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Barton Ford Suffolk

(175 reviews)

Reviews

(175 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Barton Ford Suffolk from DealerRater.

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Kaiti in services is very unprofessional and don't know

Kaiti in services is very unprofessional and don't know how to talk to people. Very nasty attitude, and shouldn't work in the service department with customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi John, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (757) 539-1595 to speak to our manager directly.

Great dealership, good variety of inventory to compare

Great dealership, good variety of inventory to compare and choose from. Attentive sales department and customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I got my brand new 2023 Ford Bronco Sport yesterday.

I got my brand new 2023 Ford Bronco Sport yesterday. Randy was my sales man. I saw him based of a referral. He was amazing got me just the vehicle I wanted. He was professional, kind, funny and knowledgeable. I would recommend him to anyone looking for a new vehicle. Thank you Randy for helping me and being part of my car buying journey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service, friendly staff always smiling I had an

Good service, friendly staff always smiling I had an appointment, car was checked in on time and quickly serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I find this dealership to be very customer orientated.

I find this dealership to be very customer orientated. Friendly atmosphere. Large comfortable and relaxing waiting areas. Service Department is super! Been going to them 9 years now !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’ve taken two different vehicles in for service and the

I’ve taken two different vehicles in for service and the work was done probably and in a timely manner. Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt, knowledgeable and helpful.

Prompt, knowledgeable and helpful. Thank you all. I have difficulty walking and they brought my car directl to me. I really appreciate the consideration.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The team at Barton Ford is the best in the Tidewater area

The team at Barton Ford is the best in the Tidewater area by far!! Their pick up delivery service and service teams are top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Thank you always for the service and sales teams at Barton Ford! This dealership always goes out of its way to take care of all my automotive needs and make me feel like family! Everyone should try the pickup and delivery that is now offered.

Excellent customer service by Katie!

Excellent customer service by Katie! Service appointment on time and problem solved in a timely matter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Katie is the best service writer.

Katie is the best service writer. She always has a pleasant attitude and takes care of what I need. Clyde Glass is my mechanic there. He goes above and beyond when servicing our vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.