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Watertown Ford

(877 reviews)

Reviews

(877 reviews)

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Wonderful experience. After my car was totaled I called WATERTOWN FIRD and was quickly taken care if by Bill. From start to finish he did everything from paperwork to inspection sticker. I drove off the lot with mu new/ uses 2019 Ford Fusion hybrid. He took the time to show me all the intricacies of my new car. It was a seamless experience.

Wonderful experience. After my car was totaled I called WATERTOWN FIRD and was quickly taken care if by Bill. From start to finish he did everything from paperwork to inspection sticker. I drove off the lot with mu new/ uses 2019 Ford Fusion hybrid. He took the time to show me all the intricacies of my new car. It was a seamless experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mare, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Efficient, effective and friendly people. Listened, communicated and found the vehicle that suited my needs. Registered and inspected in just one day. Was a pleasure to buy from.

Efficient, effective and friendly people. Listened, communicated and found the vehicle that suited my needs. Registered and inspected in just one day. Was a pleasure to buy from.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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From the first meeting to final signature, they were exceptional! I only use Watertown Ford! Working with Gerry and Patrick was easy and they were able to accommodate us with every request. There sales staff is always friendly and helpful, meeting Bill, Mike and Stan and they are always pleasant to deal with. They were up front about everything and made the transaction simple. I would highly recommend using them.

From the first meeting to final signature, they were exceptional! I only use Watertown Ford! Working with Gerry and Patrick was easy and they were able to accommodate us with every request. There sales staff is always friendly and helpful, meeting Bill, Mike and Stan and they are always pleasant to deal with. They were up front about everything and made the transaction simple. I would highly recommend using them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience with this dealership and the sales person who I worked with.

I had a great experience with this dealership and the sales person who I worked with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Horrible place,they charge you 250$ for each problem looked at without explanation, OUTRIGHT CROOKS

Horrible place,they charge you 250$ for each problem looked at without explanation, OUTRIGHT CROOKS

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Tim was awesome during the buying/trade-in experience! Made the whole process very easy!

Tim was awesome during the buying/trade-in experience! Made the whole process very easy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Bill was a fantastic sales consultant. I never felt an ounce of pressure, got a fantastic vehicle, and can't say enough good things about the experieince.

Bill was a fantastic sales consultant. I never felt an ounce of pressure, got a fantastic vehicle, and can't say enough good things about the experieince.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Tim Duffy is at Watertown Ford, No pressure, just friendly, good advice and a lot of patience as well! We met the whole team, headed by Alex and we are happy to recommend them. Thanks Guys!

Tim Duffy is at Watertown Ford, No pressure, just friendly, good advice and a lot of patience as well! We met the whole team, headed by Alex and we are happy to recommend them. Thanks Guys!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Tim is the best of the best...Always going out of his way to make sure his customers get everything they need!

Tim is the best of the best...Always going out of his way to make sure his customers get everything they need!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Tim and the rest of the guys at Watertown Ford are great to work with! Very easy and always a pleasure.

Tim and the rest of the guys at Watertown Ford are great to work with! Very easy and always a pleasure.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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