I must say that dealing with Bob Byant was a real pleasure: He was professional and I had a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for this great review! Bob is a valued member of Lawrence Toyota and I'm happy to hear that he provided you with knowledgeable and efficient customer service. We hope to have earned your repeat business; we'd love to continue impressing you during future visits. Remember to check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Jeff Robinson General Manager
Ray was friendly, fair and patient. He really went the...
Ray was friendly, fair and patient. He really went the extra mile and went out of his way to make sure I was happy. I told him what I was looking for and he found it causing the completion of the deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us. Congratulations on your new vehicle! I am happy to hear that Ray went above and beyond to ensure your satisfaction. Remember to find us on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Jeff Robinson General Manager
Had a fantastic experience with Jean Paul and MaryBeth. ...
Had a fantastic experience with Jean Paul and MaryBeth. Wanted something very specific, 2013 FJ Trail Team with bells & whistles, and he delivered. Professional & friendly from the first phone call until we drove off the lot. Price we were quoted was the price we paid, no hidden fees or outrageous documentation fees!!! My son even got to watch SpongeBob in the lovely customer lounge while they washed & prepped the car. Couldn't have asked for anything more!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us! At Lawrence Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Jeff Robinson General Manager
Brian was extremely courteous and knowledgable. He...
Brian was extremely courteous and knowledgable. He provided good information and bargained fairly when upselling extended warranties to me. The test drive demonstrated the vehicle's features and responsiveness, and follow up questions were answered quickly and well. Even post-sale, Brian was quick to return my call for further information and he followed up on agreed items as expected. All in all Brian and the entire Lawrence Toyota team made my family and I feel welcome, and comfortable with our purchase decision. It was a pleasure to do business with them, and I would highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent review! It is great to know that Brian was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Jeff Robinson General Manager
Did not intend to by a vehicle when I first went there...
Did not intend to by a vehicle when I first went there but Ivan made it pleasurable and easy for me to decide that what I ended up with is what I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this great review! Ivan is a valued member of our dealership and it's great to hear that he was able to help you find the perfect vehicle to suit your needs. Congratulations on your new purchase; don't hesitate to call or stop in if you have any additional questions. Remember to check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Jeff Robinson General Manager
I purchased a beautiful Sion xB from a fantastic...
I purchased a beautiful Sion xB from a fantastic gentleman Brian Jackson. He was a real genuine salesman. I highly recommend him and all of staff at Lawrence Toyota. They gave me a fantastic deal along with a pleasurable car buying experience. Consider going to to see Brian when you are in the market for a great car. He will take care of you and make you smile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review! Congratulations on your purchase; I'm sure you are continuing to enjoy it. We work hard to help our guests get into the perfect vehicle at the perfect price and it's great to hear that Brian was able to impress you. Please visit us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Jeff Robinson General Manager
